Terry O'Donnell

• Managed daily operations for a successful small business, ensuring efficient processes and quality services.
• Enhanced company reputation by consistently delivering exceptional service quality to customers.
• Created financial plans and budgets to optimize resources, track expenses, and ensure profitability.
• Evaluated sales reports and financial statements to manage cash flow and develop techniques to improve business.
• Designed business plan to define concept, short-term and long-term goals and strategies.
• Maintained compliance with industry regulations through regular audits and updates of policies or procedures as needed.
• Interacted well with customers to build connections and nurture relationships.
• Secured funding for business expansion projects through persuasive State and Federal grant proposals.
• Trained and guided team members to maintain high productivity and performance metrics.

• Built trust with residents by establishing rapport, demonstrating empathy, and actively listening to their needs.
• Provided personalized care to residents with varying needs, promoting independence and enhancing their quality of life.
• Conducted regular safety checks on residential facilities to identify hazards and maintain a secure environment.
• Enhanced community living experience for residents through the implementation of engaging social programs and events.

Started first year as a research caller for farming surveys and in-depth interviews, then became office and staffing manager for call centre.

• Implemented ISO accreditation for the company, including application of legislative and audit requirements.
• Provided administrative support to staff members, assisting with daily tasks as needed to promote productivity across the organization.
• Maintained strict confidentiality of sensitive information, upholding the highest level of professionalism at all times.
• Assisted with the hiring process, conducting interviews and onboarding new employees to promote company culture.
• Ensured timely completion of projects by monitoring progress and facilitating collaboration among team members.
• Managed scheduling for multiple employees, ensuring optimal coverage during peak business hours.
• Developed training materials for new hires, streamlining the onboarding process and promoting consistent practices throughout the office.
• Managed 20-employee call centre, supervising workers and enhancing productivity and efficiency.
• Evaluated employee records and productivity and submitted evaluation reports.
• Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
• Conducted ongoing reviews of program financial systems to assess cost control measures.