Teriataake Toani
Brisbane,QLD
Summary
Capable bar and events/ functions supervisor whose passionate about serving customers well while exceeding customer expectations and maintaining poise and sense of humour in any given demanding environments. Strong history of exceptional service in bar and restaurants establishments. I'm an organized dependable candidate who can manage multiple priorities simultaneously with a high degree of accuracy. Seeking and maintain full-time position that offers professional challenges utilizing interpersonal skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Bartender and Events and Functions Supervisor
Dirty Sultans
08.2022 - Current
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Upselling
- Recruiting and training new bartenders
- Cultivating strong relationships with repeat customers, to promote loyalty.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Upheld strict regulations for safe alcohol service and food safety.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Helped management plan and serve bar menu exceeding customer expectations.
Waitress
Kookaburra Showboat Cruises
01.2021 - 04.2022
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Bussed and reset tables to keep dining room and work areas clean.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Provided recommendations on menu items and upsold food and drinks to increase sales.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Processed orders and sent to kitchen employees for preparation.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Inspected dishes and utensils for cleanliness.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Increased sales significantly by upselling higher-end products to customers.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
Bartender
St Mary's Football Club
01.2020 - 02.2022
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Education
Wilderness School
Medindie, SASkills
- Communication and listening skills
- Leadership skills
- Time management
- Attention to detail
- Customer service
- Problem solving and critical thinking
- Flexibility
- Conflict resolution
- Teamwork
- Adaptability
- Learning
- Hard working
Certification
Cert 2 in media makeup
Cert 2 in sports recreations
Drivers license
RSA
Reading, cooking, dancing, socializing and foodary
Love to read on my spare time genre mostly contains romance or sci-fi thriller. Cooking I've just come to accustom too learning failing succeeding in old and new recipes but thoroughly enjoying it as food is my go to, trying going to new restaurants Wether be luxurious or just plain good corner stalls.
Languages
I-kiribati
Native or Bilingual
English
Native or Bilingual
Pigeon broken english
Professional Working
Timeline
Bartender and Events and Functions Supervisor
Dirty Sultans
08.2022 - Current
Waitress
Kookaburra Showboat Cruises
01.2021 - 04.2022
Bartender
St Mary's Football Club
01.2020 - 02.2022
Wilderness School
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