Summary
Overview
Work History
Education
Skills
Timeline
Generic

Terri Burmeister

Croydon North,VIC

Summary

Personable and energetic Receptionist & Administration Assistant committed to delivering excellence in all facets of customer service and administrative support. Organized and dependable and successful at managing multiple priorities with a positive attitude. Keen attention to detail and self-motivated candidate. Hardworking and passionate.

Overview

29
29
years of professional experience

Work History

Receptionist & Administration Assistant

CareSuper
02.2023 - Current
  • Greeting incoming visitors and members of the fund professionally and providing friendly, knowledgeable assistance.
  • Maintaining efficient office operations and coordinating meeting room calendars and setups
  • Maintaining a clean and neat front of house to ensure visitors have a positive first impression
  • Multitasking and prioritising tasks
  • Coordinating travel arrangements for staff ensuring seamless itineraries
  • Assisting internal staff with clerical and administrative needs
  • Managing phone and email correspondence and handling incoming and outgoing mail
  • Handling sensitive information with discretion while maintaining strict confidentiality standards
  • Ordering office supplies and restocking areas of the office that require replenishment

Customer Service Assistant

Woolworths
12.2012 - Current
  • Answering customer questions about product availability and location
  • Maintaining clean and organized work environment to ensure customer safety
  • Collaborating with team members to improve overall customer experience and boost company reputation.
  • Developing strong relationships with customers, establishing trust and loyalty through attentive service
  • Mentoring junior team members

Debtor Clerk

Harvey Norman
11.2022 - 02.2023
  • Answering incoming calls and directing them to the correct department
  • Franchise till balancing and banking on a daily basis
  • Refund and credit summary reports on a daily basis
  • Filing and archiving documents

Receptionist

Australian Administration Services (AAS)
05.2006 - 12.2006
  • Greeting incoming visitors and customers professionally and provided friendly, knowledgeable assistance
  • Confirming appointments and coordinating meeting room bookings
  • Answering incoming calls in a timely manner and taking detailed messages when required
  • Distributing staff pay slips and general office duties

Customer Service Associate

Australian Administration Services (AAS)
03.1996 - 12.2004
  • Processing new member and employer application forms
  • Processing incoming employer and member contributions
  • Replying to incoming written correspondence and complaints
  • Answering incoming member and employer phone calls
  • Maintaining a high level of product knowledge, providing accurate information to members and employers
  • Developing strong relationships with members and employers through attentive listening and empathetic understanding of their needs
  • Liaising with other areas of the business to insure correct processes and procedures are up to date

Education

No Degree - HSC

Forest Hill Secondary College
Nunawading, VIC
12.1992

Skills

  • Excellent verbal and interpersonal communication skills
  • Sound time management and organisational skills
  • Ability to manage multiple tasks effectively
  • Reliable and hardworking
  • Customer focused
  • Professional and punctual

Timeline

Receptionist & Administration Assistant

CareSuper
02.2023 - Current

Debtor Clerk

Harvey Norman
11.2022 - 02.2023

Customer Service Assistant

Woolworths
12.2012 - Current

Receptionist

Australian Administration Services (AAS)
05.2006 - 12.2006

Customer Service Associate

Australian Administration Services (AAS)
03.1996 - 12.2004

No Degree - HSC

Forest Hill Secondary College

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Terri Burmeister