TERRIE-ANNE CAMERON
Medical Administration
Kingston,QLD
Summary
Experienced Medical Administration Assistant with a background in medical office operations and patient care coordination. Skilled in managing appointment scheduling, patient records, and billing processes with precision. Proficient in electronic health records management and effective communication with patients and healthcare providers. Utilizes exceptional organizational skills to ensure efficient office operations and patient satisfaction, contributing to a well-managed medical office environment. Dedicated administrative professional known for thriving in fast-paced settings, offering staff support, completing clerical tasks, and excelling as a responsible team player with a patient-centered approach.
Overview
38
38
years of professional experience
Work History
Medical Office Assistant
Our Medical Home
06.2021 - 04.2024
- Answered telephone calls to offer office information, answer questions, and direct calls to staff. Coordinated patient scheduling, check-in, check-out and payments for billing. Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Updated patient information and insurance details for accurate electronic medical records. Demonstrated excellent multitasking abilities while simultaneously handling various administrative tasks such as answering phones, greeting patients, and data entry.
- Assisted in training new staff members on office procedures, ens uring consistent quality of services provided. Handled sensitive patient information with utmost discretion, adhering to HIPAA guidelines at all times.Maintained a clean, organized reception area for a welcoming environment for patients and visitors.
- Provided exceptional customer service, addressing patient concerns promptly and professionally. Collaborated closely with medical staff to coordinate patient care plans and support overall clinic operations. Scheduled patient appointments and placed reminder calls to deliver exceptional customer experience. Carried out front office duties utilizing data entry skills in framework of medical database.
- Coordinated referral processes for specialist consultations or diagnostic tests requested by physicians. Reduced wait times by effectively managing walk-in appointments alongside scheduled visits. Assisted with billing procedures to ensure accurate invoicing and prompt payment from patients and insurance companies. Contributed to positive patient experiences by consistently providing friendly interactions and helpful assistance during their visits.
- Improved patient satisfaction by efficiently managing appointment scheduling and handling phone inquiries. Enabled effective communication between healthcare providers through accurate transcription of physician notes into electronic health record systems. Assisted with the implementation of new patient registration procedures, streamlining the intake process for both patients and staff.
- Ensured compliance with OSHA regulations by implementing safety protocols throughout the facility''s daily operations. Enhanced patient emergency evacuation of Centre Used Best Practice to schedule appointments for doctor visits and procedures. Adhered to strict HIPAA guidelines to protect patient privacy.
- Registered patients and completed associated paperwork for accurate records. Reconciled daily payments received and prepared deposits for smooth office finances. Registered and verified patient records before triage with most up-to-date information. Processed insurance claims, Medicare, Veteran Affairs and Workcover's patient invoices and Medicare batching. Answered phone calls and messages for Physiotherapists, Nurses-physician medical facility, scheduling appointments, and handling patient inquiries.
- Supported office staff and operational requirements with administrative tasks. Assisted with medical coding and billing tasks. Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Received, recorded and filed medical payments by check, cash, and credit card. Maintained a clean reception area conducive to a professional atmosphere while adhering to safety guidelines during the COVID-19 pandemic. Increased accuracy of billing processes by carefully reviewing invoices and verifying insurance coverage before submission.
- Enhanced team collaboration by maintaining open lines of communication and supporting staff needs.
- Streamlined patient intake process to improve office efficiency and patient satisfaction. Assisted medical staff during examinations to enhance patient comfort and safety.
Foster Parent
Dept of Communities, Child Safety & Disability Services
02.1988 - 07.2021
- Caring for foster children on a regular basis. Maintained open communication with caseworkers and support teams to ensure that the needs of each child were being met effectively. Managed daily routines and schedules, fostering consistency and stability in the lives of foster children.
- Participated in ongoing training opportunities to stay current on best practices in foster care provision. Cared for medically fragile children in need of extensive support. Maintained accurate records of foster children''s progress, including medical appointments, medications, school achievements, and behavioural issues. Established clear boundaries within the home environment that promoted respect for themselves and others.
- Reduced problem behaviours with positive reinforcement and supportive techniques. Collaborated with caseworkers and support teams to ensure proper care for each individual child in the foster system.
Medical Receptionist- Call Operater-MIA
I-MED Radiology Newstead House
06.2015 - 05.2019
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Appointment scheduling & management across Brisbane clinics. Worked with patients to understand requirements and provide exceptional patient care with empathy and understanding and able to prioritise urgent triage needed.
- Liaised with referring specialist and GP's. Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanour. Managed multi-line phone system and pleasantly greeted patients. Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner, assisting with outside physician referral bookings.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services. Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives. Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Transcribed phone messages and relayed to appropriate personnel. Streamlined appointment scheduling for improved patient flow and reduced wait times. Supported office staff and operational requirements with administrative tasks.
