Summary
Work History
Education
Skills
Timeline
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Terry Hicks

Caboolture,QLD

Summary

Cleaner/Cleaning Contract Manager with a proven track record, specializing in commercial cleaning for private healthcare facilities.

Expert in optimizing operations and enhancing client satisfaction through effective problem-solving and meticulous attention to detail.

Esured high standards of cleanliness and safety across diverse environments.

Work History

Cleaning Manager

Contracted
  • Improved overall cleanliness by implementing efficient cleaning procedures and utilizing appropriate tools and equipment.
  • Trained staff on expected standards and quality of general cleaning, health and safety requirements and equipment operation.
  • Managed budgets effectively, tracking expenses and making necessary adjustments to maintain fiscal responsibility.
  • Negotiated favorable contracts with external service providers, ensuring high-quality services at competitive rates.
  • Promoted a safe working environment by enforcing proper use of personal protective equipment and adherence to safety guidelines.
  • Collaborated with other department managers to develop cohesive strategies for maintaining overall facility cleanliness.
  • Enhanced client satisfaction with thorough attention to detail in all cleaning tasks, ensuring spaces were well-maintained and presentable.
  • Streamlined operations by coordinating schedules, delegating tasks, and monitoring staff performance for optimal productivity.
  • Optimized inventory management with proactive ordering of supplies based on usage trends and budgetary constraints.
  • Provided exceptional customer service by addressing client concerns promptly and professionally, resolving issues as needed.
  • Maintained adequate supplies of cleaning materials and equipment and placed orders to conserve stock levels.
  • Established routine inspections to monitor standards of cleanliness and developed and implemented improvement methods to meet evolving business needs.
  • Conducted recruitment, interview and selection processes to induct new staff in accordance with business policies.
  • Communicated repair needs to maintenance staff.
  • Enhanced customer satisfaction and loyalty through effective problem-solving.

Education

High School Diploma -

Newcastle Technical High School
Newcastle, NSW

Skills

    Commercial Cleaning domestic and office

    Specialised in private health care facilities

    Day surgeries inc theatres, recovery, cssd's and phathology

    Icon cancer centres

    QML collection outlets and lab areas (Gold Coast)

    Slade Pharmaceuticals

    Specialist suites

    common area inc restrooms

Timeline

Cleaning Manager

Contracted

High School Diploma -

Newcastle Technical High School
Terry Hicks