Summary
Overview
Work History
Education
Skills
Timeline

Terry Mathieson

Wycheproof,VIC

Summary

Last 11 years I have owned and worked at the Royal Mail Hotel Wycheproof. Working 7 days a week. Hiring staff and training staff. Doing all the ordering and cooking. Working on the social media and menu ideas and specials.

Overview

11
11
years of professional experience

Work History

Pub Owner

Myself
09.2013 - Current
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Trained and motivated employees to perform daily business functions.
  • Implemented marketing strategies to increase brand awareness and attract new customers.
  • Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.

Education

Cert Commercial Cooking - Hospitality

William Angliss Institute of TAFE, Melbourne, VIC
08.2003

Skills

  • Customer Relations
  • Small business operations
  • Relationship Building
  • Verbal and written communication
  • Marketing
  • Financial Management
  • Staff hiring
  • Business Administration
  • Business marketing
  • Cost Reduction

Timeline

Pub Owner - Myself
09.2013 - Current
William Angliss Institute of TAFE - Cert Commercial Cooking , Hospitality

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Terry Mathieson