Terrie Cameron

• Specialty is focused on delivering superior administrative support to all our clinicians, and specialists and rapport building with a welcoming and friendly environment
• Maintaining a well ,organised, clean, efficient and confidential workspace
• Welcoming and greeting patients, their families, and visitors in a prompt, courteous, welcoming, and helpful manner, both in person and on the telephone
• Welcome and co-ordinate 200+ patients and visitors per shift with understanding and compassion, register and assist with app booking and registration
• Maintain practice safety, execute patient evacuation
• Ensure clinic cleanliness by removing debris and rubbish
• Managing files and patient information to ensure patient confidentiality is maintained at all times
• Undertaking scanning, faxing, importing, and photocopying tasks and attaching records to patient files.
• Answered phone lines, screened and relayed accurate messages to the appropriate person, and communicate with patients and visitors a day as they entered the office in reference to the daily schedule, and obtained additional patient information as required, handle correspondence between patients, office staff, General practitioners, specialists and treatment room
• Acquired necessary records and documents for patient charts by communicating via telephone, facsimile, or in person with other office locations
• Work independently evenings, weekends to manage 200+ patients, per 5 hour shift, ensuring all needs are met and relationships are maintained
• Schedule appointments and follow-ups with specialists within the clinic
• Collecting, organising, and redistributing any incoming communications (phone, fax, mail, email) promptly and to the appropriate staff member
• Invoicing private patients, Medicare and DVA, Workcover
• Flexible, availability at short notice and available to work day, evening shifts, and weekends
• Creative problem solving de-escalation techniques
• Working with Best Practice and Auto Med, Transferring billing and adding patient appointments, priortising treatment room patients and adding patients for dressings. Liaising with nurses in emergency (categories) Chest pain, open wounds, lacerations, allergic reactions
• Ensured office area and patient waiting rooms were clean, organised, and free from hazards
• Welcomed and cordially directed 200+ patients and visitors per 5 hour shift to update intake forms, medical records request forms, and alerted nurses and specialists, therapists to appointment arrivals.
• Managed all patient billing and processing of fees, communicating closely with patients to ensure they understood payment procedures and responsibilities
• Answered telephone in a polite and professional manner
• Directed patient to appropriate Emergency facilities if clinic is at full capacity.
• Directed patients to Radiology Clinics, assisted patients to clarify examination,book appointments if needed for radiology prior to patients leaving clinic
• Sharp eye for detail for patients presenting which may be a danger to patients in waiting room
• Surveying security surveillancecameras for patients and staff safety
• Executed Evacuation procedures due to staff,patient safety
• Observing waiting room patients, patient /sdeteriorating illness, not noted on presentation arrival.
• Scheduled patient appointments, verifying accuracy of appointment times with providers.
• Answered incoming calls, responding to inquiries from patients and other medical offices.
• Prepared charts for new patients, ensuring all necessary forms were completed correctly.
• Assisted with filing of medical records and documents, maintaining accurate electronic files.
• Processed referrals for specialist care when requested by physicians or patients.
• Checked patients in and out for appointments and collected co-payments.
• Called patients to confirm scheduled appointments and obtain additional details.
• Delivered high-quality administrative and customer service to sustain patient and work flows.
• Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
• Took messages from patients and promptly relayed to appropriate staff.
• Photocopied documents with patient details, verified patient coverage for upcoming procedures or appointments.
• Scheduled appointments, optimizing patient satisfaction, provider time and treatment room utilization.
• Greeted each patient pleasantly with a caring and professional manner.
• Applied knowledge of medical terminology for processes to support office administration productivity.
• Informed patients of financial responsibilities prior to rendering services.
• Compiled physical and digital documents, charts and reports.
• Adhered to requirements to safeguard patient confidentiality.
• Answered telephones and directed calls to appropriate medical specialists
• Scheduled and confirmed patient appointments and consultations.
• Managed front office customer service unsupervised, appointment management, billing and administration tasks to streamline workflow of 200+ patients per 5 hr shift unsupervised,managed clinic during evening shifts to Doctors /patient ratio. Maintaining communication with patients at all times,updating patients regularly
• Transmitted medical records and other correspondence by mail, e-mail, or fax.
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NSW