Terina Wehi
Gold Coast,QLD
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Housekeeping Supervisor
Hostelling International Canada
11.2021 - 12.2023
- Streamlined housekeeping processes for increased efficiency by implementing a new inventory management system.
- Improved overall guest satisfaction by consistently maintaining clean and organized rooms and common areas.
- Collaborated with front desk staff to address guest concerns promptly, promoting an atmosphere of exceptional customer service.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Implemented safety protocols for handling hazardous materials, reducing workplace accidents and ensuring compliance with OSHA regulations.
- Reduced staff turnover by providing ongoing training, support, and mentorship to team members.
- Budget creation for the Housekeeping Department, ensuring accurate forecasting of expenses related to staffing, supplies, equipment, and other costs.
- Developed a strong network within the housekeeping community to stay informed about best practices and industry trends for continuous improvement in department operations.
Housekeeper
Hostelling International Canada
06.2021 - 11.2021
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
- Contributed to property upkeep by proactively identifying and reporting maintenance needs to management.
- Increased room availability by managing time wisely and completing tasks within designated deadlines.
Customer Service Representative
Sykes Australia
11.2019 - 02.2020
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.
Pool Attendant
Panorama Mountain Reosort
12.2017 - 04.2019
- Enhanced pool safety by enforcing pool rules and regulations diligently.
- Assisted in the maintenance of clean facilities, ensuring a healthy environment for patrons.
- Provided exceptional customer service to all guests, addressing their needs and concerns promptly.
- Conducted regular water quality checks to maintain optimal conditions for swimmers.
- Collaborated with other staff members to ensure efficient operations and a positive guest experience.
Team Member ( Checkouts )
Coles
11.2015 - 11.2017
- Maintained a clean and organized checkout area, ensuring a positive shopping experience for patrons.
- Collaborated with team members to manage long lines during peak hours, streamlining the checkout process for all customers.
- Identified potential security risks and alerted management, reducing instances of theft within the store.
- Balanced cash registers at the end of each shift, confirming accuracy in both drawer totals and transaction records.
- Promoted store loyalty programs to increase customer engagement and retention rates.
- Trained new employees on proper checkout procedures, enhancing overall efficiency across the team.
Education
Bachelor of Science - Dual Major in Computer Science And Psychology
Massey University
Distance05.2026
High School Diploma -
Merrimac State High School
Mermaid Waters, QLD11.2014
Skills
- Health and Safety Compliance
- Quality Assurance
- Customer Service-Focused
- Inter-Department Collaboration
- Team leadership
- Problem-solving abilities
Certification
Responsible Service of Alcohol
Responsible Service of Gambling
References
References available upon request.
Timeline
Housekeeping Supervisor
Hostelling International Canada
11.2021 - 12.2023
Housekeeper
Hostelling International Canada
06.2021 - 11.2021
Customer Service Representative
Sykes Australia
11.2019 - 02.2020
Pool Attendant
Panorama Mountain Reosort
12.2017 - 04.2019
Team Member ( Checkouts )
Coles
11.2015 - 11.2017
Bachelor of Science - Dual Major in Computer Science And Psychology
Massey University
High School Diploma -
Merrimac State High School
Responsible Service of Alcohol
Responsible Service of Gambling
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