Teri Rand
Devonport
Summary
Dynamic manager with 3 years at Hungry Jack's, excelling in team leadership and budget control. Proven track record in enhancing customer satisfaction and achieving sales goals while training and developing staff. Skilled in conflict resolution and effective communication, fostering a motivated workforce in high-pressure environments.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Manager
Hungry Jack's
Devonport, TAS
02.2017 - Current
7 years experience at hungry Jacks with 3 years being a manager I have experience with:
- Planning and run busy lunch and dinner rushes.
- Monitors quality: Checks food production and service areas to meet brand rules.
- Handles problems: Resolves customer complaints quickly to keep guests happy.
- Trains crew: Teaches new team members how to work stations safely and correctly.
- Leads and coaches: Motivates workers and gives feedback to build a strong team.
- Schedules shifts for over 80 people.
- Ran a successful labour portfolio, scheduled rosters, managed with in a budget
- meet sales goals and control store costs
- Manages stock: Orders food and supplies while tracking inventory.
- Counting and dealing with daily banking
- Managing teams of 20 people or more
- Travelling to new hungry jacks to train and develop crew members.
- Cash management
- Managing high stress environments
- Detail Cleaning
Education
High School Diploma -
Don College
Devonport, TAS12.2016
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Staff training and development
- Staff management
- Task delegation
- Goal setting
- Relationship building
- Cross-functional teamwork
- Customer relationship management (CRM)
- Staff development
- Shift scheduling
- Conflict resolution
- Product management
- Budget control
Certification
First aid
Food safety
Timeline
Manager
Hungry Jack's
02.2017 - Current
High School Diploma -
Don College