Terry Morad
Mill Park,Australia
Summary
Experienced global management professional with 10-plus years of continued career progression accompanied by key accomplishments in highly competitive industries. The beneficiary of empowered work environments where broad responsibility and decision-making have been pushed down into the organization, resulting in exceptional exposure and work experiences. Logistics: Hands-on and leadership experience across a range of logistics functions including production planning, inventory management, customer service, forecasting, transportation, and distribution with a diverse group of companies, products, and services. Acumen: Well-developed business and supply chain understanding attained through diverse assignments in logistics, sales, and business analysis at both staff and manufacturing locations. Results-Oriented: Proven track record utilizing a fact-based, process-oriented approach towards reaching aggressive goals in support of cost, profit, service and organizational objectives.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Customer Service Agent
QANTAS AUSTRALIA
06.2023 - Current
- From helping our customers when they make a booking to welcoming them at check-in and looking after them onboard, we strive to deliver the best in service and customer care.
- We assist with checking in, making reservations, rebooking a flight, and checking in baggage. We will also escort passengers to the boarding gate, push wheelchairs when needed, and answer any questions that passengers ask.
- Works with clients who have complaints, orders, or require information about products/services purchased from the organisation. They also provide solutions that fit those individualized situations and prioritize the customers' needs at each step of the process.
- Promotes collaboration and values passenger, business partner and team member input to improve the overall passenger processing experience and make the passengers happy. Responsible for all aspects of the customer experience to seek solutions and corrective actions to ensure the airport is five-star quality.
- People-first attitude.
- Technical and critical solving.
- Personal and professional skills.
- Provide customers with baggage assistance, confirm travel reservations and itineraries, complete flight check-ins, and print tickets using a point-of-sale system.
- A small gesture that won a customer's heart.
- Meeting customers where they're at, beyond expectations.
- Proactively addressing potential customer service issues.
- Helping those in times of need and making a difference.
- Leveraging social causes to connect with customers.
Practice/Operations Manager
Craigieburn One Health Medical Centre
10.2020 - Current
- Responsible for medical supervision and overall regulation of all medical facets that may affect the institutional healthcare system (IHS). As Clinical Director I am accountable for ensuring that the essential standards of quality and safety are at a minimum being met by every service the organisation delivers.
- Continuous quality improvement and outcomes, the workforce is supported and enabled to deliver effective, safe and person-centered care, sound financial management in the Trust and the achievement of expenditure and income targets, including the delivery of cost improvement programs.
- As Medical Director/Operations Manager I am responsible for the leadership of, and management of, professional issues associated with the medical workforce and the services provided by doctors. This includes all relevant operational developmental and strategic matters.
- Lead the effective management of medical staff and ensure that they deliver effective, safe, and high-quality care to patients.
- Responsible for the development of the Trust’s Quality Strategy and accountable for the overall achievement of safety and quality metrics.
- Contribute to the development and implementation of the Trust’s long-term vision, strategic direction, and governance arrangements.
- As the most senior doctor in the Trust, provide strong and effective medical leadership and advice to inform corporate decisions.
- In conjunction with the Director of Nursing & Midwifery, ensure that the Trust’s clinical strategy is viable and effectively implemented.
- Ensure that the Trust delivers its corporate clinical targets, influencing and maintaining alignment, on the part of the Trust’s medical workforce, with the Trust’s goals and objectives.
Aircraft Support Officer
REGIONAL EXPRESS (REX AIRLINE)
11.2022 - 06.2023
- Airline ramp operational duties
- Receipt and Dispatch of aircraft, including marshalling
- Loading and unloading of baggage, cargo and catering
- The safe operation of all ground servicing equipment
- Aircraft cleaning including termination cleans, incident cleans, and toilet servicing
- Sorting and reconciliation of checked passenger baggage and freight
- Assist with Catering as required
- Assisting special needs customers and operation of specialised assist equipment
Airside Team Member (Customer Delivery Agent)
DNATA Catering
05.2022 - 11.2022
- As a member of the airside team, I am the face of Dnata catering out on the tarmac and am responsible for the very important task of correctly loading catering onto the aircraft. To do this, I need to load fully stocked aircraft trolleys onto our hi-lift trucks and drive a short distance to the aircraft. Once airside, I will guide the vehicle for a safe approach, load the carts onto the aircraft, and work with the airline cabin crew to make sure everything is correct. You will also remove any empty carts before heading back to our catering facility.
- Short distance driving and basic vehicle checks, including refueling.
- Load and unload trucks and aircraft with catering, carts, and ovens, ensuring any discrepancies are followed up on.
- Guide and position the trucks in line with company, airport, and airline policies.
- Communicate and coordinate with airline cabin crew for aircraft servicing delivery handover.
- Administrative documentation, reporting and general cleaning duties as required.
Operations Support Officer
Victoria State Government
12.2020 - 05.2022
- Company Overview: Department of Justice and Community Safety
- The Department of Justice and Community Safety is responsible for managing COVID-19 accommodation programs as part of Victoria's public health response to coronavirus.