- Optimized appointment scheduling to maximize doctor availability, speciality in complex procedures. Maintained strict confidentiality of patient records in compliance with HIPAA regulations. Increased patient satisfaction by answering inquiries with empathy and professionalism.
- Supported patient care by scheduling appointments to accommodate urgent health needs. Streamlined billing processes, ensuring accurate and timely invoicing.
- Enhanced patient understanding by providing clear explanations of treatment procedures. Facilitated effective communication between patients, to ensure seamless coordination of care.
- Improved patient follow-up, reducing missed appointments through effective reminder calls. Answered phone calls and messages for Physiotherapists, skin specialist, nurses, medical facility, scheduling appointments, and handling patient inquiries, with many complexities. Assisted with medical coding and billing tasks.
- Greeted visitors and initiated triage processes for clients to streamline patient flow. Enhanced patient care in Emergency evacuation procedures.
Medical Receptionist (clerical in charge)
QDI X-Ray
02.1994 - 04.2015
- Maintained current and accurate medical records for patients. Completed skilled administrative work to support all office staff and operational requirements.
- Organized paperwork such as charts and reports for office and patient needs. Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
- Managed master calendar and scheduled appointments for specialist and GP providers based on optimal patient loads and clinician availability. Promptly answered multi-line phone system and greeted callers enthusiastically.
- Adhered to strict WPH&S guidelines at all times to protect patient privacy. Scheduled, rescheduled and managed cancelled appointments for patients.
- Managed office logistics by scheduling patient appointments, maintaining patient files, data entry and collecting payments. Collaborated with assistants and Radiologist doctors to prepare and set up rooms with adequate supplies and equipment.
- Answered phone calls from-referring physicians-scheduling appointments and handling patient inquiries. Successfully scheduled patient appointments and placed reminder calls to ensure exceptional customer experience. Supported providers in outpatient medical office through coordinating all administrative operation. Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanour.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families. Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner. nCoordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed. Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
- Reduced no-shows by implementing appointment reminder system through phone calls or text messages. Facilitated effective communication between patients, medical staff, and insurance companies to ensure seamless coordination of care. Streamlined office communication by effectively coordinating between doctors and nurses.
- Reduced administrative errors by consistently verifying insurance information.
- Streamlined billing processes, ensuring accurate and timely invoicing. Improved workflow efficiency, organizing back-office supplies and equipment.
- Enhanced team collaboration by organizing regular staff meetings to address office needs. Facilitated smooth check-in process, ensuring all necessary paperwork was completed promptly. Optimized appointment scheduling to maximize doctor availability. Maintained confidentiality and privacy of patient information, adhering to HIPAA regulations.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling. Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts. Received and routed laboratory results to correct clinical staff members.
Radiographer Assistant
Wrest Services - Inverell
01.1986 - 01.1993
- Managed all preparation procedures for each radiology examination.
- Prepared injections for patients.
- Arrange for all sterilised equipment to be prepared for procedures.
- Managed appointments for patients. Managed office duties such as stock ordering, banking, filing and booking management.
- Enhanced patient comfort by providing clear explanations of radiographic procedures and answering questions. Played an essential role in the radiology department, assisting with various administrative tasks and contributing to overall efficiency. Upheld strict confidentiality standards, safeguarding sensitive patient information according to HIPAA regulations. Assisted in maintaining a clean and organized work environment, ensuring efficient workflow and high-quality imaging results.
- Consistently followed infection control protocols to maintain a sanitary work environment for both patients and staff members alike. Demonstrated adaptability by assisting with various types of diagnostic imaging procedures, including X-rays, CT scans, and MRIs. Stayed current on industry best practices through ongoing professional development opportunities, enhancing overall performance as a Radiographer Assistant.
- Collaborated with the radiographer to position patients correctly for optimal image quality and minimal radiation exposure. Facilitated effective communication between patients, radiographers, and other healthcare professionals for seamless care coordination. Improved patient satisfaction by addressing concerns and offering support throughout the radiography process. Contributed to a safe working environment by monitoring radiation levels and adhering to safety protocols at all times.
- Aided in reducing patient wait times by promptly transporting them from waiting areas to examination rooms when necessary. Promoted a positive work atmosphere by collaborating effectively with colleagues and demonstrating excellent interpersonal skills.
- Participated in team meetings and case reviews, offering valuable insights based on experience as a Radiographer Assistant. Performed routine equipment maintenance tasks to ensure optimal functionality and minimize downtime during examinations.
- Ensured timely completion of imaging studies by efficiently preparing examination rooms and equipment. Expedited report turnaround time through efficient processing of digital images following their capture during each examination procedure.
