Years of professional experience
Terry Chuang
Brisbane,QLD
Summary
Results-driven Technical Program Manager, bringing forth over 7 years of experience leading and delivering global-scale programs in a fast-paced SaaS industry. Proven track record of driving cross-functional teams globally, skilled in tailored PRINCE2 and Agile project governance, stakeholder and change management, as well as creative problem-solving to navigate challenges and risks across the software development lifecycle and deliver optimal outcomes.
Overview
17
17
7
7
Years of program/project management experience
3
3
Certifications
Skills
- Concurrent Project Management
- Agile & Waterfall Methodologies
- Budget Management & Cost-Benefit Analysis
- Business Development & Proposal Writing
- Project Planning & Scheduling
- Risk & Change Management
- Resource & Asset Management
- Project Management Tools - JIRA, Kanban, Microsoft Project, mondaycom, Trello, ServiceNow ITSM
- Leadership & Performance Management
- Reporting - Senior Leadership & Partners
- Collaboration - Microsoft 365, Google Workspace
- BPMN Tools: Visio, Miro, Wrike
- HR/Finance Tools - Workday, Oracle iProcurement, SalesForce
- Repositories - GitHub, GitLab
- Communications - Slack, Zoom, BluJeans, Discord
Work History
Senior Technical Program Manager, Localization
Red Hat, Inc.
Brisbane, Customer Experience & Engagement
06.2020 - 06.2023
- Led project teams of up to 11 internal team members across Australia, China and Japan, as well as external vendor teams located in EMEA and APAC
- Engaged with customers, partners and constituent groups to create positive, trusting and professional relationships
- Defined legal and operational parameters
- Owned and managed end-to-end project release processes
- Achieved $1.3M in operational cost savings over a one-year period through the delivery of complex cloud migration projects, shifting the entire team onto a more efficient platform, with ongoing coaching and supporting
- Direct involvement in Red Hat's projected CY23 APAC business growth: Japan: 4% ($13M), China: 5.7% ($5.3M), Korea: 13.5% ($11M)
- Partnered with Southeast Asia country managers and partners to expand the company's localization footprint into ASEAN markets including Vietnam, Indonesia, Taiwan and Thailand
Technical Program Manager, Localization
Red Hat, Inc
Brisbane, Customer Experience & Operations
05.2016 - 06.2020
- Led project teams of up to 12 team members across Australia, China and Japan, as well as multiple external vendor teams located globally
- Managed procurement processes, partnering with external service providers to ensure deliverables are meeting quality and standards outlined in the contract
- Increased 300% productivity by integrating neural machine-learning engines into the workflow
- Reduced project operational time by 70% and outsourcing costs by 20% through working with third-party vendors to develop project templates, and integrating processes with distributed control systems
- Increased 65% of content; covering more than 90% of Japanese and Chinese product suites on the Red Hat customer portal
Acting Localization APAC Team Supervisor
Red Hat APAC
Brisbane, Globalization, Engineering
04.2015 - 05.2016
- Managed a team of 12 technical translators (Japan/China/Taiwan/Korea)
- Career development - Coached 60% of the team in attaining their Red Hat Certified System Administrator credential
- Clarify goals and expectations - Helped team members and stakeholders gain a clear understanding of program objectives and expected outcomes
- Providing Guidance and Support - Provided guidance on aligning individual and team goals with the overall program vision
- Performance management - Led a high-performing team that consistently exceeded goals and targets
- Team building - Collaborated with the APAC team members in finalizing promotion matrices to inspire individuals to strive for excellence, recognize achievements, and celebrate successes
- Change management - Successfully led and guided the team through organizational changes, implemented new processes and ensured a smooth transition while minimizing disruptions
- Conflict Resolution - Resolved conflicts within the team, acting as a mediator and facilitator. Fostered open communication, active listening, and finding mutually beneficial solutions
Senior Technical Translator, Team Lead
Red Hat APAC
Brisbane, Globalization, Engineering
11.2011 - 04.2015
- Successfully led multiple releases of UI and docs localization efforts for Red Hat's flagship product Red Hat Enterprise Linux, on time and within budget
- Led the Red Hat Satellite localization project and delivered UI, Docs and QA for 15 languages of each version on time for general availability
- Provided training and guidance to fellow translators participating in product quality assurances and helped in setting up test environments over the years
- Refined work processes and assisted team members in the usage of various tool-chains to resolve technical issues
- Promoted to Technical Translator II: DEC 2009~OCT 2011
- Technical Translator: MAR 2007~DEC 2009
Retail Sales Team Lead
Hutchison 3G
Brisbane
12.2004 - 06.2006
- Led a team of 7 team members and maintained quarterly sales quota
- Provided transparent and informative customer services
- Contact centre functions - sales POC/consultations
- Stock procurement and handling
- PoS system data-entry
- Maintained sales journal and contract documentation archive
- Liaised with existing customers; identified issues and provided solutions to meet customer needs and requirements
- Attended regular meetings and field training in goal setting, interpersonal negotiation skills and product training
Certification
- PRINCE2 Project Management Foundation Certified (both 5th and 6th Edition)
- Red Hat Certified Engineer
- Red Hat Certified System Administrator
Education
Masters of Business Management - Major in Marketing
University of Queensland
Brisbane, QLD08.2006
Bachelor of Information Technology - Major in Information Systems
University of Queensland
Brisbane, QLD11.2004
Languages
English
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual
Japanese
Limited Working
Other Key Program Management Functions
- Project Quality Assurance - Collaborate with QE teams located in China and India to conduct software quality assurance test runs
- Requirements Writing - Vendor service level agreements, contracts, vendor onboarding risk analysis
- Team Leadership and Coaching - Lead non-product and security-related projects, provide test environments for the team and relevant technical coaching
- Performance Monitoring - Project closure retrospective, benefit-cost/ROI analysis
- Presentations and Reports - Prepare and present in Quarterly Service Review presentations to regional stakeholders and key partners (Fujitsu, NEC, Hitachi, NTT, Mitsubishi)
- New Business Development - Prepare business proposals and partner with senior leadership to secure budget transfers and project mandates to run large-scale projects involving up to 6+ teams (Engineering, Product Management, Content Services, Localization, QE, Marketing)
- Creating Procedures - Constantly creating and improving procedures to collaborate more effectively with engineering and cross-discipline teams requiring our support
Reference
- Ruediger Landmann, Manager, Localization Services, Red Hat | TEL: 0407136652 | Email: rlandman@redhat.com
- Chetan Sharma, Director, Customer Experience & Engagement, Red Hat | TEL: 0499909505 | Email: csharma@redhat.com
- Yanis Guenane, Manager, Software Engineering, Red Hat France | TEL: +33695075475 | Email: yguenane@redhat.com