Teresa Shields
Conondale,QLD
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
18
18
years of professional experience
Work History
Accommodation/Administration Officer / Housekeeper / Bar & Retail - FIFO 2.1
ESS / Sodexo
10.2021 - Current
- Administration Duties 3 +Years experience.
- Booking accommodation and flights on INX inflight and SAMS accommodation systems.
- Booking Commercial flights, hotels and cars on Serko.
- Answering emails and phone calls
- Responding to customer enquiries
- Manage and input data in spreadsheets and reports.
- Ordering stock and restock inventory when shipments are received
- Unloading and loading trucks with forklift.
- Deliver excellent customer service by greeting and assisting customers.
- Housekeeping Duties
- Cleaning of unsuits.
- Bedmaking.
- Cleaned and maintained laundry’s
- Mine site Cleaning. Drive 4WD.
- Cleaning of office building around camp
- Drove 4WD to other camps to clean.
2IC / Shop Assistant
Liqourland Benowa Village
11.2018 - 12.2019
- Recommended and helped customers select merchandise based on their needs instore and on the phone.
- Merchandise and follow planograms.
- Deliver excellent customer service by greeting and assisting customers.
- Ordered stock and restocked inventory when shipments were received.
- Reorganized the sales floor to meet company demands.
- Daily banking and cash handling.
- Addressed customers enquires and resolved complaints.
- Trained staff to deliver excellent customer service.
Manager / Shop Assistant
Naughty But Nice Adult Store
01.2011 - 02.2017
- Recommended and helped customers select merchandise based on their needs instore and on the phone.
- Addressed customer enquiries and resolved complaints.
- Ordered stock and restocked inventory when shipments were received.
- Deliver excellent customer service by greeting and assisting customers.
- Trained staff to deliver outstanding customer service.
- Daily banking, cash handling. Data entry of supplier’s invoices.
- Open and closing of store.
- Reorganized sales floor to meet company demands
E-commerce / Warehouse Assistant
Luggage Direct
02.2016 - 01.2017
- Picked and packed stock for internet sales.
- Picked and delivered stock by van to 2 stores.
- Processed invoices and payments for internet orders.
- Answered emails and phone calls to assist customers with internet enquires.
- Prepared and print stock list for stocktaking.
- Used manual forklift to move stock around and unload pallets of trucks.
- Worked in warehouse unpacking stock for sales floor.
Sales / Warehouse Assistant
MRI (AUST) Pty Ltd
03.2008 - 12.2010
- Recommended and helped customers select merchandise based on their needs.
- Booking in goods for sale and recycling.
- Disassembled mobile phones for recycling.
- Sales of computers and computer parts for wholesale and retail.
- Repair computers and update software for resale.
- Managed wide variety of customer service tasks to resolve customer issues quickly and efficiently.
Education
Sll certificate -
Industry Safety Induction (ISI) -
4WD Certificate -
Forklift licence -
RSA QLD -
Coal Board Medical -
Certifi
FMS Training Services
Skills
- Customer service
- Forklift operation
- Accommodation booking
- Effective communication
- Team collaboration
- Reporting and documentation
- Teamwork
- Reliability
- Problem-solving abilities
- Task prioritization
- Multitasking
- Problem-solving
Timeline
Accommodation/Administration Officer / Housekeeper / Bar & Retail - FIFO 2.1
ESS / Sodexo
10.2021 - Current
2IC / Shop Assistant
Liqourland Benowa Village
11.2018 - 12.2019
E-commerce / Warehouse Assistant
Luggage Direct
02.2016 - 01.2017
Manager / Shop Assistant
Naughty But Nice Adult Store
01.2011 - 02.2017
Sales / Warehouse Assistant
MRI (AUST) Pty Ltd
03.2008 - 12.2010
Sll certificate -
Industry Safety Induction (ISI) -
4WD Certificate -
Forklift licence -
RSA QLD -
Coal Board Medical -
Certifi
FMS Training Services