Terrie Fascianelli
Summary
- Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills.
- Proficient in using independent decision-making skills and sound judgment to positively impact company success.
- Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
- Willingness to take on added responsibilities to meet team goals.
- Hardworking and passionate job seeker with strong organizational skills eager to secure position.
- Ready to help team achieve company goals.
- Knowledgeable Administrative Manager uses operational experience to inform strategic guidance.
- Coordinates ideal organizational outcomes by analyzing existing processes and developing tangible system improvements.
- Driven problem solver handles multiple tasks and projects simultaneously.
- Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments.
- Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen.
- Works effectively with cross-functional teams in ensuring operational and service excellence.
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
- Willingness to take on added responsibilities to meet team goals.
- Detail-oriented team player with strong organizational skills.
- Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
34
34
years of professional experience
Work History
Company Director
TJF Plastering Pty Ltd
09.2017 - Current
- Mastered knowledge of client business on behalf of cross-functional teams.
- Monitor and coordinate workflows to optimize resources.
- Form strategic partnerships and connected with potential clients to drive business development.
- Oversee operations and provided corrective feedback to achieve daily and long-term goals.
- Monitor expenditures to mitigate risk of overages.
- Monitor office workflow and administrative processes to keep operations running smoothly.
- Track employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Manage purchasing, sales, marketing and customer account operations efficiently.
- Maintain computer and physical filing systems.
- Update reports, manage accounts, and generate reports for company database.
- All payroll procedures and reports on weekly,monthly and yearly requirements.
Store Administration Assistant
Woolworths Group
04.2018 - 04.2021
- Answered multi-line phone system, routing calls and delivering messages to staff.
- Prepared weekly employee work schedules to meet operational needs.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Managed accounts payable and receivable to gain better sense of overall financial stability and liquidity.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Assisted development and implementation of new administrative procedures.
- Processed customer orders accurately and within agreed timeframes to meet service standards.
- Managed department budgets and generated financial reports for management review.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Executed record filing system to improve document organization and management.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Recorded expenses and maintained accounting records.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with returns, refunds and resolving transaction issues.
- Handled cash with high accuracy and took care to check bills for fraud.
- Learned duties for various positions and provided backup at key times.
- Worked with floor team and managers to meet wide range of customer needs.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Set up new sales displays each week with fresh merchandise.
- Monitored self-checkout systems and provided help in resolving complex problems.
- Verified timekeeping records and handled any discrepancies with employees.
- Processed new hire paperwork and documents.
- Maintained payroll information by calculating, collecting, and entering data.
- Updated employee files with new details such as changes in address or salary levels.
- Issued paychecks on designated pay dates to avoid employee dissatisfaction.
- Responded to employee inquiries to clarify payroll issues regarding wages, deductions and taxes.
- Maintained employee privacy, confidence and protected payroll operations by keeping all information confidential.
- Reconciled payroll records routinely to verify accuracy.
- Completed payroll accurately and timely to meet employee expectations.
- Audited timesheets and payroll records for accuracy.
- Calculated wages, deductions and bonuses in accordance with company policies.
- Tracked employee vacation, sick and personal time.
- Reconciled payroll discrepancies and responded to inquiries from employees.
- Generated reports to track employee time and attendance.
Payroll / OH&S Officer
Guideline Pty Ltd
02.2010 - 04.2017
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
- Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
- Applied knowledge of regulations, employment law, and tax code to keep operations in compliance with applicable standards.
- Produced payroll activities documentation and reports to meet corporate guidelines and promote transparency.
- Offered payroll-related subject matter expertise to management and employees to resolve payroll discrepancies.
- Reconciled health care benefits, tax contributions, and retirement accounts to facilitate large-scale account reconciliations.
- Investigated payroll variances and employee claims to resolve discrepancies and balance financial records.
- Managed payroll data entry and processing for 100 employees to comply with predetermined company guidelines.
- Reviewed time records for 100 employees to verify accuracy of information.
- Prepared accounts for scheduled audits and assisted with audit process to facilitate faster completion of tasks.
- Calculated wages, deductions and bonuses in accordance with company policies.
- Performed data entry tasks and maintained accurate records of employee payroll information.
- Completed payroll accurately and timely to meet employee expectations.
- Tracked employee vacation, sick and personal time.
- Audited timesheets and payroll records for accuracy.
- Maintained confidentiality of employee records and payroll information.
- Maintained employee confidence and protected payroll operations by keeping information confidential.
- Developed and implemented payroll procedures to streamline workflow.
- Generated reports to track employee time and attendance.
- Responded to employee questions and requests for information in timely and knowledgeable fashion.
- Updated employee files with new details such as changes in address or salary levels.
- Assisted with recruitment and onboarding of new employees.
- Prepared and submitted payroll taxes and reports to regulatory agencies.
- Reviewed personnel records to determine names, rates of pay, occupations of new hires and changes in wage rates.
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
- Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
- Kept accurate records and prepared clear, concise reports on environmental health and safety inspections.
- Inspected and corrected unsanitary conditions and followed up to verify continued compliance.
- Monitored workplace activities to determine compliance with safety regulations and standards.
- Investigated incidents, determining root causes and implementing corrective actions.
- Developed and implemented safety policies and procedures to promote workplace safety.
