Terina Cochrane
Bellmere,Queensland
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Ambitious, career-focused and willing to obtain qualifications or training to help launch my career while achieving company goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Mental Health Support Worker
The Diverse Collective
Brisbane, Queensland
04.2023 - Current
- Provide day-to-day emotional, physical, psychosocial and psychological support to participants.
- Collaborated with other professionals to coordinate services for participants.
- Medications management/administering.
- Observed safety protocols when working with potentially violent or suicidal individuals.
- Assisted clients with daily living activities such as meal planning, medication management, budgeting.
- Assisted clients in developing individualized treatment plans and goals.
- Provided transportation assistance for clients who needed help getting to appointments or other necessary locations.
- Maintained accurate records of client interactions using an electronic health record system.
- Monitored client progress toward meeting goals outlined in their treatment plan.
Support Coordinator, Team Leader, Support Worker
The Diverse Collective
Brisbane, Queensland
07.2021 - 08.2022
- Developed and maintained relationships with external service providers.
- Participated in staff meetings, trainings, conferences. related to job duties and expectations.
- Served as a liaison between families, caregivers and internal, external service providers.
- Acted as an advocate on behalf of clients when appropriate and necessary.
- Assisted clients in accessing and utilizing community resources to meet their needs.
- Collaborated with multidisciplinary teams to coordinate care plans for clients.
- Monitored progress of clients' goals and objectives.
- Provided crisis intervention services, as needed.
- Provided ongoing support to families and caregivers throughout the process of obtaining or maintaining services for loved ones.
- Updated case notes on a daily basis using an electronic database system.
- Managed caseloads consisting of up to 15 individuals at any given time.
- Completed assessments of client needs and preferences.
- Maintained accurate records of client interactions and services provided.
- Provided education about available community resources such as housing, employment opportunities, financial assistance programs.
- Ensured compliance with all applicable federal, state, local laws and regulations governing human services delivery systems.
- Conducted home visits to ensure safety of clients in their environment.
- Assessed risk factors associated with a variety of mental health issues and developed strategies for managing them effectively.
- Created individualized service plans that addressed each client's unique needs and goals.
- Coordinated transportation services for clients to access necessary medical appointments or other activities outside the home setting.
- Referred involved parties to needed community resources.
- Tracked client behaviors, daily activities, new skills, and notable incidents for documentation purposes.
- Resolved customer complaints or answered customers' questions.
- Guided employees in handling difficult or complex problems.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Developed work schedules according to budgets and workloads, covering priority tasks.
- Delegated work to staff, setting priorities and goals.
- Consulted with managers to resolve problems relating to employee performance and work schedules.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
Team Leader
Beyond My Label
Brisbane, Queensland
09.2020 - 06.2021
- Maintained a positive work environment that promoted collaboration between team members.
- Offered training and support to keep team members motivated and working toward objectives.
- Delegated daily tasks to team members to optimize group productivity.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
- Participated in regular meetings with senior leadership to provide updates on team progress.
- Monitored daily workflow to ensure adherence to established policies and procedures.
- Coordinated team activities and delegated tasks to ensure efficient completion of projects.
- Established clear expectations for employees, providing guidance when needed.
- Provided coaching and feedback on employee performance, encouraging professional development.
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
- Developed strategies for problem solving and conflict resolution among team members.
- Assigned projects and distributed tasks to team members as per area of expertise.
- Reviewed completed work to verify consistency, quality and conformance.
- Completed daily quality assurance duties to provide feedback for improvements.
- Ensured compliance with all safety regulations in the workplace.
- Created training materials and conducted group trainings on new processes or procedures.
- Collaborated with other departments to ensure alignment of goals across teams.
- Held weekly staff meetings to review project updates, discuss issues, and brainstorm solutions.
- Implemented changes in response to changing business needs or customer demands.
- Maintained positive working relationship with fellow staff and management.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Assessed company operations for compliance with safety standards.
- Provide day-to-day care to participants.
Property Manager
Harcourts
Brisbane, Queensland
04.2020 - 09.2020
- Inspected properties regularly to identify deficiencies and schedule repairs.
- Maintained accurate records of financial transactions including rent collections, security deposits, and other income sources.
- Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
- Collected monthly assessments, rental fees, deposits and payments.
- Assessed rental applications, conducted background checks, and approved or denied prospective tenants based on established criteria.
- Conducted periodic inspections of properties to ensure compliance with safety regulations and tenant requirements.
- Managed all maintenance requests from tenants in a timely manner.
- Facilitated tenant paperwork processing and verification.
- Negotiated leases, rental agreements, and other contractual documents related to property management activities.
- Updated tenant and unit information to keep current in housing database.
- Developed and maintained strong working relationships with owners and tenants to minimize hassle for both parties.
- Established policies regarding tenant relations and enforcement of rules and regulations within the properties.
- Advised owners on potential improvements or investments that could increase the value of their properties.
- Built relationships with service vendors and submitted associated billing statements.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Managed day-to-day activities involving tenants, subcontractors and property management.
- Planned, scheduled and coordinated general maintenance or repairs for commercial or residential properties.
Education
Certificate IV - Mental Health Services
Jigsaw Training Group
Brisbane, QLD12-2021
Registration Certificate - Real Estate
Real Estate Academy
Brisbane, QLD08-2020
New Zealand Qualifications Authority - Level 1, 2 And 3 - Health, Disability & Aged Care
Corporate Academy Group
Auckland, New Zealand12-2014
New Zealand Qualifications Authority - Level 1, 2 And 3 Healthcare
Corporate Academy Group
Auckland, New Zealand12-2014
National Certificate of Educational Achievement - Level 2, English And Mathematics
Corporate Academy Group
Auckland, New Zealand11-2014
National Certificate of Educational Achievement - Level 1, Mathematics, English And Science
Te Ara Kowhiri
Bay Of Plenty, New Zealand12-2009
Skills
- Strategic Planning and Execution
- Schedule Oversight, Management and Coordination
- Teamwork and Collaboration
- Self Motivation
- Relationship Building
- Administrative Management
- Customer Service
- Decision-Making
- Team Building and Leadership
- Data Management
- Emotional Resilience
- Behavioral Management
- Compassionate Client Care
- Staff Management
Certification
- Drivers License: 125 453 340
Class: CA, Type: O, Expiry: 13\03\2025
Timeline
Mental Health Support Worker
The Diverse Collective
04.2023 - Current
Support Coordinator, Team Leader, Support Worker
The Diverse Collective
07.2021 - 08.2022
Team Leader
Beyond My Label
09.2020 - 06.2021
Property Manager
Harcourts
04.2020 - 09.2020
Certificate IV - Mental Health Services
Jigsaw Training Group
Registration Certificate - Real Estate
Real Estate Academy
New Zealand Qualifications Authority - Level 1, 2 And 3 - Health, Disability & Aged Care
Corporate Academy Group
New Zealand Qualifications Authority - Level 1, 2 And 3 Healthcare
Corporate Academy Group
National Certificate of Educational Achievement - Level 2, English And Mathematics
Corporate Academy Group
National Certificate of Educational Achievement - Level 1, Mathematics, English And Science
Te Ara Kowhiri
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