Terri Flemming

• Maintained a clean and organized work environment, ensuring optimal productivity and minimal downtime.
• Set up wash and dry cycles with appropriate settings such as spin speed, temperature, and cleaning agents.
• Supported team members in completing tasks efficiently, fostering a positive and collaborative work atmosphere.
• Assisted with cleaning and maintenance of laundry equipment to keep machines in proper working order.
• Enhanced customer satisfaction by promptly addressing issues related to laundry services.
• Provided exceptional customer service while receiving drop-off laundry orders from guests.
• Operated commercial-grade washing machines and dryers safely, adhering to manufacturer guidelines and best practices.
• Used POS system to collect payments from customers, providing invoice for proof of transaction.

• Greeted customers, helped locate merchandise, and suggested suitable options.
• Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
• Used POS system to process sales, returns and wholesale orders.
• Enhanced customer satisfaction by providing personalized assistance and product recommendations.
• Assisted in training new employees on store policies and procedures, contributing to a cohesive team environment.
• Handled cash transactions accurately and efficiently.
• Delivered exceptional customer service with a friendly demeanor, resulting in increased repeat business.
• Participated in regular inventory counts for merchandise ordering.
• Answered incoming calls and emails to provide product information
• Developed strong rapport with customers and created positive impression of business.

• Handled wholesale orders on a weekly basis, including stock ordering and invoices.

• Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
• Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
• Used time management and efficient cleaning methods to meet deadlines.
• Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
• Maintained a well-organized storage area for cleaning supplies to ensure easy access and efficient use of materials.
• Ordered and stocked cleaning supplies based on current workload and upcoming jobs.
• Contributed to a positive working environment by addressing and resolving maintenance issues promptly.

• Scheduled and received beverage and food deliveries, thoroughly checking delivery contents to verify product quantity and quality.
• Resolved and investigated complaints regarding service and food quality to prevent loss of business.
• Maintained a clean and safe work environment by adhering to health regulations and conducting regular inspections.
• Increased employee productivity through effective scheduling, task delegation, and performance monitoring.
• Optimized menu offerings based on market trends, customer preferences, and seasonal variations.
• Trained cafe employees to consistently exceed customers' expectations and provide superior service.
• Filled in for absent employees in any position in cafe, keeping operations efficient even when short-handed.
• Kept cafe in full compliance with health code standards and achieved consistent scores above Number.
• Monitored food inventory and supplies to prevent waste.
• Served consistent portions following recipes and control standards.
• Controlled food costs and managed inventory.
• Trained new hires in food handling and safety protocols to boost knowledge and performance.

• Worked in bookshop as retail assistant, stacking shelves and helping customers with purchases.