Terrence McLeod
Nelson Bay,Australia
Summary
Responsible factory worker contributes to team and company success. Dedicated to tackling tasks and completing work. Operates equipment to move materials and support production. Efficient Process Worker known for high productivity and ability to complete tasks swiftly. Possess specialized skills in quality control, machinery operation, and safety protocol adherence. Excel in teamwork, communication, and adaptability, ensuring smooth operations and consistent results. Passionate Face-to-Face Fundraiser with broad experience in donor acquisition, relationship building, and engagement. Strong communication skills coupled with ability to influence and inspire action through compelling narratives. Proven track record in creating and executing effective fundraising campaigns that drive revenue growth. Committed to fostering positive relationships while advocating for cause awareness and support. Accomplished professional with several years of experience delivering superior rental service assistance and customer care. Successfully introduced customers to rental options and drove sales. Upbeat professional dedicated to answering questions and resolving problems. Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Level 2 Process Worker
Bartter Enterprises
Beresfield
11.2021 - Current
- Machine operator, use of cutting machines and skewer machines, weighing of products and packing of products
- Provided support for machine operators during downtime periods
Charity Representative
Public Outreach
Newcastle
03.2021 - 11.2021
- Calling warm leads building rapport getting the customer invested in the charity objection handling closing using assumptive language to get the customer to donate to the charity
- Raising just over half a million dollars in lifetime gifts for two charities, mission Australia and the art union RSL draw
- Consistently met daily performance goals set by management team members
- Established positive relationships with customers through effective communication techniques
- Achieved sales targets through effective negotiation and closing techniques
Rental Service Officer
Alpha Car Rental
Newcastle
03.2018 - 03.2021
- Provided support to customers during the entire duration of their rental period, addressed any issues promptly
- Monitored fleet maintenance activities, scheduled regular servicing for vehicles as per manufacturer guidelines
- Resolved customer disputes in a professional way while following company standards and regulations
- Managed cash register operations including deposits and withdrawals as well as balancing end-of-day totals
- Adhered to company policies and procedures related to renting out cars and other vehicles in a timely manner
- Responded to inquiries about rates, promotions, features and benefits of various car models for rent
- Inspected returned vehicles upon completion of the rental period for damages or missing items
- Reported any complaints from customers regarding services or equipment issues in an appropriate manner
- Performed vehicle inspections prior to and after rentals, documented any damage or discrepancies
- Processed rental agreements, collected payments, verified customer identification documents
- Reviewed contracts with clients prior to signing off on them; ensured accuracy of information provided
Rental Sales Agent
Thrifty
Newcastle
11.2016 - 02.2018
- Processed reservations for customers over the phone or at the counter
- Inspected returned vehicles for damage upon return; recorded damages on check-in sheet; notified management if additional charges were necessary
- Upsold optional services such as insurance coverage or GPS navigation systems when appropriate
- Balanced daily cash receipts with financial records using computerized system when applicable
- Assisted customers in selecting rental vehicles that met their needs, budget, and preferences
- Completed paperwork such as rental agreements, credit card forms, accident reports accurately and efficiently
- Checked vehicle condition both before and after rentals to ensure safety of all drivers
- Greeted customers and provided excellent customer service
- Entered customer data into database system and updated records accordingly throughout the duration of each transaction
- Handled customer complaints promptly and professionally to maintain a high level of customer satisfaction
- Adhered strictly to company guidelines regarding acceptable payment methods and documentation requirements
- Explained rental policies to customers and answered questions about contracts and agreements
- Prepared sales contracts, researched customer needs, and promoted various products and services
- Answered telephones to assist customers and resolve issues
- Advised on options and used upselling techniques to promote optional extras to customers according to specific needs
Vehicle Service Agent
Europcar
Newcastle Airport, NSW
05.2015 - 11.2015
- Executed comprehensive vehicle cleaning and polishing services.
- Performed installation of baby seats and boosters.
- Managed activities and logistics within a busy parking facility.
- Assessed returned vehicles for signs of damage.
- Provided in-person customer support.
Cleaning Maintanace and Stock Control
BMD cleaning services
Newcastle, NSW
01.2015 - 04.2015
- Completed day-to-day duties accurately and efficiently.
- Managed inventory and supplies to ensure materials were available when needed.
- Cleaning of offices, apartments, and other commercial properties.
- Cultivated relationships with potential clients to drive business growth.
Vehicle Service Attendant/Rental Sales Agent
Europcar,thrifty,Hertz
Newcastle, NSW
04.2005 - 01.2015
- Inspected vehicles for mechanical items and safety issues prior to renting out cars.
- Extended customer subscriptions, offering discounts, and promotions to ensure high customer retention rates.
- Updated rental agreement documents according to changing regulations.
- Reported any damages found during inspections to management immediately.
- vehicle detailing
Education
High School Diploma -
Waratah High School
Newcastle10.1989
Skills
- Machine Maintenance
- Troubleshooting abilities
- Assembly line experience
- Maintenance understanding
- Workplace Safety
- Production Scheduling
- Document Management
- Document Review
- Continuous Improvement
- Multitasking and Organizing
- Quality Control
- Process Control
- Use of computer software
- use of cutting machines and skewer machines
Certification
- Working with children check
- NDIS certificate
- First aid certificate HLTAID011 HLTAID009
References
References available upon request.
Timeline
Level 2 Process Worker
Bartter Enterprises
11.2021 - Current
Charity Representative
Public Outreach
03.2021 - 11.2021
Rental Service Officer
Alpha Car Rental
03.2018 - 03.2021
Rental Sales Agent
Thrifty
11.2016 - 02.2018
Vehicle Service Agent
Europcar
05.2015 - 11.2015
Cleaning Maintanace and Stock Control
BMD cleaning services
01.2015 - 04.2015
Vehicle Service Attendant/Rental Sales Agent
Europcar,thrifty,Hertz
04.2005 - 01.2015
High School Diploma -
Waratah High School
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