TERRY O'REILLY
Sydney,NSW
Summary
Diligent Qantas Employee with superior work ethic, friendly demeanor and 30 years of experience. Customer-focused employee with commitment to quality assurance.
Having worked in numerous sections and positions, I have gained an excellent knowledge of Qantas operations, standards and ensure to uphold the the integrity of the business at all times as a priority.
Overview
30
30
years of professional experience
Work History
RESOURCE ALLOCATOR
QANTAS AIRWAYS LTD
, NSW
03.2023 - Current
- This role is responsible for the coordination of labour coverage to a designated are to maximise operational effectiveness by ensuring the right number of appropriately skilled staff are allocated to the right tasks via workforce planning systems
- Adhering to time constraints and problem solve as a priority to ensure business objectives are met
- Provide professional customer service to internal customers, face to face and on the telephone
- Training and mentoring new staff to role.
- Provided training and guidance to junior staff members on allocation techniques.
- Completed day-to-day duties accurately and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Achieved cost-savings by developing functional solutions to problems.
RESOURCE PLANNER
QANTAS AIRWAYS LTD
03.2022 - 03.2023
- This role is responsible to plan and manage the published roster of operational and staffing changes in order to meet the workload demand
- Ensure the achievement of both financial and service KPI's
- Manage planning and resourcing activities from the publication of the roster to -1 day of operation
- Contribute to reducing costs to the business
- Manage and influence stakeholder relationships and provide excellent customer service to employees and relevant stakeholders at all levels both domestic and foreign
- Comply with group management system standard and associated policies with the workplace
- Attention to detail upon time critical decisions.
- Maintained up-to-date records of each team's resources, including skillsets, capacity, and availability.
RESOURCE ALLOCATOR
QANTAS AIRWAYS LTD
02.2018 - 03.2022
- This role is responsible for the coordination of labour coverage to a designated are to maximise operational effectiveness by ensuring the right number of appropriately skilled staff are allocated to the right tasks via workforce planning systems
- Adhering to time constraints and problem solve as a priority to ensure business objectives are met
- Provide professional customer service to internal customers, face to face and on the telephone
- Training and mentoring new staff to role.
DELAY HANDLER
QANTAS AIRWAYS LTD
08.2015 - 02.2018
- Excellent customer service skills
- Monitoring possible passenger disruptions
- Problem solve passenger delays
- Professional attitude to disrupted passengers, maintaining the integrity of the airline, delivering rebooking and accommodation information when required
- Excellent problem-solving skills, prioritising to time constraints
- Coordinate ground Handling company training Auckland NZ
- Coordinate Charter Customer Service ground handling and Logistics-Tahiti.
SENIOR GATE AGENT DISPACTER
QANTAS AIRWAYS LTD
04.2006 - 08.2015
- Highly skilled in technical systems
- Excellent time management skills
- General customer service
- Check-in of Qantas and customer airlines
- Movement Control Officer.
CUSTOMER SERVICE AGENT
QANTAS AIRWAYS LTD
03.2002 - 04.2006
- Coordinate baggage delivery standards and report discrepancies to management and other ports of loading
- Coordinate athlete offsite baggage acceptance - Sydney 2000 Olympics
- Loading and unloading of baggage into aircraft containers and trolleys
- Aviation tarmac licence to deliver baggage to aircraft.
BAGGAGE HANDLER
QANTAS AIRWAYS LTD
06.1995 - 03.2002
- Cleaning and service of aircraft interior.
CABIN SERVICES AGENT
QANTAS AIRWAYS LTD
12.1993 - 06.1995
Aerobridge & Buggy Transport Trainer
QANTAS AIRWAYS LTD
Education
HSC OAKHILL COLLEGE, CASTLE HILL
01.1991
EEO, CONFLICT RESOLUTION, PROBLEM SOLVING -
QANTAS COLLEGE
Skills
- Excellent Communication Skills, written and verbal
- Problem Solving
- Conflict Resolution
- Training and mentoring
- Data Entry and analytical
- Supervisory skills
- Excellent Customer Service skills to all stakeholders
- Verbal and Written Communication
References
- Leonie Brinkworth, Qantas IOC Operations Manager, 0416018038
- Luke Lynch, Qantas IOC Operations Manager, 0428820761
Hobbies and Interests
Aerobridge
- Love travelling - The Northern Lights and Paris are a must!
- Love Golf - Member Forster/Tuncurry Golf Club A fun day always with my wife, Mum and Dad
- Love food - Pork Adobo, most Pilipino foods and culture
Timeline
RESOURCE ALLOCATOR
QANTAS AIRWAYS LTD
03.2023 - Current
RESOURCE PLANNER
QANTAS AIRWAYS LTD
03.2022 - 03.2023
RESOURCE ALLOCATOR
QANTAS AIRWAYS LTD
02.2018 - 03.2022
DELAY HANDLER
QANTAS AIRWAYS LTD
08.2015 - 02.2018
SENIOR GATE AGENT DISPACTER
QANTAS AIRWAYS LTD
04.2006 - 08.2015
CUSTOMER SERVICE AGENT
QANTAS AIRWAYS LTD
03.2002 - 04.2006
BAGGAGE HANDLER
QANTAS AIRWAYS LTD
06.1995 - 03.2002
CABIN SERVICES AGENT
QANTAS AIRWAYS LTD
12.1993 - 06.1995
Aerobridge & Buggy Transport Trainer
QANTAS AIRWAYS LTD
HSC OAKHILL COLLEGE, CASTLE HILL
EEO, CONFLICT RESOLUTION, PROBLEM SOLVING -
QANTAS COLLEGE
Similar Profiles
Syed ShaukatSyed Shaukat
Operations Scheduler and Analyst at Qantas Airways LtdOperations Scheduler and Analyst at Qantas Airways Ltd
MONIQUE TSANGMONIQUE TSANG
First & Business Class Flight Attendant at Qantas Airways LtdFirst & Business Class Flight Attendant at Qantas Airways Ltd
ETEVILA LUSIANOETEVILA LUSIANO
VIP Contact Center Consultant at Qantas AirwaysVIP Contact Center Consultant at Qantas Airways