- Reviewed physicians' orders to determine medical imaging needs and operated radiologic equipment to capture, develop, and produce diagnostic images. Facilitated positive care experience for patients by establishing rapport and applying interpersonal skills to reduce anxiety and promote cooperation. Performed radiographic imaging procedures according to established protocols.
- Evaluated images for technical quality and accuracy. Prepared and positioned patients for imaging procedures. Explained imaging procedures to patients, offering comfort and assistance. Assisted radiologist in performing special imaging procedures. Followed radiation safety measures and used protection devices to prevent harm to patients or staff. Welcomed patients and tried to make procedures as pleasant as possible through discretion and personal support.
- Upheld high level of service to patients by assisting in different ways, displaying professionalism, and responding appropriately to questions and concerns. Participated in continuing education programs related to radiology. Complied with HIPAA and company regulations to maintain confidentiality regarding patient health data and medical records. Sanitized scanning machines after each patient to prevent spread of germs and illnesses.
- Prepared and mixed contrast agents for enhanced imaging. Communicated test results to physicians and other healthcare professionals. Demonstrated excellent multitasking abilities while simultaneously handling various administrative tasks such as answering phones, greeting patients, and data entry.
Education
High School Certification -
Holy Trinity Catholic School
01.1986
Skills
- Compassionate communication
- Experienced with various computer programs
- Skilled in task organization
- Proficient problem-solving
- Knowledge of HIPAA regulations
- Detail-oriented approach
- Front desk operations in healthcare
- Accurate data management
- Knowledgeable in medical terminology usage
- Empathetic communication
- Office administration support
- Accurate patient documentation
- Clear and concise communication abilities
- Appointment coordination
- Effective scheduling practices
- Proficient schedule organization
- File system oversight
- Supportive patient interaction
- Team leadership strategy
- Efficient appointment scheduling
- Proficient in patient procedures
- Streamlined patient registration
- Health information administration
- Healthcare support for patients
- Effective patient record coordination
- Coordinating patient referrals
- Willingness to work varied shifts
- Effective time management
- Effective payment retrieval
- Proficient in schedule management
- Emergency management procedures
- Proficient in clinical equipment
- Prompt follow-up communication
- Proficient in medical coding
- Medical documentation standards
- Skilled in building client relationships
- Knowledge of privacy compliance standards
- Proficient in collaborative teamwork
- Professional telephone etiquette
- Consistent task performance
- Proficient in medical terminology
- Adept at administrative support tasks
- Adept at organizing schedules
- Experienced in streamlining patient care procedures
- Optimizes scheduling processes to enhance patient satisfaction
Accomplishments
- Supervised team of 7 staff members.
- Recognized for outstanding dedication to patient care.
- Recognized for going above and beyond the call of duty.
- Successfully transitioned facility to use of Best Practice, Promedicus, Iris, Shexie,
Languages
English
Interests
Homelessness Outreach Getting involved in local advocacy groups to promote positive change in the community Offering time and support to shelters for the homeless, women, and animals Volunteer Work CCA Participating in fundraising events to support local charities, schools, or community projects Volunteer Work St Vincent DePaul Society Fundraising Events Mater Childrens Fundraising,
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Work Preference
Work Type
Full TimePart TimeLocation Preference
RemoteOn-SiteHybridSoftware
Best 33333321hgfdsa3'-1HGFDSA,0nbcvcxzz=
Timeline
Medical Office Assistant
Our Medical Home
06.2021 - 04.2024
Medical Receptionist- Call Operater-MIA
I-MED Radiology Newstead House
06.2015 - 05.2019
Medical Receptionist (clerical in charge)
QDI X-Ray
02.1994 - 04.2015
Foster Parent
Dept of Communities, Child Safety & Disability Services
02.1988 - 07.2021
Radiographer Assistant
Wrest Services - Inverell
01.1986 - 01.1993
High School Certification -
Holy Trinity Catholic School
Similar Profiles
Chantale MooreChantale Moore
Billing Specialist at Valora Medical Group (acquired Your Medical Home)Billing Specialist at Valora Medical Group (acquired Your Medical Home)
MAYBEL REALMAYBEL REAL
Registered General Nurse at Royal Home Medical Home and Health Care CenterRegistered General Nurse at Royal Home Medical Home and Health Care Center
Parul ChopraParul Chopra
Dentist at Our Medical Home Medical Centre PenrithDentist at Our Medical Home Medical Centre Penrith
Sanghyun KangSanghyun Kang
Operator- Labour at Dash GroupOperator- Labour at Dash Group
Shazia KhanShazia Khan
Voice Picker RF scanner at SPLOSH AUSTRALIAVoice Picker RF scanner at SPLOSH AUSTRALIA