Terrance Howard

• Oversaw day-to-day operations, optimizing workflow for efficiency and productivity.
• Built strong relationships with clients, enhancing customer satisfaction and loyalty.
• Recruited and trained staff, fostering a collaborative team environment.
• Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
• Consulted with customers to assess needs and propose optimal solutions.
• Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
• Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
• Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
• Established foundational processes for business operations.
• Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
• Ensured regulatory compliance by staying abreast of industry-related changes and implementing necessary policies or procedures as required.
• Expanded product offerings by researching market trends and identifying potential growth opportunities.
• Led negotiations for major contracts, securing favorable terms that significantly reduced costs.
• Fostered strong relationships with clients to boost retention rates, conducting regular feedback sessions.
• Optimized supply chain operations, negotiating with suppliers to ensure timely delivery of high-quality products.
• Interacted well with customers to build connections and nurture relationships.
• Managed purchasing, sales, marketing and customer account operations efficiently.
• Negotiated price and service with customers and vendors to decrease expenses and increase profit.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Developed and implemented strategic business plans to drive growth and profitability.

Utilised Mytec structure and Sapphire program to optimize roof and wall design processes.

• Managed multiple design projects simultaneously, ensuring timely delivery within budget constraints.
• Presented creative solutions to client challenges, resulting in high levels of client satisfaction and repeat business opportunities.
• Reviewed project requirements to plan workflows and evaluate client time and budget constraints.
• Identified design requirements for each project.
• Utilized various software programs.

• Constructed roof trusses using precision hand tools and power equipment.
• Interpreted blueprints and specifications to ensure accurate assembly of truss components.
• Collaborated with team members to streamline production processes and enhance workflow efficiency.
• Conducted quality control checks on assembled trusses to maintain safety standards and integrity.
• Assisted in training new employees on assembly techniques and safety protocols.
• Implemented improvements in material handling to reduce waste and optimize resource use.
• Oversaw final inspections of completed trusses, ensuring compliance with industry regulations.