- Provided new-employee health and safety orientations and developed materials for presentations.
- Identified accident causes and optimal prevention strategies by conducting thorough investigations and analyses.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Proved successful working within tight deadlines and a fast-paced environment.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Worked flexible hours across night, weekend and holiday shifts.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Administration Officer /Receptionist Clerk
Hot Shots Photography
01.2007 - 01.2009
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Handled cash transactions and maintained sales and payments records accurately.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Set up lighting, prepared sweeps and organized area for photography sessions.
- Supported photography and video shoots by helping with equipment setup.
- Managed schedule by assessing daily assignments and coordinating duties.
- Organized studio by putting away equipment and filing paperwork.
- Collected upcoming photoshoot information for records management.
- Digitally edited photos to enhance appearance.
- Offered image proofs to help clients choose best photos from shoot.
- Displayed portfolio to show off best work to potential clients and promote skills and value.
Administration Officer
Just Rite Pty Ltd
02.2006 - 04.2007
- Aided colleagues, managers, and customers through regular communication and assistance.
- Managed team petty cash, purchase orders and account transactions.
- Created, prepared, and delivered reports to various departments.
- Processed purchase orders, service contracts and financial reports.
- Contributed to team goal-achievement by collaborating with staff to develop customer service improvement initiatives.
- Drafted and distributed invoices for outstanding payments.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Managed daily payment processing and drafted related financial documents.
- All weekly, monthly and yearly payroll requirements.
Administration / Functions Manager
Burns Club Of Canberra Pty Ltd
02.2001 - 08.2005
- Performed and oversaw all administration within the business.
- In charge of all functions within the business.
- Collaborated with leaders from other departments to achieve consistent processes and maximize efficiency of resources.
- Learned and applied preferred systems for scheduling, purchasing and problem-solving.
- Reduced employee turnover through employee development and other retention measures.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Updated reports, managed accounts, and generated reports for company database.
- Supervised staff and delegated tasks to maintain positive, productive administrative operations.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Delivered performance reviews, recommending additional training or advancements.
- Interviewed, recruited and onboarded new staff for high-performing administration teams.
- Managed administrative logistics of events planning, event booking, and event promotions.
- Hired and cross-trained staff members for various event-specific functions and assessed employees' understanding of associated processes and procedures.
- Coordinated florists, photographers, and musicians for events.
- Interviewed clients to understand event scopes of work and establish budgets.
- Selected and ordered refreshments, decor and event materials.
- Attended bridal industry events to promote services and build relationships with prospective vendors.
- Liaised with clients to determine exact event requirements.
- Generated ideas to enhance and expand current event offerings.
- Oversaw preparation and management of event budgets to deliver at or below projected costs.
- Coordinated with kitchen or catering staff on delivery, timing and service style of food.
Administration Manager
Belconnen Soccer Club Pty Ltd
02.1997 - 02.2001
- Managed all administration and payroll procedures, reports and legal requirements.
- Organised and implemented opening of new second club.
Administration Manager
Hellenic Club Of Canberra Pty Ltd
01.1994 - 01.1997
- Managed all administration, payroll and membership requirements within the business.
Casino Croupier
Casino Canberra Pty Ltd
09.1992 - 01.1994
- Proficient in all casino gaming tables.
- High experience in casino money change cage.
- High experience with end of trade procedures.
Dental Assistant
Dr Knight Dentistry
01.1990 - 09.1992
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Sterilized rooms and prepped equipment and instruments for daily procedures.
Education
High School Diploma -
Hawker College
Hawker, ACT11.1989
Skills
- Process Improvement Initiatives
- Crisis Management
- Financial Reporting
- Issue Resolution
- People Management
- Rules and Regulations
- Budget Management
- Accounts Payable and Accounts Receivable
- Company Policy Compliance
- Financial Management
- Company Standards
- Verbal and Written Communication
- Organizational Development
- Innovation and Creativity
- Task Delegation
- Strategic Planning
- Data Communications
- Fundraising Events
- Operational Procedures
- Hiring and Retention
- Closing Procedures
- Workflow Processes
- Regulatory and Legal Compliance
- Operational Standards
- Operational Efficiency
- Document Organization
- Recruiting and Hiring
- Customer Experience
- Administrative Support
- Board Reporting
- Desktops, Laptops and Mobile Devices
Timeline
Store Administration Assistant
Woolworths Group
04.2018 - 04.2021
Company Director
TJF Plastering Pty Ltd
09.2017 - Current
Payroll / OH&S Officer
Guideline Pty Ltd
02.2010 - 04.2017
Administration Officer /Receptionist Clerk
Hot Shots Photography
01.2007 - 01.2009
Administration Officer
Just Rite Pty Ltd
02.2006 - 04.2007
Administration / Functions Manager
Burns Club Of Canberra Pty Ltd
02.2001 - 08.2005
Administration Manager
Belconnen Soccer Club Pty Ltd
02.1997 - 02.2001
Administration Manager
Hellenic Club Of Canberra Pty Ltd
01.1994 - 01.1997
Casino Croupier
Casino Canberra Pty Ltd
09.1992 - 01.1994
Dental Assistant
Dr Knight Dentistry
01.1990 - 09.1992
High School Diploma -
Hawker College
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