Teresia miruru
Pimpama
Summary
To apply my creativity, passion, and marketing skills in a dynamic role where I can contribute to innovative campaigns and strategies. I aim to continuously expand my knowledge in digital marketing and related fields, driving impactful results and ensuring client satisfaction while growing in my marketing career.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Service Leader
Multicap
11.2021 - 01.2021
- Strategic Team Coordination: Collaborated with the rostering team to optimize staffing schedules, enhancing team productivity and engagement
- Client Relationship Management: Developed and maintained Person-Centered Plans (PCP) and Individual Support Plans (ISP), ensuring personalized support and high client satisfaction
- Stakeholder Engagement: Built strong relationships with families, service providers, and health professionals to enhance client experience and service delivery
- Data-Driven Documentation: Managed and updated client records, contributing to accurate tracking and analysis of client needs and service outcomes
- Team Leadership & Development: Mentored a team of support staff, enhancing team performance and fostering a positive work culture
- Performance Reporting: Coordinated performance metrics and financial reporting, providing insights that supported strategic planning and resource allocation
Owner and Lead Creative
Paberry Printers
09.2018 - 11.2019
- Company Overview: Self-employed
- Brand and marketing services
- Marketing & Branding: Developing marketing strategies to enhance brand identity through print materials like brochures, flyers, business cards, and promotional products
- I worked closely with clients to understand their needs and deliver creative, impactful designs
- Concept Development: Leading the creation of innovative concepts for marketing campaigns, ensuring all designs communicated the client’s message and supported their marketing goals
- Campaign Strategy: Assisting clients in planning and executing marketing campaigns, integrating design with strategy to drive brand recognition and customer engagement
- Customer Relationship Management (CRM): Managing client communications and maintaining strong, long-term relationships through personalized service
- Self-employed
- Brand and marketing services
Daily Operations Manager – IT, Business, and Marketing
Gilmar Contractors Company
04.2012 - 08.2018
- Marketing Strategy & Campaigns: Led and executed marketing strategies, managed company events, and drove brand awareness initiatives
- Market Analysis & Reporting: Conducted market research, competitor analysis, and tracked campaign performance with budget oversight
- Client Relationship Management: Established contracts, maintained client databases, and generated reports to support client retention
- Data Analytics & Performance Monitoring: Collected and analyzed KPIs, prepared revenue and engagement reports, and informed strategic adjustments
- Digital Marketing & Content Creation: Managed social media, email, and website content; optimized SEO and traffic
- Operational Support: Managed marketing tools, prepared quotations, and tracked promotional materials
- Payroll & Budget Management: Managed employee payroll, prepared budget reports, and generated payment statements
- Event Planning & Team Coordination: Planned company events (e.g., team building), and created employee work charts
- Marketing Leadership: Headed the marketing department, developed strategies, and led campaigns
- Contract & Client Management: Drafted contracts and agreements, managed client databases, and generated client reports
- Data & Inventory Management: Oversaw company database, prepared quotations, and tracked inventory and materials
- IT & Systems Maintenance: Maintained computer hardware, software, and peripherals; managed invoicing and documentation
Intern (IT and Business)
St. John ICT Computer College
05.2014 - 08.2014
- Technical Maintenance: Handled computer software, hardware, and network maintenance
- Customer Support: Provided customer care services to students and staff
- Accounts Management: Recorded and managed student accounts
- Data analysis & Reporting: Generated and presented reports to support college operations
Administrator
Mac’s Pharmaceuticals Ltd.
02.2012 - 04.2012
- Sales Reporting: Prepared weekly and monthly sales and performance reports for the sales team
- Inventory & Stock Management: Managed inventory and tracked daily/monthly stock for raw materials and finished products
- Order Processing: Received and processed customer orders, invoiced, and followed up on orders
- Customer Records Management: Opened files for new customers, securely stored customer files, and organized all customer documents (invoices, statements, credit notes)
Graphic Designer and Technical Support Specialist
Golden Eagle Universal Technologies
01.2009 - 12.2010
- Company Overview: Nairobi, Kenya
- Engaged with customers to analyse their needs and deliver tailored solutions
- Specialized in creating graphic designs for business cards, company logos, letterheads, and wedding cards
- Provided support in web development and programming tasks as required
- Supervised and coordinated team members to ensure successful project execution
- Demonstrated professionalism, creativity, and diligence in all tasks, ensuring high-quality results
- Nairobi, Kenya
Education
Master of Business - Marketing Major
Griffith University
12.2024
Bachelor of Business - Information Technology
Kenya Methodist University
07.2015
Skills
- Digital Marketing
- Social media management
- SEO optimization
- Google Ads
- Content Creation
- Blogs
- Video content
- Visual marketing
- CRM and Analytics
- SPSS
- Google Analytics
- Web Management
- WordPress customization
- Maintenance
- Design Tools
- Adobe
- Corel draw
- Affinity
- Communication
- Team Leadership
- Prompt Engineering
- ChatGPT
Certification
- Digital Marketing (Udemy)
- Social Media Management (Udemy)
- Google Ads (Udemy)
- Prompt Engineering (Udemy)
Skilledcourses
Udemy, Digital Marketing, Social Media Management, Prompt Engineering, Google Ads, SEO Optimization, WordPress Management, Content Creation
Timeline
Service Leader
Multicap
11.2021 - 01.2021
Owner and Lead Creative
Paberry Printers
09.2018 - 11.2019
Intern (IT and Business)
St. John ICT Computer College
05.2014 - 08.2014
Daily Operations Manager – IT, Business, and Marketing
Gilmar Contractors Company
04.2012 - 08.2018
Administrator
Mac’s Pharmaceuticals Ltd.
02.2012 - 04.2012
Graphic Designer and Technical Support Specialist
Golden Eagle Universal Technologies
01.2009 - 12.2010
Bachelor of Business - Information Technology
Kenya Methodist University
Master of Business - Marketing Major
Griffith University
Similar Profiles
Dr Suzie-May Camm Dr Suzie-May Camm null
Disability Support Worker/ HUB Class Facilitator at MulticapDisability Support Worker/ HUB Class Facilitator at Multicap
Chloe MowerChloe Mower
Disability Support Worker at MulticapDisability Support Worker at Multicap
Uzzi ObinnaUzzi Obinna
Service Leader at MulticapService Leader at Multicap
Sabira MohamedSabira Mohamed
Disability Volunteer Support Worker at MulticapDisability Volunteer Support Worker at Multicap
Kirti PATELKirti PATEL
Chef / Cook at Manos Italian RestaurantChef / Cook at Manos Italian Restaurant