Summary
Overview
Work History
Education
Skills
Timeline
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Terry Keates

Johnston, Palmerston,NT

Summary

Dynamic manager with a proven track record at Crave Coldbrew, Capital pre-cast and drainage.

Excelling in team leadership and complex problem-solving. Enhanced operational efficiency through process improvements, fostering a culture of collaboration and continuous learning. Skilled in performance evaluations and expense tracking, driving significant cost reductions while mentoring future leaders.

Overview

11
11
years of professional experience

Work History

Concreter

Civilmart, AKA, (capital-precast)
11.2023 - 06.2025
  • Ensured accurate measurements for formwork installation by utilizing advanced tools such as laser levels and measuring tapes during the preparation phase.
  • Collaborated with project managers to ensure seamless communication between teams, resulting in improved overall performance.
  • Improved durability of finished structures by ensuring proper concrete placement, curing techniques, and reinforcement methods were utilized consistently.
  • Maintained safe work environments by implementing and enforcing strict safety protocols during concrete operations.

Manager

Crave ColdbrewNsuperfoods
04.2022 - 10.2023
  • Accomplished multiple tasks within established timeframes.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
  • Developed and executed marketing strategies that effectively communicated brand values, increasing brand recognition.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Established team priorities, maintained schedules and monitored performance.
  • Developed and maintained great relationships with customers and suppliers.
  • Managed and motivated employees to be productive and engaged in work.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Bartender

Cazalys
03.2021 - 01.2022
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Performed cash handling duties, provided change and balanced money at end of shift.
  • Welcomed and greeted customers, answered questions, and provided excellent customer service to contribute to memory-making experience.
  • Enhanced customer satisfaction by providing exceptional service and maintaining a clean gaming area.
  • Upheld strict compliance with all gaming laws, regulations, and company policies to maintain a professional and ethical gaming environment.
  • Assisted customers with game rules and instructions, promoting an enjoyable gaming experience for all patrons.
  • Managed cash transactions efficiently, maintaining accurate accounting records and preventing discrepancies or losses.
  • Cultivated warm relationships with regular customers.
  • Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
  • Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
  • Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
  • Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
  • Balanced excellent customer service with efficient task completion by multitasking effectively throughout each shift.
  • Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
  • Addressed guest concerns promptly and professionally, fostering a positive dining atmosphere.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Enhanced establishment's reputation, consistently receiving positive feedback on customer satisfaction surveys.
  • Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.

Bartender

The Cavenagh Hotel
03.2021 - 12.2021
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Exhibited exceptional multitasking abilities while managing multiple tables simultaneously without sacrificing quality of service.
  • Increased overall sales by upselling premium bottles, mixers, and additional services.
  • Built strong relationships with returning clientele, fostering loyalty and positive word-of-mouth referrals.
  • Collaborated with bartenders and managers to ensure timely delivery of orders.
  • Enhanced customer experience by providing exceptional bottle service and attending to their needs promptly.
  • Assisted in promotional events by engaging customers through social media platforms to boost attendance and revenue.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
  • Streamlined bar operations by maintaining clean and organized work area, ensuring efficient service.

2IC Manager

Capital Precast and Drainage
02.2014 - 03.2021
  • Fostered a positive work environment by promoting teamwork, open communication channels, and employee recognition initiatives.
  • Enhanced team performance with comprehensive training programs, skill development workshops, and continuous feedback.
  • Improved team productivity by streamlining daily operations and implementing efficient processes.
  • Conducted employee training sessions to educate employees on products and company policies.
  • Improved durability of finished structures by ensuring proper concrete placement, curing techniques, and reinforcement methods were utilized consistently.
  • Ensured accurate measurements for formwork installation by utilizing advanced tools such as laser levels and measuring tapes during the preparation phase.
  • Collaborated with project managers to ensure seamless communication between teams, resulting in improved overall performance.
  • Maintained safe work environments by implementing and enforcing strict safety protocols during concrete operations.
  • Developed and maintained strong client relationships for increased customer satisfaction and long-term loyalty.
  • Planned and directed staffing, training and performance evaluations to develop and control sales and service programs.
  • Resolved complex issues promptly through effective troubleshooting techniques, root cause analysis, and solution implementation.
  • Evaluated competitive landscape regularly to maintain an up-to-date understanding of industry trends and market shifts affecting the business domain.
  • Optimized inventory management systems for enhanced accuracy in stock levels tracking and order fulfillment processes.
  • Collaborated cross-functionally to ensure seamless communication between departments and alignment of business objectives.
  • Drove change management efforts during times of organizational restructuring or mergers for smooth transitions without compromising employee morale or productivity levels.

Education

Highrisk Work License - Forklift/Crain

Sutton Road Training
Majura, ACT
07.2016

White-Card/Asbestos - White-Card/Asbestos

Master Builders
Fyshwick, ACT
01.2014

Certificate IV in Fitness - Fitness

AIPT
Canberra, ACT
04.2013

GED -

Erindale College
Wanniassa, ACT
10.2012

High School Diploma -

Wanniassa High-school
Wanniassa, ACT
11.2010

Skills

  • Team Leadership
  • Time Management
  • Verbal and written communication
  • Complex Problem-Solving
  • Cross-Functional Teamwork
  • Schedule Preparation
  • Workforce Management
  • Performance Evaluations
  • Expense Tracking
  • Contract Management

Timeline

Concreter

Civilmart, AKA, (capital-precast)
11.2023 - 06.2025

Manager

Crave ColdbrewNsuperfoods
04.2022 - 10.2023

Bartender

Cazalys
03.2021 - 01.2022

Bartender

The Cavenagh Hotel
03.2021 - 12.2021

2IC Manager

Capital Precast and Drainage
02.2014 - 03.2021

Highrisk Work License - Forklift/Crain

Sutton Road Training

White-Card/Asbestos - White-Card/Asbestos

Master Builders

Certificate IV in Fitness - Fitness

AIPT

GED -

Erindale College

High School Diploma -

Wanniassa High-school

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Terry Keates