Terrill Forrest
Saint Ives
Summary
Adept at fostering robust client relationships, I significantly enhanced client satisfaction at St John Ambulance Australia (NSW) through effective account management and exceptional customer service. My expertise in CRM software and a talent for team collaboration contributed to a notable client retention rate, underscoring my ability to drive data-informed decisions and resolve issues efficiently.
Skilled account management professional with proven track record in fostering client relationships, driving revenue growth, and managing complex accounts. Known for strong focus on team collaboration, adaptability, and delivering results. Expertise includes strategic planning, client communication, and problem-solving. Highly reliable and flexible in meeting changing business needs.
Overview
8
8
years of professional experience
Work History
Account Manager
St John Ambulance Australia (NSW)
01.2017 - 02.2025
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Provided comprehensive reporting on account performance, enabling clients to make data-driven decisions about future investments.
- Achieved recognition for outstanding client service, contributing to team's reputation for excellence.
- Leveraged CRM tools to maintain accurate records of client interactions and transactions.
- Streamlined internal processes for better efficiency in account management tasks.
- Assisted in the development of training materials for new hires, ensuring smooth onboarding process.
Education
Bachelor of Science - Rehabilitation Counselling
The University of Sydney
Lidcombe12-2002
Skills
- Account management
- Customer service
- Teamwork and collaboration
- Client relations
- Client relationship management
- Relationship building and management
- Account oversight
- Issue resolution
- Networking skills
- Team Training
- Documentation and reporting
- Customer relationship management (CRM)
- Sales reporting
- Account servicing
- CRM software
- New account creation
- Cross-functional collaboration
- Territory management
- Account servicing skills
- CRM proficiency
- Order management
- Overcoming objections
- Staff management
- Brand management
- Employee mentoring
- Converting leads
- Administrative oversight
- Order processing
- Compliance requirements
- Database management
- Product training
- Coordinating documents
Timeline
Account Manager
St John Ambulance Australia (NSW)
01.2017 - 02.2025
Bachelor of Science - Rehabilitation Counselling
The University of Sydney
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