Terrian Melham-Elliott
Oakhurst,QLD
Summary
Accomplished business owner and leader with a proven track record at BMT Cleaning, enhancing customer satisfaction and reducing costs through effective staff management and negotiation skills. Excelled in building client relationships and fostering a collaborative team environment, significantly improving operational efficiency and financial performance. Talented Owner with excellent marketing, customer service and facility oversight skills and more than 10 years of experience. Highly effective and comfortable working with people at all levels in organization.
Overview
24
24
years of professional experience
Work History
Owner
BMT Cleaning
2012.11 - 2024.06
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Managed a vast number of incoming calls and emails on a daily basis.
Bartender
Gordon Hotel
2010.10 - 2012.10
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Recycler
Revolve
2000.03 - 2010.10
- Improved overall recycling rates with diligent sorting and processing of recyclable materials.
- Reduced waste contamination by conducting thorough inspections of incoming materials.
- Contributed to a greener environment through proper disposal of non-recyclable materials.
- Ensured timely completion of daily tasks by effectively managing time and prioritizing workload based on deadlines.
- Enhanced workplace safety, implementing strict adherence to safety protocols and guidelines.
- Saved resources by efficiently separating valuable recyclables from general waste streams during processing activities.
- Maintained a high level of quality control within the facility, guaranteeing only properly processed materials were shipped out for further use or disposal.
- Dismounted and remounted trucks according to strict safety standards and schedules.
- Collaborated with center operations to coordinate material drop-offs and communicate special delivery needs.
- Coordinated with fellow recyclers to establish best practices for material handling and separation processes.
- Alerted supervisors of setbacks immediately to maintain schedules and explain late pickups.
- Increased recycling efficiency by implementing innovative sorting techniques and processes.
- Adhered to all relevant state and federal regulations regarding waste disposal procedures, contributing to company-wide compliance efforts.
Education
High School Diploma -
Goulburn High School
Goulburn, NSW11.1981
Skills
- Customer Relations
- Small business operations
- Verbal and written communication
- Client Service
- Staff hiring and management
- Employee Development
- Attention to Detail
- Decision-Making
- Effective leader
- Inventory Control and management
- Delegating Work
- Cost Control
Gardening
Home gardening both ornamental and edible.
Timeline
Owner
BMT Cleaning
2012.11 - 2024.06
Bartender
Gordon Hotel
2010.10 - 2012.10
Recycler
Revolve
2000.03 - 2010.10
High School Diploma -
Goulburn High School
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