Summary
Overview
Work History
Education
Skills
Timeline
Generic

Terri-Anne Clancy

Oakleigh East

Summary

Dynamic and compassionate in a variety of work roles with a proven track record, enhancing client experience through tailored strategies and exceptional customer service. Skilled in software applications and patient care, I offer empathy in stressful situations, maintaining emotional maturity, and am committed to achieving and exceeding targets with a focus on client satisfaction.

Overview

19
19
years of professional experience

Work History

Personal Care Assistant

Colbrow / Lumia
03.2023 - Current
  • Assist clients with daily living needs to maintain self-esteem and general wellness.
  • Assist with feeding and monitored intake to help patients achieve nutritional objectives.
  • Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
  • Build strong relationships with clients to deliver emotional support and companionship.
  • Assist with dressing guidance, grooming, meal preparation, and medication reminders.
  • Build a rapport with clients to help them build a better lifestyle to suit their needs.
  • Work in a proactive way to solve problems.
  • Maintain documents and communication between the necessary people.

Dermal Therapist

Flawless Rejuvenation
04.2021 - Current
  • Build strong rapport with clients, fostering trust and open communication for effective treatment results.
  • Maintain detailed case notes and documentation, ensuring effective tracking of progress and client satisfaction.
  • Provide services offered by the clinic in regards to skin and body treatments.
  • Maintain safety standards at all times.
  • Provide sales and recommendations to clients regarding skin care and treatments.
  • Proficient use of software systems used with in the company.
  • Work as part of a team to support each other and the company to be one of the industry leaders.
  • Provided individual and group therapy sessions to patients suffering from mental health issues.

Dermal Clinician / Clinic Manager

Elixir De Beaute
02.2020 - 04.2021
  • Developed tailored treatment strategies to grow the business.
  • Lead staff to excel within their position.
  • Assist the owner to develop treatment protocols and maintain a high level of customer service.
  • Reach targets and budgets set within the company.
  • Use of a variety of software and production of documents as needed.
  • Ability to work under stress and handle situations quickly and effectively while exceeding customer satisfaction.

Dermal Therapist

Erase Aesthetics
03.2005 - 10.2019
  • Maintained detailed case notes and documentation, ensuring effective tracking of progress and continuity of care across patients.
  • Treatment plans and client care.
  • Excellent customer service and communication.
  • Liaison with medical staff and support doctors with client care.
  • Train new therapist or staff in protocols.
  • Monitor supplies and clinic ordering.
  • Point of sale and appointment making, use of all software.
  • Maintain a very high level of customer care working for a leading Plastic Surgeon.

Education

Nutrition

Vast
12.2022

Associate of Science - Dermal Therapy

Dermal Therapist
Victoria University
11.2006

Business And Human Resouces

Griffith University
Gold Coast, QLD
11.2000

Skills

  • Able to handle difficult situations
  • Extremely Calm and patient
  • Emotionally mature
  • Follow directions well and ask questions
  • Compassionate
  • Learn new skills quickly
  • Enjoy challenge and variety
  • Proficient with a variety of software, PC and Mac use
  • CPR / First Aid Certified
  • NDIS Certified
  • Police check

Timeline

Personal Care Assistant

Colbrow / Lumia
03.2023 - Current

Dermal Therapist

Flawless Rejuvenation
04.2021 - Current

Dermal Clinician / Clinic Manager

Elixir De Beaute
02.2020 - 04.2021

Dermal Therapist

Erase Aesthetics
03.2005 - 10.2019

Nutrition

Vast

Associate of Science - Dermal Therapy

Dermal Therapist

Business And Human Resouces

Griffith University

Similar Profiles

CREATE PROFILE
Terri-Anne Clancy