Terri McDonald
Cambridge,Waipa
Summary
Friendly and reliable person offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude.
Overview
8
8
years of professional experience
Work History
Service Desk
The Warehouse Group
04.2024 - Current
- Resolving incidents and customer concerns/returns brought to the service desk in a timely manner.
- Creating detailed documentation of all service desk incidents and resolutions.
- Providing ongoing support as needed to cashiers and other staff supervised by service desk team.
- Answering customer questions and helping fulfill customer requests and purchase orders.
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
Assistant Manager
Mobil
11.2021 - 01.2024
- Started as a Cashier and was promoted to Assistant Manager after a few months working at Mobil
- Helped oversee the daily operations of the store, managing and tracking inventory levels by placing orders to replenish products according to demand to meet budget and revenue targets
- Utilized knowledge of company products and services to make recommendations and up-sell items according to customer needs
- Ensured compliance with all applicable laws regarding health codes, labor regulations, and safety standards
- Monitored store security systems to detect any suspicious activity or theft attempts
- Trained new employees in product knowledge, customer service protocols, cash handling procedures, and safety regulations
- Organized company merchandise and displays to increase brand awareness and product sales.
Volunteer
New Lives Op Shop
03.2021 - 11.2021
- Grew ability to work independently while completing assigned tasks without direct supervision such as sorting and pricing donations for the store
- Exercised resourcefulness while managing limited available resources allocated to volunteer workers
- Developed strong communication skills while providing customer service to customers.
Dry Cleaner/Customer Service
Cambridge Drycleaners
01.2020 - 03.2021
- Operated steam presses safely while following manufacturer's guidelines
- Performed quality control checks on incoming garments prior to processing
- Maintained a professional attitude when interacting with customers both in person and over the phone
- Assisted with the organization of laundry, dry cleaning and pressing machines
- Processed cash, debit and credit card payments according to company policies.
Kitchen Hand
Café Oasis
02.2017 - 01.2020
- Assisted with preparation of meals in accordance with recipes and dietary requirements by preparing ingredients for cooking or serving
- Cleaned, sanitized and placed clean dishes, utensils, and cooking equipment in storage areas
- Stocked kitchen supplies such as ingredients, utensils and equipment.
Professional Cleaner
United Cleaning Services
02.2017 - 03.2019
- Maintained high standards of cleanliness in all areas, including floors, walls and windows
- Adhered to all applicable privacy laws when handling confidential information
- Demonstrated excellent time management skills while completing assigned tasks within specified deadlines.
Education
High School Diploma -
Cambridge High School
Cambridge11-2013
NCEA Level 3 - Business Administration
01.2013
Skills
- Inventory Control
- Customer Service
- Cash Handling
- Product Recommendations
- POS Systems
- Auror Security Systems
- Merchandise Restocking
- Organization
- Creative Thinking
References
References available upon request.
Timeline
Service Desk
The Warehouse Group
04.2024 - Current
Assistant Manager
Mobil
11.2021 - 01.2024
Volunteer
New Lives Op Shop
03.2021 - 11.2021
Dry Cleaner/Customer Service
Cambridge Drycleaners
01.2020 - 03.2021
Kitchen Hand
Café Oasis
02.2017 - 01.2020
Professional Cleaner
United Cleaning Services
02.2017 - 03.2019
NCEA Level 3 - Business Administration
High School Diploma -
Cambridge High School
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