Tergel Ider-Erdene
Sydney,130
Summary
Efficient team player, adept at inventory control and customer service, enhanced Michel&Amazonka's operations by implementing effective stock management and fostering client relations. Excelled in fast-paced environments, achieving consistent sales targets and maintaining high levels of customer satisfaction. Approachable individual with excellent communication, problem-solving, and organizational skills. Passionate about helping others succeed with proven track record in developing successful mentoring relationships with students. Fosters sense of community among residents to support individuals in times of need.
Overview
6
6
years of professional experience
Work History
Hall Staff Member
Kitsuya Japanese Restaurant
10.2023 - Current
- Streamlined event setup and teardown processes for increased efficiency and reduced turnaround time.
- Worked closely with event planners to customize venue layouts according to client specifications.
- Ensured optimal presentation of food stations by regularly replenishing supplies and maintaining cleanliness throughout events.
- Anticipated guest needs, providing prompt assistance and proactive solutions to potential issues.
- Maintained clean and organized dining areas, contributing to a pleasant atmosphere for guests.
- Enhanced customer satisfaction by providing attentive and friendly service during events.
- Collaborated with kitchen staff to ensure timely delivery of food and beverages.
- Assisted in training new hall staff members, improving overall team performance.
Tearista
Chatime
05.2023 - 11.2023
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Managed time efficiently in order to complete all tasks within deadlines.
Barista
Culture&Co
03.2023 - 07.2023
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Maintained regular and consistent attendance and punctuality.
- Used POS system to accurately enter orders and process payments.
Store Manager
Michel&Amazonka
03.2022 - 03.2023
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Supervised guests at front counter, answering questions regarding products.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Inventory Manager
Michel&Amazonka
02.2021 - 03.2022
- Created and updated regular inventory reports and records.
- Maintained sufficient inventory levels to meet customer demands at all times.
- Analyzed inventory data to identify and address stock discrepancies.
- Participated in regular cycle counts to confirm accuracy of inventory records.
- Monitored inventory levels to confirm compliance with company policy.
- Maintained high levels of customer satisfaction through efficient handling of orders, prompt issue resolution, and effective communication channels with clients.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Collaborated with manufacturing and supply chain management.
- Facilitated cross-functional communication between departments for better coordination in meeting inventory demands.
Sales Associate
Michel&Amazonka
03.2020 - 02.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Engaged with customers to build rapport and loyalty.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
Sales Assistant
Ulaanbaatar Department Store
05.2018 - 08.2020
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Met and exceeded sales targets consistently, contributing to overall team success.
Education
Masters of Marketing - Marketing
IMC
Sydney, NSW03.2025
MBA - Business Administration And Management
Beijing Normal University
Zhuhai, China12.2021
Bachelor of Arts - History
National University of Mongolia
Ulaanbaatar06.2019
Skills
- Strong teamwork
- Leadership Qualities
- Cleaning procedures
- Food safety awareness
- Active Listening
- Call Answering and Routing
- Customer Service
- Multitasking and Organization
- Store operations
- Friendly and Positive
- Inventory Control
Languages
Russian
Professional Working
Timeline
Hall Staff Member
Kitsuya Japanese Restaurant
10.2023 - Current
Tearista
Chatime
05.2023 - 11.2023
Barista
Culture&Co
03.2023 - 07.2023
Store Manager
Michel&Amazonka
03.2022 - 03.2023
Inventory Manager
Michel&Amazonka
02.2021 - 03.2022
Sales Associate
Michel&Amazonka
03.2020 - 02.2021
Sales Assistant
Ulaanbaatar Department Store
05.2018 - 08.2020
Masters of Marketing - Marketing
IMC
MBA - Business Administration And Management
Beijing Normal University
Bachelor of Arts - History
National University of Mongolia
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