Terri Lea Clee
Bendigo
Summary
Dependable Patient Experience Specialist serving diverse needs of patients through active communication and responsive engagement with Healthcare Services
Maintains highest standards of ethics, professionalism and regulatory compliance to ease common stressors and de-escalate potential conflicts
Organised and dependable candidate successful at managing multiple priorities with a positive attitude
Overview
13
13
years of professional experience
Work History
Patient Experience Specialist
MONTU
02.2023 - 12.2024
- Frontline support for patients, handling both inbound and outbound communications via phone and ticketing systems
- Communicating with patients to establish their needs in order to provide effective and efficient support and advice
- Customer issue and complaints resolution, including escalation where required
- Maintaining accurate patient information within interconnected database systems
- Coordination between internal clinical and operational teams, external pharmacies, clinics, supervisors and other key stake holders
- Undertaking administrative duties both clinical and operational in nature
Customer Solutions Specialist
Medibank - Docklands
03.2021 - 02.2023
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Trained new personnel regarding company operations, policies and services.
- Responded proactively and positively to rapid change.
- Delivered prompt service to prioritize customer needs.
- Met customer call guidelines for service levels, handle time and productivity
Commercial Cleaner
Bendigo Health
08.2017 - 11.2020
- Cleaned building floors by sweeping, mopping, and scrubbing floors.
- Disinfected restrooms, kitchens and other common areas to remove bacteria and maintain hygiene standards.
- Handled equipment, chemicals, and materials properly and with caution.
- Maintained clean, neat, and professional entrances.
- Maintained clean environments across various industries including offices and medical facilities
- Improved organizational efficiency by maintaining inventory of cleaning supplies and equipment, ensuring availability when needed.
Commercial Cleaning Supervisor
Australian Catholic University
10.2014 - 07.2017
- Trained and supervised staff members for optimal performance in daily cleaning tasks, resulting in increased efficiency.
- Improved overall cleanliness and sanitation standards by implementing effective cleaning procedures and protocols.
- Trained staff on expected standards and quality of general cleaning, health and safety requirements and equipment operation.
- Developed customized cleaning schedules tailored to client needs, ensuring timely completion and customer satisfaction.
- Maintained adequate supplies of cleaning materials and equipment and placed orders to conserve stock levels.
- Streamlined communication between team members and management, fostering a positive work environment conducive to productivity.
- Consistently exceeded client expectations by delivering exceptional service and maintaining a strong attention to detail.
Housekeeper
Crown Melbourne
08.2013 - 10.2014
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
Kitchen Hand
Vanilla Seed Cafe
03.2012 - 06.2013
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Supported chefs in food preparation tasks such as chopping ingredients, peeling vegetables, and marinating meats.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Labeled and stored all food items correctly and checked expiration dates routinely.
- Chopped vegetables, cut up fruit, and prepared sauces when kitchen staff was busy.
- Assisted with meal presentation, garnishing dishes, and arranging serving platters to create an appealing visual display.
- Contributed to a positive team atmosphere through effective communication with colleagues and supervisors.
Education
Diploma - Diploma of Nursing 2025
Bendigo TAFE
Bendigo, VICAutism MOOC
Swinburne University of Technology
2023
Autism Essentials
Reframing Autism
2023
High School Diploma -
Kangaroo Flat Secondary College
2011
Skills
- Ability to work effectively within a team environment and as an individual
- Excellent communication skills
- Attentive to detail and ability to demonstrate a high level of time management skills
- Ability to maintain an OH&S environment
- Strong Work Ethics with ability to help others
- Easily able to learn new task
- Able to apply initiative to assist the team regardless of reward and recognition
- Reliable, committed and honest individual
Timeline
Patient Experience Specialist
MONTU
02.2023 - 12.2024
Customer Solutions Specialist
Medibank - Docklands
03.2021 - 02.2023
Commercial Cleaner
Bendigo Health
08.2017 - 11.2020
Commercial Cleaning Supervisor
Australian Catholic University
10.2014 - 07.2017
Housekeeper
Crown Melbourne
08.2013 - 10.2014
Kitchen Hand
Vanilla Seed Cafe
03.2012 - 06.2013
Autism Essentials
Reframing Autism
High School Diploma -
Kangaroo Flat Secondary College
Diploma - Diploma of Nursing 2025
Bendigo TAFE
Autism MOOC
Swinburne University of Technology
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