Teriki Lagi Sai
Suva
Summary
Experienced with data analysis, process improvement, and senior stakeholder engagement. Utilizes analytical skills to identify inefficiencies and recommend solutions that drive business success. Knowledge of project management principles and methodologies. Track record of collaborating with cross-functional teams to achieve project goals and enhance operational performance. Demonstrated ability to adapt training methods to diverse learning styles and foster collaborative work environment.
Overview
12
12
years of professional experience
Work History
Business Governance and Control Analyst
ANZ Pacific Risk
12.2022 - Current
- Analyzed risk reports to identify trends and inform decision-making processes.
- Collaborated with cross-functional teams to enhance compliance with regulatory standards.
- Implemented process improvements that streamlined data collection and analysis workflows.
- Evaluated the effectiveness of existing controls, recommending adjustments as needed to ensure continued compliance with regulations.
- Developed training materials for staff members, enhancing their understanding of internal controls and best practices.
- Conducted regular reviews of control systems, ensuring optimal performance and accuracy.
- Facilitated Training and roll out of new Risk framework to all Risk and Assurance specialists, Senior Business Unit Heads and Country heads.
Projects Business Analyst
ANZ Pacific Operations
2020 - 11.2022
- Analyzed project requirements to ensure alignment with business goals.
- Identified process inefficiencies and recommended improvements for operational workflows.
- Developed and maintained project documentation to support stakeholder communication.
- Collaborated with cross-functional teams to gather and document process requirements.
- Conducted user acceptance testing to validate system changes against business needs.
- Delivered training support to teams on user knowledge of new online tool.
Secondment, Business Analyst
ANZ Pacific Operations
06.2019 - 12.2019
- Secondment to Pacific Projects team as a Business Analyst.
- Analyzed business requirements and translated them into functional specifications for project stakeholders.
- Collaborated with cross-functional teams to identify process improvements and optimize operational efficiency.
Markets Support Officer
ANZ Pacific Operations
04.2017 - 2019
- Markets Support Officer, Pacific Operations
- Supported daily operations by coordinating documentation for service requests and updates.
- Assisted in resolving customer inquiries and issues, ensuring timely support delivery.
- Collaborated with team members to streamline support processes and enhance service quality.
- Trained new staff on support protocols and systems, fostering a knowledgeable team environment.
Relieving Head Teller/Supervisor
ANZ Fiji Limited
01.2015 - 03.2017
- Relieving Head Teller/Supervisor.
- Supervised daily cash transactions and ensured compliance with banking regulations.
- Trained and mentored staff in customer service best practices and operational procedures.
- Managed cash-handling processes, including deposits, withdrawals, and reconciliations to Central Bank (RBF)
- Oversaw currency shipments and deposits while adhering to strict safety guidelines.
- Managed high-volume cash transactions daily, maintaining accuracy and efficiency under pressure.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Trained and mentored junior tellers on operational procedures and customer service excellence.
Part Time/ Full-Time Teller
ANZ Fiji Limited
10.2013 - 2014
- Processed customer transactions efficiently and accurately using point-of-sale systems.
- Trained new staff on standard operating procedures and best practices for customer service excellence.
- Assisted customers with account inquiries, providing tailored solutions to enhance satisfaction.
- Maintained cash drawer accuracy through regular reconciliation and adherence to bank procedures.
- Educated customers on banking products and services, driving upsell opportunities effectively.
- Resolved customer complaints promptly, enhancing overall service quality and retention rates.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
Data entry Clerk/Customer Registrations Representative and Sales Representative
Vodafone Fiji Ltd
02.2013 - 09.2013
- Data entry Clerk/Customer Registrations Representative and Sales Representative at Vodafone Fiji Ltd.
- Entered and updated customer information in database systems efficiently.
- Verified data accuracy to ensure compliance with company standards.
Education
Postgraduate Certificate - Business Administration and HR
University of The South Pacific
Suva, Fiji01-2023
Professional Diploma - Business Management
USP
Suva, Fiji01.2017
High School Diploma -
International School Suva
Suva, Fiji01.2012
Scholarship recipient -
International School Suva
Suva, Fiji01.2011
Marist Brothers’ High School
Suva, Fiji01.2010
Marist Brothers’ Primary School
01.2007
Montessori Pre-School
Suva, FIji01.1999
Skills
- Experienced with workforce software applications
- Document management
- Multitasking
- Risk assessment
- Stakeholder management
- Communications support
- Flexible schedule
- Leading team meetings
- Meeting coordination
- Staff education and training
- Problem-solving abilities
- Active listening
- Business processes
- Teamwork and collaboration
Languages
English
French
Fiji
Rotuman
Timeline
Business Governance and Control Analyst
ANZ Pacific Risk
12.2022 - Current
Secondment, Business Analyst
ANZ Pacific Operations
06.2019 - 12.2019
Markets Support Officer
ANZ Pacific Operations
04.2017 - 2019
Relieving Head Teller/Supervisor
ANZ Fiji Limited
01.2015 - 03.2017
Part Time/ Full-Time Teller
ANZ Fiji Limited
10.2013 - 2014
Data entry Clerk/Customer Registrations Representative and Sales Representative
Vodafone Fiji Ltd
02.2013 - 09.2013
Projects Business Analyst
ANZ Pacific Operations
2020 - 11.2022
Postgraduate Certificate - Business Administration and HR
University of The South Pacific
Professional Diploma - Business Management
USP
High School Diploma -
International School Suva
Scholarship recipient -
International School Suva
Marist Brothers’ High School
Marist Brothers’ Primary School
Montessori Pre-School
QUALIFICATIONS & AWARDS
2023: - Postgraduate Certificate in Human Resource Management
2017: - Professional Diploma in Business Management, USP
2012: - International Baccalaureate Diploma Graduate - Australian Capital Territory Certificate - Excellence Pass in Business & Management and Economics - Citizenship Excellence Award
2011: - Excellence Pass in Business & Management and Economics - Recognition award for works published in the Young Writers competition - Citizenship Excellence Award
2010: - Highest pass in Form 5 - Highest pass in Fiji Junior Examination for English - Highest pass in Fiji Junior Examination for Commercial Studies
2009: - Highest pass in Form 4 - French Diploma recipient for DELF A1
2008: - Highest pass in Form 3
2007: - Highest pass in Fiji Eighth Year Examination for Marist Brothers’ Primary Sch.