Creating a safe space for assistance in line with trauma-informed care principles for different groups including CALD, LGBTIQA+, Women/Families, DV survivors, Elderly and First Nations. Assisting individuals in daily Case Management support, undertaking risk assessments and completing referrals for appropriate services. Extensive experience working with individuals in crisis, experiencing homelessness and applying a person-centered approach and harm minimization approach to support those in need.