Terrence Short
Tweed Heads
Summary
Energetic and optimistic with over 3 years of professional experience assisting customers in solving complex issues.
Keen to Support my next endeavour, In becoming a market leader through proven customer support skills . Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Friendly and organised professional dedicated to delivering exceptional client service. Possesses strong communication abilities and solid understanding of customer relationship management, coupled with proficiency in handling client inquiries and resolving issues efficiently. Committed to fostering positive client interactions and enhancing customer satisfaction.
Overview
13
13
years of professional experience
Work History
Client Service Officer
OakView Financial
04.2023 - 03.2024
- Communicated with clients regarding account services, statements, and balances.
- Provided knowledgeable service and support for all customer needs.
- Managed receptionist area by greeting visitors, responding to telephone, and email inquiries and providing information for in-person requests.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Trained new personnel regarding company operations, policies and services.
Clerical Assistant
Quantum Solar
12.2019 - 03.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintained organized files and stocked supplies to support team needs and maximize performance.
- Responded to inquiries from callers seeking information.
- Interacted with customers by phone, email, or in-person to provide information.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Provided clerical support, addressing routine, and special requirements.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Composed sensitive, confidential reports and documentation.
- Mentored, trained and supported new staff members in office policies and procedures.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Set up offices and put together all HR documentation for new staff members.
- Monitored shipments and mailing procedures to effectively distribute or file mail and solve shipment issues.
- Recorded meeting minutes to provide historical account of actions, measure progress against strategic plan and drive accountability.
- Maintained records of material flow, compiling and organizing related data.
Trolley Collector
UTC - Coles , Kmart
06.2015 - 09.2016
- Started working few days and throughout the year as I gained more team working skills started passing those skills on and training others the correct and quickest ways to do the job
- Proven ability to learn quickly and adapt to new situations.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Worked effectively in fast-paced environments.
- Worked well in a team setting, providing support and guidance.
Cleaner
Master Meats - Pines Supermarket
12.2013 - 05.2014
- I worked as a clean-up boy learning how to clean trays, butchery machinery including Saws, Fridges, chicken cooker /warmer
- Handled equipment, chemicals, and materials properly and with caution.
- Emptied trashcans and transported waste to collection areas.
- Used time management and efficient cleaning methods to meet deadlines.
- Performed regular maintenance and repairs on various cleaning tools and equipment.
- Operated industrial washing machines and dishwashers to clean linens and dishware.
Trade Assistant
Toyota
04.2012 - 06.2012
- Work experience placement included in the qualification I gained, being the Cert
- II in Automotive
- Mechanics
- Parts recycler
- Assisted supervisor with various daily tasks which improved productivity and resulted in better efficiency.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Spoke with peers to verify task completion, meeting tight deadlines, and schedules.
Tweed Wreckers
11.2010 - 05.2011
- I worked with owner and four other employees for 6 months
- I started stacking shelves and cleaning the premises
- I then started getting more work more often after school, weekends and also during school holidays gaining more experience, confidence and knowledge about how the business worked
- I worked in a team removing parts off cars and then worked my way forward to offering minor customer service.
Education
High School Diploma -
Kingscliff High School
Kingscliff, NSW12.2012
Cert. II - Automotive Mechanics
TAFE Kingscliff
Tafe Kingscliff08.2012
Skills
- Clerical Experience
- Front Desk
- Microsoft Excel
- Data Entry
- Document control
- Spreadsheet management
- Scheduling and calendar management
- Administrative support
- Technical Support
- Staff Management
- Social media knowledge
- Employee training and development
- Office management
Timeline
Client Service Officer
OakView Financial
04.2023 - 03.2024
Clerical Assistant
Quantum Solar
12.2019 - 03.2023
Trolley Collector
UTC - Coles , Kmart
06.2015 - 09.2016
Cleaner
Master Meats - Pines Supermarket
12.2013 - 05.2014
Trade Assistant
Toyota
04.2012 - 06.2012
Tweed Wreckers
11.2010 - 05.2011
High School Diploma -
Kingscliff High School
Cert. II - Automotive Mechanics
TAFE Kingscliff
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