Terri-Anne Cantlay
Summary
Adept at leveraging exceptional customer service and data management skills, I significantly enhanced client satisfaction and operational efficiency at Cunnamulla Primary Health Care Centre. My meticulous attention to detail and professional communication have consistently improved service delivery, with a proven track record in confidential document control and office administration.
Overview
9
9
years of professional experience
Work History
Administrative Assistant Domestic Violence
Cunnamulla Primary Health Care Centre
03.2022 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Scheduled office meetings and client appointments for staff teams.
NDIS Remote Community Connector
Cunnamulla Primary Health Care Centre
08.2020 - 03.2022
- Connected individuals with relevant resources and support networks for improved wellbeing.
- Assisted individuals with job searches, resume writing, interview preparation, and other career development tasks to increase employment rates within the community.
- Educated community members about their rights, responsibilities, and opportunities through workshops and presentations.
- Strengthened relationships between community members by facilitating open dialogues, workshops, and forums.
- Provided one-on-one assistance to residents navigating various social services systems.
- Increased awareness of available services by creating and distributing informative materials.
- Intervened in crisis situations to obtain support for clients and reduce escalation or recurrence risks.
Pharmacy Technician
Cunnamulla Pharmacy
04.2015 - 08.2020
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labelling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Ensured patient safety by strictly following drug storage guidelines, including proper temperature and light exposure control.
Education
Certificate IV - Mental Health
Gallang Education & Training
Brisbane, QLD12.2021
Certificate III - Pharmacy Technician
The Pharmacy Guild of Australia
Spring Hill, QLD04.2018
No Degree - Year 11
Crookwell High School
Crookwell, NSW12.2013
Skills
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
- Critical Thinking
- Strong Problem Solver
- Scheduling
- Documentation and Recordkeeping
- Microsoft Office Suite
- Professional Communication
- Meticulous attention to detail
- Data Management
- Multi-line phone proficiency
- Confidential Document Control
Love being outdoors
Animal Care and Wellbeing
The Freshness of the Air
Hardwork
Timeline
Administrative Assistant Domestic Violence
Cunnamulla Primary Health Care Centre
03.2022 - Current
NDIS Remote Community Connector
Cunnamulla Primary Health Care Centre
08.2020 - 03.2022
Pharmacy Technician
Cunnamulla Pharmacy
04.2015 - 08.2020
Certificate IV - Mental Health
Gallang Education & Training
Certificate III - Pharmacy Technician
The Pharmacy Guild of Australia
No Degree - Year 11
Crookwell High School
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