Terry Burton-Curley

Provide leadership and motivation to team leaders and team members to increase productivity and efficiency within the store.

Mentor team leaders on store policies and procedures while providing guidance and support in their roles.

Oversee day-to-day store operations to foster efficient and profitable operations.

Ensure store maintains a high safety standard for our team and customers.

Manage team member injuries and claims.

Solve problems and resolve conflicts for team members and customers.

Conduct regular performance reviews with team leaders to ensure job expectations are met or exceeded.

Evaluate customer feedback and complaints to locate weaknesses and improve service.

Handle customer complaints professionally and resolve issues promptly.

Interview and hire prospective team members according to business needs.

Manage inventory levels by ordering stock as needed, tracking sales trends, and adjusting orders accordingly.

Implement loss prevention strategies, alleviating shrink.

Facilitating team and customer engagement training across multiple stores.

I am Currently running a store that does 34 million dollars in sales annually with a Home Delivery component, one of four in Queensland

Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.

Responded quickly to meet customer needs and resolve problems.

Committed to delivering excellent customer service while working in a fast-paced environment.

Focused on learning new skills and staying updated with industry changes.

Participated in ongoing training to enhance own job skills and knowledge.

Met deadlines while maintaining high-quality deliverables.

Between November 2016 until February 2017 I was appointed Acting Store Manager over the Christmas period to care take a store that does 42 million dollars sales annually

Inspired team members to reach their highest potential by providing coaching and mentoring support.

Demonstrated ability to motivate, lead and mentor team members.

Excelled in creating a positive work environment that promoted collaboration and innovation.

Monitored and provided feedback to the team on job performance, disciplinary issues and team objectives.

Delegated tasks to team members.

Trained new employees on company policies, procedures and work ethics.

In November 2014 I was appointed to Hardgoods Leader at a store with several cultural and operational challenges and worked with the wider leadership team to turn results around.

In September 2015 I was appointed Hardgoods Leader to open a new store in South Sydney

This role was similar to Hardgoods Leader role, in the operations of the business and was restructured from multiple Department Business Manager roles to three roles with Hardgoods Leader being one.

Led and developed four Department Night Managers who led 20-30 fill team members under them a night.

Maintained business safety standards throughout the fill process.

Ensured the stock delivered was filled to the floor, store was ready for trade in the morning.

Strategically made decisions on changing displays around the store based on the stock that was delivered.

Ensured the security of the store from cease of trade until locking of the store after fill process complete.

Supported Night Business Manager on filling duties in the store

Led a team of 5-10 fill team members a night on performing filling duties.

Executed tasks given by the Department Business Manager and Night Business Manager.

Stepped up to cover the Night Business Manager in their absence.

Supported Night Department and Business Manager is filling the store after trade.

Changed displays as required.

Ensured areas were clean and tidy after the fill process.