Teresa Secker
Rutherford,NSW
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
17
17
years of professional experience
Work History
Customer Service Representative
Terry Johnson
Rutherford, NSW
01.2021 - Current
- Main duties are data entry and customer service from home office,
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Updated databases with new and modified customer data.
- Set up and activated customer accounts.
- Answered customer inquiries and provided accurate information regarding products and services.
Sales Assistant
Bunnings
Maitland, NSW
06.2007 - 05.2018
- Recommended, selected and located merchandise based on customer desires.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Assisted in creating displays to promote products.
- Computed purchases and received and processed cash or credit payment.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Processed special orders for out-of-stock items when necessary.
- Greeted customers to determine wants or needs.
- Ticketed, arranged and displayed merchandise to promote sales.
- Built and maintained relationships with peers and upper management to drive team success.
- Provided customer service by answering questions, resolving problems, and responding to complaints in a timely manner.
- Answered incoming telephone calls to provide store, products and services information.
- Maintained cleanliness of the sales floor area at all times.
- Placed special orders or called other stores to find desired items.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Adhered to all company policies and procedures regarding safety regulations, security measures, attendance policies.
Education
Diploma of Management - Business Management
Swinburn University of Technology
Melbourne, VIC08-2015
Cert 11 And Cert 111 - Chef Training
Tafe
Kurri Kurri, NSW01-2015
High School Diploma -
Bignall end High School
England01-1983
Skills
- Good communication skills
- problem solving
- Information Security
- Data Entry
- Conflict Resolution
- Customer Service
Timeline
Customer Service Representative
Terry Johnson
01.2021 - Current
Sales Assistant
Bunnings
06.2007 - 05.2018
Diploma of Management - Business Management
Swinburn University of Technology
Cert 11 And Cert 111 - Chef Training
Tafe
High School Diploma -
Bignall end High School
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