Terri -ann Hill

Travelled Australia for 14mths holidaying and working as all-rounder in Pubs, Roadhouses ect for couple of weeks at a time.

• Planned promotional menu additions based on seasonal pricing and product availability.
• Obtained fresh, local ingredients to improve dish flavors and limit grocery costs.
• Developed and remained accountable for safety, quality, consistency and adherence to standards.
• Worked closely with front-of-house staff to facilitate excellent customer service.
• Developed new recipes and flavor combinations to enhance customer dining experience.
• Developed close relationships with suppliers to source best ingredients.
• Utilized culinary techniques to create visually appealing dishes.
• Initiated training for new team members on culinary techniques to improve productivity and increase kitchen workflows.

• Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
• Maintained clean and attractive product displays to entice customer purchases.
• Produced food and drink products adhering to company quality and quantity standards.
• Displayed calm and friendly demeanor when addressing and resolving customer issues and complaints.
• All aspects of Cafe FOH

All aspects of FOH and BOH

Customer Service/Greeting/Customer Compliments & Complaints management

All aspects of FOH and BOH

All aspects of BOH & FOH

• Completed daily tasks accurately and on-time to support shop needs.
• Checked incoming orders and organized new stock.
• Collected payment by cash, debit or credit card and used Point of Sale system to process transaction.
• Organized shelves to remove slow moving items and add new merchandise.
• Managed efficient cash register operations.
• Bulk ordering from outer communities

• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Restocked and organized merchandise in front lanes.
• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
• Stocked, tagged and displayed merchandise as required.
• Assisted customers with returns, refunds and resolving transaction issues.
• Used POS system to enter orders, process payments and issue receipts.
• Learned duties for various positions and provided backup at key times.
• Conducted inventory counts by adding each item in stock and documenting in computer system.

All supermarket operations

• Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.
• Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
• Developed strong rapport with customers and created positive impression of business.
• Used in-store system to locate inventory and place special orders for customers.
• Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
• Prepared all Station,Road Crews ect bulk orders.

• Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
• Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
• Prepared food items in compliance with recipes and portioning control guidelines.
• Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
• Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
• Maintained food safety and sanitation standards.
• All aspects of FOH
• Opening Closing of business