Terri Mournellis

Mernda,Australia

Summary

A customer service professional with retail and leadership experience, ready to deliver an exceptional experience for your customers.

years of professional experience

Josh’s Rainbow Eggs

Mt Macedon

01.2019 - Current

Maintaining merchandise standards for products within Coles/ Woolworths Supermarkets.
Building and developing quality working relationships with the team leads in stores.
Carrying out paperwork such as filling out data after each store visit.
Ensuring any issues are following up with promptly and accurately.
Exuding and maintaining brand values in all my dealings with clients.
Stock counting in stores.
Responsible for handling weekly deliveries of eggs.

Woolworths Supermarket

St Helena

01.1994 - 01.2019

Lead, coach and support my department team to deliver consistent service and products to enable the Woolworth’s customer shopping mission of ‘fresh and convenience.’
Serving customers in a friendly and professional manner.
Responsible for managing efficient rostering.
Review and plan for sales and seasonal events to maximise opportunity and meet customer expectations.
Conducting training of new procedures/ Retraining staff and training new staff.
Managing the delegation and organisation of daily jobs and people.
Setting up of deli/ seafood cases.
Maintaining high levels of cleanliness and meeting department guidelines, demonstrating knowledge of Food Safety regulations.
Accurately ordering of stock.
Carrying out stocktakes monthly/ yearly.
Dealing with issues from both staff and customers as they arose.
Responding to special customer orders when requested.

Mr. Mitch Taylor, Brand Ambassador, Josh’s Rainbow Eggs/ Woolworths Supermarkets, Lockwood, 0438 912 876
Ms. Brandi Evangelou, Store Manager, Woolworths Supermarkets, South Morang, 0422 098 545

01/01/94 - 12/31/19, OH&S/ Food Safety Training, Product and Development Training, Procedure Training- every 6 Months

Josh’s Rainbow Eggs

01.2019 - Current

Woolworths Supermarket

01.1994 - 01.2019