Terry Grace
Culburra Beach
Summary
Accomplished Operations Manager at Linx Stevedoring, adept in staff management and streamlining operations to enhance customer satisfaction and increase profit. Leveraged excellent communication and organizational skills to foster team accountability and efficient project delivery. Proven track record in improving performance outcomes and maintaining high ethical standards.
Overview
2023
2023
years of professional experience
Work History
Driver/Operator
Schumann’s Transport
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
Operations Manager
Linx Stevedoring
08.2008 - 11.2022
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Analyzed and reported on key performance metrics to senior management.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Facilitated smooth collaboration between departments through clear communication channels.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Developed and implemented strategies to maximize customer satisfaction.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Increased profit by streamlining operations.
Licensed Private Investigator
Self
01.2000 - 01.2010
- Performed background checks efficiently, enabling clients to make informed decisions about potential employees or business partners.
- Resolved complex cases involving corporate espionage by identifying key suspects and uncovering valuable intelligence.
- Collaborated with law enforcement agencies to share information, leading to successful case outcomes.
- Trained junior investigators on proper techniques, promoting consistent quality across all agency services.
- Conducted surveillance operations, resulting in the collection of crucial evidence for various cases.
- Conducted undercover operations skillfully, obtaining critical information without compromising personal safety or revealing identity.
- Developed strong professional relationships with clients, ensuring trust and confidence in the investigative process.
- Maintained strict confidentiality regarding sensitive client information and ongoing investigations, upholding ethical standards within the profession.
- Investigated insurance fraud cases successfully, saving companies significant financial losses from false claims payouts.
- Enhanced client satisfaction by conducting thorough investigations and providing comprehensive reports.
Customer Service Officer
Child Support Agency
01.1999 - 01.2000
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
Bank Branch Manager
Colonial State Bank
01.1988 - 01.1999
- Managed daily branch operations for optimal efficiency and performance, resulting in improved customer experiences.
- Led a team of banking professionals, providing regular coaching and development opportunities for career growth.
- Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
- Fostered strong relationships with clients by addressing their needs promptly and providing personalized financial solutions.
Education
School Certificate -
Shoalhaven High School
Nowra, NSWSkills
Excellent Customer Service Skills
Excellent Verbal & Written communication Skills
Excellent Time Management & Organisation Skills
Excellent Staff Management Skills
Ability to work unsupervised
Timeline
Operations Manager
Linx Stevedoring
08.2008 - 11.2022
Licensed Private Investigator
Self
01.2000 - 01.2010
Customer Service Officer
Child Support Agency
01.1999 - 01.2000
Bank Branch Manager
Colonial State Bank
01.1988 - 01.1999
Driver/Operator
Schumann’s Transport
School Certificate -
Shoalhaven High School
Similar Profiles
Michele HoganMichele Hogan
Non Emergency Medical Transport Driver/Driver Liaison at Soars Transport/Northern California TransportNon Emergency Medical Transport Driver/Driver Liaison at Soars Transport/Northern California Transport
Mohamed Anis BOUZIANEMohamed Anis BOUZIANE
HSE Specialist at Emirates transport – Federal government transport companyHSE Specialist at Emirates transport – Federal government transport company
James(Jim) RuudJames(Jim) Ruud
Driver Tractor/Trailer at Hollow River Transport/ Roper TransportDriver Tractor/Trailer at Hollow River Transport/ Roper Transport
Bryce HaywardBryce Hayward
Owner/Excavator Operator at Southern LandworxOwner/Excavator Operator at Southern Landworx
Paul MetcalfePaul Metcalfe
Business Owner at True Blue TilingBusiness Owner at True Blue Tiling