Summary
Overview
Work History
Education
Skills
Timeline
Generic

Teresa Shields

Conondale,QLD

Summary

Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

Overview

18
18
years of professional experience

Work History

Accommodation/Administration Officer / Housekeeper / Bar & Retail - FIFO 2.1

ESS / Sodexo
10.2021 - Current
  • Administration Duties 3 +Years experience.
  • Booking accommodation and flights on INX inflight and SAMS accommodation systems.
  • Booking Commercial flights, hotels and cars on Serko.
  • Answering emails and phone calls
  • Responding to customer enquiries
  • Manage and input data in spreadsheets and reports.
  • Ordering stock and restock inventory when shipments are received
  • Unloading and loading trucks with forklift.
  • Deliver excellent customer service by greeting and assisting customers.
  • Housekeeping Duties
  • Cleaning of unsuits.
  • Bedmaking.
  • Cleaned and maintained laundry’s
  • Mine site Cleaning. Drive 4WD.
  • Cleaning of office building around camp
  • Drove 4WD to other camps to clean.

2IC / Shop Assistant

Liqourland Benowa Village
11.2018 - 12.2019
  • Recommended and helped customers select merchandise based on their needs instore and on the phone.
  • Merchandise and follow planograms.
  • Deliver excellent customer service by greeting and assisting customers.
  • Ordered stock and restocked inventory when shipments were received.
  • Reorganized the sales floor to meet company demands.
  • Daily banking and cash handling.
  • Addressed customers enquires and resolved complaints.
  • Trained staff to deliver excellent customer service.

Manager / Shop Assistant

Naughty But Nice Adult Store
01.2011 - 02.2017
  • Recommended and helped customers select merchandise based on their needs instore and on the phone.
  • Addressed customer enquiries and resolved complaints.
  • Ordered stock and restocked inventory when shipments were received.
  • Deliver excellent customer service by greeting and assisting customers.
  • Trained staff to deliver outstanding customer service.
  • Daily banking, cash handling. Data entry of supplier’s invoices.
  • Open and closing of store.
  • Reorganized sales floor to meet company demands

E-commerce / Warehouse Assistant

Luggage Direct
02.2016 - 01.2017
  • Picked and packed stock for internet sales.
  • Picked and delivered stock by van to 2 stores.
  • Processed invoices and payments for internet orders.
  • Answered emails and phone calls to assist customers with internet enquires.
  • Prepared and print stock list for stocktaking.
  • Used manual forklift to move stock around and unload pallets of trucks.
  • Worked in warehouse unpacking stock for sales floor.

Sales / Warehouse Assistant

MRI (AUST) Pty Ltd
03.2008 - 12.2010
  • Recommended and helped customers select merchandise based on their needs.
  • Booking in goods for sale and recycling.
  • Disassembled mobile phones for recycling.
  • Sales of computers and computer parts for wholesale and retail.
  • Repair computers and update software for resale.
  • Managed wide variety of customer service tasks to resolve customer issues quickly and efficiently.

Education

Sll certificate -

Industry Safety Induction (ISI) -

4WD Certificate -

Forklift licence -

RSA QLD -

Coal Board Medical -

Certifi

FMS Training Services

Skills

  • Customer service
  • Forklift operation
  • Accommodation booking
  • Effective communication
  • Team collaboration
  • Reporting and documentation
  • Teamwork
  • Reliability
  • Problem-solving abilities
  • Task prioritization
  • Multitasking
  • Problem-solving

Timeline

Accommodation/Administration Officer / Housekeeper / Bar & Retail - FIFO 2.1

ESS / Sodexo
10.2021 - Current

2IC / Shop Assistant

Liqourland Benowa Village
11.2018 - 12.2019

E-commerce / Warehouse Assistant

Luggage Direct
02.2016 - 01.2017

Manager / Shop Assistant

Naughty But Nice Adult Store
01.2011 - 02.2017

Sales / Warehouse Assistant

MRI (AUST) Pty Ltd
03.2008 - 12.2010

Sll certificate -

Industry Safety Induction (ISI) -

4WD Certificate -

Forklift licence -

RSA QLD -

Coal Board Medical -

Certifi

FMS Training Services
Teresa Shields