Teresia MaraiaWasabalavu Turagaiviu

Hospitality Team Member

Bluecares

04.2022 - Current

Worked closely with the kitchen team to ensure prompt delivery of food orders during busy periods in the restaurant area.
Maintained clean and organized public areas, contributing to a positive atmosphere for both guests and staff.
Enhanced customer satisfaction by providing exceptional service and addressing guest concerns promptly.
Provided support to other team members during peak periods, ensuring seamless guest experiences and overall operational efficiency.
Conducted regular inventory checks for supplies to prevent stock shortages that could affect daily operations negatively.
Participated in ongoing training programs aimed at enhancing hospitality skills which subsequently improved performance levels.
Helped resolve conflicts or disputes among guests or team members courteously, maintaining a harmonious working environment.
Ensured all safety protocols were followed within the hotel premises, minimizing potential risks to guests'' wellbeing.
Facilitated efficient communication between various departments through regular meetings and updates, fostering teamwork among staff members.
Assisted event planners in organizing successful meetings and conferences by coordinating necessary logistics such as catering and audiovisual equipment setup.
Initiated feedback collection from guests to identify areas of improvement.
Facilitated smooth operations during events and functions, handling logistics and guest relations.
Enhanced guest experience by offering insightful recommendations on local attractions and dining options.
Coordinated with maintenance team to address and resolve facility issues promptly.
Maintained high standards of cleanliness and organization in all guest areas, ensuring welcoming environment.
Improved team morale and efficiency by initiating regular communication meetings.
Contributed ideas for promotional offers, attracting larger customer base.
Supported kitchen staff during peak hours, ensuring timely delivery of high-quality food.
Collaborated with housekeeping team to ensure room readiness and swift turnover.
Enhanced ambiance of dining area, leading to increased customer dwell time and satisfaction.
Bolstered guest safety with strict adherence to health and safety protocols.
Developed and maintained positive relationships with guests for satisfaction.
Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
Prepared reports on guest satisfaction levels and other metrics.
Enforced policies and procedures to increase efficiency.