Terrianne Hibbit
Mooroolbark,VIC
Summary
Currently manager at Essential beauty Chirnside Park for 3 1/2 years, training staff and all management decisions.
Working as a piercer and beauty therapist.
Overview
43
43
years of professional experience
Work History
Manager
Essential Beauty Chirnside Park
03.2020 - Current
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Developed and maintained relationships with customers and suppliers through account development.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
Body Piercer
Essential Beauty
03.2020 - Current
- Trained apprentice piercers on proper techniques and safety protocols, fostering a supportive learning environment.
- Managed appointment scheduling efficiently while accommodating walk-ins when possible to maximize daily revenue generation.
- Developed strong rapport with clients through clear communication and a friendly demeanor, building a loyal customer base.
- Established a welcoming atmosphere within the studio by keeping it clean, organized, and displaying our portfolio proudly.
- Maintained detailed records of each client''s procedure, allowing for accurate tracking of piercing history and improved customer service.
- Monitored inventory levels of supplies such as needles, gloves, disinfectants, ensuring that we never ran out during peak hours or busy seasons.
- Sought feedback from clients after their piercing experience, allowing us to continuously improve upon our services and maintain high levels of customer satisfaction.
- Polished and sterilized all tools and equipment with an autoclave, ensuring a safe environment for clients.
- Enhanced client satisfaction by providing personalized consultations and recommending appropriate body piercings based on individual preferences.
- Delivered exceptional customer experiences by carefully listening to client needs, upholding strict safety protocols, and demonstrating expert technique.
- Ensured a safe and sterile environment for piercing procedures, resulting in zero infection incidents during my tenure.
- Consistently maintained compliance with all local health regulations while performing professional body piercings at the highest standard of cleanliness.
- Assisted in the selection and ordering of high-quality jewelry inventory, ensuring access to an extensive range of options for clients.
- Educated clients on proper aftercare techniques, leading to faster healing times and fewer complications.
- Conducted routine equipment maintenance checks to ensure optimal performance levels during every procedure.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
Managing Director
Blue Ridge Beauty Salon
01.2010 - Current
- Identify needs of the company to convert into a sustainable business platform
- Create and implement infrastructure to achieve quality standards and at the same time maintaining day to day business operations
- Fully trained in enabling servicing the full needs of the customer with high standards
- Positioning the company in key markets and establishing client and business relationships to deliver sustainability and longevity
- All areas of nail therapy, including acrylic, gel and shellac nails, pedicures and manicures and specialising in nail disorders
- All areas of beauty therapy, waxing, spray tanning, eyelash tinting, ear candling, facials, make-up and paraffin treatments
- Bookkeeping and financial transactions.
Home help and bringing up children
01.2004 - 01.2010
Managing Director
Zarrs Nail and Beauty Salon
01.1998 - 01.2004
- All areas of nail therapy, including acrylic, gel and shellac nails, pedicures and manicures and specialising in nail disorders
- All areas of beauty therapy, waxing, spray tanning, eyelash tinting, ear candling, facials, make-up and paraffin treatments
- Client services and communication
- Management skills
- Bookkeeping and financial transactions.
Managing Director
Traitare Nail and Beauty Salon
01.1994 - 01.1998
- All areas of nail therapy, including acrylic and gel nails, pedicures and manicures and specialising in nail disorders
- All areas of beauty therapy, waxing, spray tanning, eyelash tinting, ear candling, facials, make-up and paraffin treatments
- Client services and communication
- Management skills
- Bookkeeping and financial transactions.
Beauty Therapist
Michelle’s Beauty Care
01.1992 - 01.1994
- All areas of current nail therapy, including acrylic and gel nails, pedicures and manicures and specialising in nail disorders
- Most beauty therapy, waxing, eyelash tinting, ear candling, facials, make-up and paraffin treatments
- Client services and communication
- Bookkeeping and financial transactions.
Managing Director
Terrianne’s Nail and Beauty Care
01.1988 - 01.1992
- All areas of current nail therapy, including acrylic and gel nails, pedicures and manicures and specialising in nail disorders
- All areas of current beauty therapy, waxing, eyelash tinting, ear candling, facials, make-up and paraffin treatments
- Client services and communication
- Management skills
- Bookkeeping and financial transactions.
Nail Technician
Fantastic Fingers
01.1988 - 01.1992
- Acrylic nails
- Eyelash tinting
- Make-up
- Client services and communication
- Financial transactions.
Payroll Clerk /Sales Assistant
Best and Less
01.1982 - 01.1988
- All retail duties
- Innovative presentation of store products
- Ability to team manage and assist
- Customer orientation
- Cash handling duties and payroll clerk.
Education
Schooling
Meriden Ladies College
Sydney, NSWSkills
- Solid management and innovative business skills
- Experienced in client services with the ability to maintain strict confidentiality
- Excellent grooming and presentation skills
- Ability to work with teams or individuals and willingness to learn and share knowledge
- Able to promote products and services with strong sales skills in all beauty environments including over twenty years of beauty salon experience
- Ability to plan assessment activities and processes with validity and analyse and present research information with contributions
- Practiced in human services including client and business networks and able to assess competence
- Excellent communication and people skills with the ability to create a positive first impression
- Flexibility to work a range of hours
- Cash handling and accounts processing including all file management required
- Confident with using all salon equipment
- Professional telephone manner
Certificatesandskills
- Certificate IV (TAE) Training and Assessment
- Certificate II Nail Technology
- Accredited Waxing Certificate
- Accredited Spray Tanning Certificate
- Accredited Make-up and Beauty Certificate
- Computer Skills including Microsoft Word and PowerPoint
- Experience with computerised booking systems
- Full Manual Driving Licence
Referencesandcertificates
Available on request
Attributes
- Honest, reliable, energetic and punctual
- Professional presentation and excellent grooming
- Logical thinking and detail orientated
- Enthusiastic, hardworking, efficient and responsible
- Great work ethics and organisation skills
- Enjoys new challenges
- Cheerful, helpful and friendly
Hobbies and Interests
- Reading fiction novels and self motivation books
- Music- wide range
- Socialising with family and friends
- Taking care of my pet dog and cats
- World-wide travelling, which I enjoyed mainly before I had parenting responsibilities, Canada, Asia and Australasia
Timeline
Manager
Essential Beauty Chirnside Park
03.2020 - Current
Body Piercer
Essential Beauty
03.2020 - Current
Managing Director
Blue Ridge Beauty Salon
01.2010 - Current
Home help and bringing up children
01.2004 - 01.2010
Managing Director
Zarrs Nail and Beauty Salon
01.1998 - 01.2004
Managing Director
Traitare Nail and Beauty Salon
01.1994 - 01.1998
Beauty Therapist
Michelle’s Beauty Care
01.1992 - 01.1994
Managing Director
Terrianne’s Nail and Beauty Care
01.1988 - 01.1992
Nail Technician
Fantastic Fingers
01.1988 - 01.1992
Payroll Clerk /Sales Assistant
Best and Less
01.1982 - 01.1988
Schooling
Meriden Ladies College