Te Rina Andrews
Rosewood,QLD
Summary
I am an Energetic individual with 3 years of hands-on experience working in 5 star resorts and 2 years in Hotels.
I am an eager person possessing strong work ethic and excellent organizational skills. I always have exceptional customer-friendly attitude and team collaboration skills as I love to work with others. I have excellent communication and writing skills. I am always committed to finishing tasks on time while exceeding expectations, and I'm very excited to expand my knowledge in the Front Office Department learning from talented, professional and passionate people
Overview
10
10
years of professional experience
Work History
Guest Service Representative
Spicers Hidden Vale
Grandchester, QLD
07.2023 - Current
- Provide information regarding tours and activities offered whilst doing Check in process
- Assist with guest queries and resolving issues
- Respond to calls and emails regarding queries and special requests
- Assist with preparing special occassions such as Anniversaries, Birthdays and Proposals prior to guest arrival
- Assist with reservations and dinner bookings for Restaurant
- Very flexibke between departments and assist other teams such as food and beverage when in need of extra hands
- Book tours and activities for guests
- Use of hotel system to create reservations
Guest Service Agent
Whitsunday Apartments Hamilton Island
Hamilton Island, QLD
02.2023 - 07.2023
- Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
- Answered guest inquiries and provided information regarding hotel services and amenities.
- Provided guest assistance and recommendations for tourist attractions.
- Recommended hotel services or amenities that guest may find useful.
- Greeted guests upon arrival and offered assistance.
Front Desk Receptionist
Adina Apartment Hotel Brisbane
Brisbane, QLD
01.2022 - 02.2023
- Greeting guests at front desk and engaging conversations while managing check-in process.
- Answering calls and responding to enquiries
- Resolved customer issues quickly and notified supervisor when/if needed.
- Used internal software to process reservations, check-ins and check-outs.
- Collect room fees, deposits and payments
- Explain details regarding property location, Dining facilities and retail store locations.
- Explain details regarding room features, amenities, room rates and Hotel facilities
Front Desk Receptionist
Travelodge Hotel Garden City
Mount Gravatt, QLD
04.2021 - 01.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Resolved customer issues quickly and notified supervisor immediately when/if needed
- Used internal software to process reservations, check-ins and check-outs.
Housekeeping Room Attendant
Mount Mulligan Lodge
06.2020 - 01.2021
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Sanitized all kitchen surfaces, wiped down cabinets and swept and mopped floors
- Replaced used towels and other bathroom amenities such as shampoo, toilet paper and soap.
- Cleaned and stocked minibars with necessary beverages and supplies.
- Completed laundry services with special attention to care instructions, including hand-washing and dry cleaning.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
Housekeeping Attendant
Emirates One And Only Wolgan Valley
04.2017 - 03.2020
- Slid beds, sofas and Table furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Completed laundry services with special attention to care instructions, including hand-washing and dry cleaning.
- Trained new Colleagues on all departmental procedures and provided assistance in finding necessary chemicle items and cleaning supplies.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Arranged for provision of extra room bedding, linens, towels and furniture to satisfy guests with special needs.
Food and Beverage Attendant (casual)
Emirates One And Only Wolgan Valley
01.2019 - 05.2019
- Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.
- Maintained energy and enthusiasm in fast-paced environment.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Served hot and cold beverages to guests
Process Worker
New Zealand Merchants Ltd
11.2014 - 03.2016
- Inspected final products to assess compliance with quality standards and established tolerances.
- Supported machine operators in setup and operation of production equipment resulting in efficient runs.
- Maintained compliance with health, safety and environment practices.
- Graded and packaged finished products, transporting items for additional processing, storage or shipment off-site.
- Prepared, boxed and staged outgoing shipments.
Education
National Certificate Of New Zealand Level 3 -
The International Travel College Of New Zealand
Auckland06.2011
Skills
- Cleaning techniques
- Fast learner
- Reliable and capable of training others
- Time management
- Very flexible
- Eager to learn new skills
- Willing and able to work in all conditions
References
Morgan Grimshaw - Guest Service Manager
Frontoffice.hiddenvale@spicersretreats.com
0410335027
Manon Vergne - Guest Service Supervisor
Manon.vergne91@gmail.com
07 54655900
Timeline
Guest Service Representative
Spicers Hidden Vale
07.2023 - Current
Guest Service Agent
Whitsunday Apartments Hamilton Island
02.2023 - 07.2023
Front Desk Receptionist
Adina Apartment Hotel Brisbane
01.2022 - 02.2023
Front Desk Receptionist
Travelodge Hotel Garden City
04.2021 - 01.2022
Housekeeping Room Attendant
Mount Mulligan Lodge
06.2020 - 01.2021
Food and Beverage Attendant (casual)
Emirates One And Only Wolgan Valley
01.2019 - 05.2019
Housekeeping Attendant
Emirates One And Only Wolgan Valley
04.2017 - 03.2020
Process Worker
New Zealand Merchants Ltd
11.2014 - 03.2016
National Certificate Of New Zealand Level 3 -
The International Travel College Of New Zealand