Terrance (Terry) Ogilvie
Roma,Australia
Summary
Twenty years experience in retail with a combined 9 years as store manager across diverse retail companies, exceeding company expectations by taking ownership of every position. I thrive on challenges and consistently deliver tasks to a high standard, consistently praised for my conduct, reliability, hard work. I pride myself on conducting my duties in a friendly, honest, and energetic individual.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Store Manager
Warrego Office Choice Roma
03.2021 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clients.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback
- Hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
- Reduced employee turnover by creating supportive work environment and recognizing outstanding performance.
- Analyzed sales data to identify trends and adjust inventory accordingly, preventing stockouts of popular items.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Managed purchasing, sales and customer account operations efficiently.
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Submitted orders for new inventory.
- Managed store organization, maintenance, and purchasing functions.
Sales Assistant
Warrego Office Choice
09.2019 - 03.2021
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Managed customer inquiries and complaints in polite and professional manner.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
- Boosted overall efficiency by effectively managing multiple tasks simultaneously, such as loading and unloading vehicles, route planning, and paperwork completion.
- Provided exceptional customer service, ensuring repeat business through personalized shopping experiences.
- Resolved customer complaints with empathy and professionalism, maintaining positive store reputation.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Listened to customer needs and desires to identify and recommend optimal products.
- Performed cash, card, and check transactions to complete customer purchases.
Motorcycle & ATV Wrecking Sales Officer, Spare Parts Interpreter
D&R’s Motorcycles
02.2019 - 09.2019
- Second Parts Sourcing and Sales
- Parts & Accessory Sales
- Customer Service
- Strategic sales techniques
- Work in a Team and autonomously
- Maintain Stock Levels
- Telephone and email communication
- Website and Social Media web page maintenance
Business Owner, Manager
ogilV Entertainment
05.2016 - 12.2018
- Business Management
- Book Keeping / Accounting
- Purchase Officer
- Stock Management
- Staff Rostering
- High Level Mobile Device Repairs
- Financing (Cash, Eftpos, Banking and balancing registers)
- Payroll
- BAS Submission
- High Level Customer Service
- Recruitment and induction of new employees
- Conduct regular staff and sale meetings
- Creating New Business
- Excellent Customer Relations
- Website and Social Media web page maintenance
Business Owner, Manager
Roma Cinema
06.2018 - 10.2018
- Business Management
- Digital Film Projectionist
- Financing (Cash, Eftpos, Banking and balancing registers)
- Telephone and email communication
- Book Keeping / Accounting
- Purchase Officer
- Advanced Future Stock Order Officer
- Staff Rostering
- Payroll
- BAS Submission
- High Level Customer Service
- Recruitment and induction of new employees
- Excellent Customer Relations
- Website and Social Media web page maintenance
Sales manager / Salesman / Finance Officer / Insurance Officer
D&R’s Motorcycles
03.2012 - 05.2016
- Motorcycle / ATV / SSV Unit Sales (New & Second hand)
- Unit Trade-inn Evaluations
- Vehicle Finance sales through YMF & BOQ
- Insurance policy sales with YMI / SWANN & JLT
- Parts & Accessory Sales
- Customer Service
- Strategic sales techniques
- Work in a Team and autonomously
- Maintain Stock Levels
- Monitor Sales Profit & Loss Levels
- Telephone and email communication
- Website and Social Media web page maintenance
- Price file maintenance
- Advertising
- Maintain showroom display and floorplan lay-out
- Delivery and Pre-Delivery of new & second-hand units
Trade and retail sales assistant/ Trade and Rural Shed Supervisor/ Steel yard Yardmen/ Steelyard Salesman
Miscamble Bros Hardware and Rural supplies
01.2010 - 03.2012
- Worked in a team environment
- Customer service
- Stock Inventory
- Invoicing
- Stock count
- Organising transport of orders
- Maintaining a professional and orderly display in the workplace
- Telephone and email communication
- Source pricing options
- Invoicing of Customer Orders
- Logistics
- Receipting of Stock and Customer Orders
- Loading and Unloading of Delivery Trucks
- Financing (Cash, Eftpos, Banking and balancing registers)
Store Manager
Repco Gladstone
01.2008 - 12.2009
- Rosters
- Payroll
- Recruitment and induction of new employees
- Conduct regular staff and sale meetings
- Health and Safety Training
- Attend Management Meetings
- Customer and Store Accounts
- Customer Service
- Stock inventory
- Represented Repco to new businesses
- Cleaning
- Invoicing
- Financing (Cash, Eftpos, Banking and balancing registers)
- Telephone and email communication
- Stock counts
- Ensured the store was kept in a professional and orderly condition
- Utilising Planograms
- Logistics
- Receipting or Stock and Customer Orders
- Stocktake
Sales Assistant
Repco Roma
11.2006 - 12.2007
- Customer and Store Accounts
- Customer Service
- Stock inventory
- Cleaning
- Invoicing
- Financing (Cash, Eftpos, Banking and balancing registers)
- Telephone and email communication
- Stock count
- Ensure the store was kept in a professional and orderly condition
- Utilising Planograms
Education
. - Year 10
Roma State College
Roma, QLD12-1998
Certificate 3 in Retail Business
TAFE Queensland
QLDCertificate - Certificate 4 in Small Business
TAFE Queensland
QLDSkills
- Business operations management
- Mobile device repair expertise
- Team leadership
- High-volume sales expertise
- Vehicle finance sales expertise
- Insurance policy sales expertise
- Execute instructions precisely
- Strong time management abilities
- Effective in both team and independent settings
- Committed to excellence
- Consistently dependable
- Strong work ethic
- Effective problem resolutions
- Proficient in task management
- Client relations management
- Daily store readiness and security
- Effective team leadership
- Approachable demeanour
- Effective verbal communication
- Stock management
- Merchandising
- Proficient in shift management
- Employee onboarding and training
- POS software management
- Collaborative team guidance
- Operational efficiency management
- Policies and procedures
- Team leadership
- Sales experience
- Precise cash management
- Banking operations
- Staff development
- Risk assessment
- Management of financial processes
Certification
- Open Car Licence
- Open Motorbike Licence
- MR Truck Licence
- Front End Loader Licence
- Forklift Licence
Hobbies and Interests
Spending quality time with my family, Motorcycle / Drag Racing, Fishing, Camping, 4WD Driving, Watching Movies, Hanging out with friends
Timeline
Store Manager
Warrego Office Choice Roma
03.2021 - Current
Sales Assistant
Warrego Office Choice
09.2019 - 03.2021
Motorcycle & ATV Wrecking Sales Officer, Spare Parts Interpreter
D&R’s Motorcycles
02.2019 - 09.2019
Business Owner, Manager
Roma Cinema
06.2018 - 10.2018
Business Owner, Manager
ogilV Entertainment
05.2016 - 12.2018
Sales manager / Salesman / Finance Officer / Insurance Officer
D&R’s Motorcycles
03.2012 - 05.2016
Trade and retail sales assistant/ Trade and Rural Shed Supervisor/ Steel yard Yardmen/ Steelyard Salesman
Miscamble Bros Hardware and Rural supplies
01.2010 - 03.2012
Store Manager
Repco Gladstone
01.2008 - 12.2009
Sales Assistant
Repco Roma
11.2006 - 12.2007
. - Year 10
Roma State College
Certificate 3 in Retail Business
TAFE Queensland
Certificate - Certificate 4 in Small Business
TAFE Queensland
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