Summary
Overview
Work History
Education
Skills
Timeline
Generic

Terri Moore

Toowoomba,Qld

Summary

Successful Beauty/Massage Therapist and Customer Service Assistant with over 20 years of experience addressing customer/client requests and concerns with empathy and compassion. Expert at providing relevant information and options to successfully fulfill customer/client needs or resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability. Solid team player with outgoing, positive demeanour and proven skills in establishing rapport with clients and colleagues. Passionate about helping people and making a difference.


Overview

2026
2026
years of professional experience

Work History

Seasonal Fashion Stylist

Tree of Life
06.2024 - Current
  • Enhanced client satisfaction by providing personalized styling advice and outfit recommendations based on their individual needs and preferences.
  • Built a loyal clientele through exceptional customer service, consistent follow-up, and tailored communication strategies.
  • Increased sales revenue by effectively upselling styling services, accessories, and additional wardrobe pieces.
  • Improved client confidence through transformative makeovers that considered body shape analysis techniques as well as colour theory principles.

Team Member

BigW
03.2023 - 01.2024
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Developed strong cooperative relationships with coworkers and managers.
  • Contributed to team success by completing jobs quickly and accurately.

Senior Retail Assistant

Katies Fashions
09.2020 - 01.2023
  • Collaborated with team members to create visually appealing merchandise displays, attracting customer attention and driving sales.
  • Mentored new employees, ensuring a smooth onboarding process and fostering a positive work environment.
  • Supported store manager in various administrative tasks such as scheduling staff shifts.
  • Increased sales by effectively promoting products and helping customers make informed decisions.
  • Optimized store layout for better customer flow, enhancing the overall shopping experience.

Beauty Salon Manager

Clove Day Spa
04.2020 - 04.2020
  • Developed a loyal client base by consistently delivering high-quality services and fostering positive relationships with customers.
  • Implemented stringent hygiene and safety protocols to maintain a clean, safe environment for both clients and employees.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Enhanced client well-being through personalized treatment plans tailored to individual needs and goals.
  • Documented patient information, treatment plans, and patient responses.
  • Maintained compliance with all local, state, and federal regulations governing the operation of beauty salons to ensure continued licensure and avoid potential fines or penalties.


Professional Beauty Therapist

Massage Therapist
2002 - 2020
  • Provided safe, effective, and appropriate massage and beauty therapy techniques during customer appointments.
  • Increased client satisfaction by providing exceptional service and maintaining a clean, comfortable environment.
  • Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport.
  • Enhanced client relaxation by utilizing a variety of massage techniques tailored to individual needs.

Education

Emotional Processing And Nervous System Regulation

The MindBodyFood Institute
Highfields, QLD
10-2025

First Aid And CPR

DGT
Toowoomba, QLD
11-2024

Certificate III Community Services

TAFE QLD
QLD
07-2024

Diploma of Beauty Therapy

TAFE QLD
QLD
12-2001

Skills

  • Excellent customer care standards
  • Effective communication and active listening
  • Keen learner
  • Professional and courteous
  • Positive attitude
  • Well-organized and punctuality
  • Adaptability, flexibility and reliability
  • Administration and management
  • Computer skills - MS office
  • Documentation, reporting and confidentiality
  • Hygiene and Infection control

Timeline

Seasonal Fashion Stylist

Tree of Life
06.2024 - Current

Team Member

BigW
03.2023 - 01.2024

Senior Retail Assistant

Katies Fashions
09.2020 - 01.2023

Beauty Salon Manager

Clove Day Spa
04.2020 - 04.2020

Professional Beauty Therapist

Massage Therapist
2002 - 2020

Emotional Processing And Nervous System Regulation

The MindBodyFood Institute

First Aid And CPR

DGT

Certificate III Community Services

TAFE QLD

Diploma of Beauty Therapy

TAFE QLD

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Terri Moore