- The department is running three programs that support people to quarantine and self-isolate to help slow the spread of coronavirus in the community:
- Mandatory quarantine for returned overseas travellers
- Emergency accommodation for community residents
- Frontline worker accommodation
- The Victorian Chief Health Officer has mandated that all returning overseas travellers arriving in Victoria must go into mandatory quarantine for 14 days from the day of their arrival to help slow the spread of coronavirus.
- Provide excellent customer service to returned travellers to ensure that they are made to feel welcome, comfortable, and supported during their required stay in quarantine
- Assisting returned travellers with their luggage, mail, and the retrieval of personal deliveries to the accommodation site during their stay
- Escorting returned travellers internally within the quarantine facility
- Providing administrative support in line with a range of policies and procedures to ensure the safety of all residents and team members. I will be required to comply with infection control procedures, including wearing Personal Protective Equipment (PPE)
- Support operational logistics and luggage handling whilst assisting with social distancing and COVID-19 safe practices.
International/ Foreign Marketing Business Consulting
ACE FILTERS International Australia
12.2018 - 05.2021
- An international marketing specialist plays a key role in launching products and services worldwide. I must identify and develop international marketing efforts to foreign countries, helping them to promote their support. I play an important role in expanding existing markets by tracking and analyzing markets to increase sales. A career in international marketing is a highly fast-paced one and is gaining great demand since companies are becoming global and the need for international marketing is increasing in leaps and bounds.
Manager Director
NT Consulting Services T/A Hungry Jack’s Southland
12.2015 - 05.2021
- Hungry Jack’s is a franchise of the international Burger King Corporation. With over 440 stores in Australia and more than 18,500 employees, we are an iconic Australian brand, delivering quality products within the Quick Service Restaurant industry.
- To direct and control the Company operations and to give strategic guidance and direction to the Board to ensure the Company achieves its mission and objectives, oversee a company's business operations, liaise with stakeholders, drive strategic company growth, and be responsible for the overall performance of the business.
- Overseeing the company's business operations, financial performance, investments, and ventures, ensuring company policies and legal guidelines are communicated.
Branch/Operations Manager
Nokia Care Centre
01.2010 - 12.2015
- I am offering 5 years of proven and established experience in the field of Branch/Operations Management. I have got 5 Awards from Nokia (On Request), as Victoria became the number 1 centre all over Australia / New Zealand.
- We are formulating strategy, improving performance, procuring material and resources, and securing compliance. ready to mentor team members, find ways to increase the quality of customer service and implement best service across all levels.
Operations Manager
Motorola National Account Manage
11.1997 - 12.2009
- I am offering 15 years of proven and established experience in the field of Operation/ Project Management. Adept at providing technical equipment support and developing new processes through ongoing maintenance, defect resolution and enhancement solutions. Expert in completing demanding projects within crucial timelines. Highly articulate and demonstrates excellent interpersonal skills. Strong technical and methodical aptitude with an innate ability to analyze, coordinate and synthesize data.
- To secure a challenging logistics or supply chain management position with a dynamic and exciting organization where my business knowledge, experience and skills will contribute towards the growth and success of the organization.
Education
Advanced Graduate Diploma - Electronics Engineer
01.1992
Batcher Of Electronics Engineering - undefined
Vincennes University
01.1988
Skills
- Strong communication skills
- Demonstrated negotiation skills and excellent numeric, verbal, and written communication skills
- Proven track record in managing change and improvement
- Strong data analyst experience and reporting skills
- Project management experience
- Improve overall efficiencies across the business including end-to-end supply chain management and streamlining processes to reduce cost
- Analyzing all areas of the business and offering change recommendations
- Demonstrated ability to manage, motivate and drive the performance of staff
- Experience in achieving KPI’s
Certification
- Centre Manager Training G301
- William Angelis’s Food Safety Supervision - Hospitality Sector
- William Angelis’s - Workplace Hygiene Hospitality Sector
- Branch Manager of The Year 2011-Award
- Branch of The Year 2011- Award
Personal Details
English
Arabic
Accomplishments
- Successfully implemented Motorola’s ELF program into MS1.
- Doubled front counter sales within 6 months.
- Expanded phone repairs from 500 to over 3000 in 6 months.
- Expanded from staff of 3 to 20 within a year.
- Achieved a high level of Service and fast TA of all repairs.
- Successful tender for Motorola Japan 3G Repair contract.
Timeline
Customer Service Agent
QANTAS AUSTRALIA
06.2023 - Current
Aircraft Support Officer
REGIONAL EXPRESS (REX AIRLINE)
11.2022 - 06.2023
Airside Team Member (Customer Delivery Agent)
DNATA Catering
05.2022 - 11.2022
Operations Support Officer
Victoria State Government
12.2020 - 05.2022
Practice/Operations Manager
Craigieburn One Health Medical Centre
10.2020 - Current
International/ Foreign Marketing Business Consulting
ACE FILTERS International Australia
12.2018 - 05.2021
Manager Director
NT Consulting Services T/A Hungry Jack’s Southland
12.2015 - 05.2021
Branch/Operations Manager
Nokia Care Centre
01.2010 - 12.2015
Operations Manager
Motorola National Account Manage
11.1997 - 12.2009
Batcher Of Electronics Engineering - undefined
Vincennes University
Advanced Graduate Diploma - Electronics Engineer
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