Terry Shapcott
Victoria Point
Summary
Results-driven Manager bringing demonstrated record of progressive market share growth and sales accomplishment. Proactive manager and strategic problem-solver with record of achieving challenging profit goals while consistently acquiring new customers and expanding operations. Tenacious in pursuing new revenue streams and sales opportunities. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
15
15
years of professional experience
Work History
Branch Manager
Trade Electrical
12.2024 - Current
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
- Evaluated and negotiated contracts to procure favorable financial terms.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Consulted customers to boost product sales and services.
- Ensured regulatory compliance through diligent adherence to industry standards, guidelines, and company policies.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
QLD State Manager
Iseekplant
09.2021 - 11.2023
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Developed and maintained courteous and effective working relationships.
- Resolved problems, improved operations and provided exceptional service.
Major Accounts Manager QLD
Iseekplant
04.2022 - 08.2022
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Maintained energy and enthusiasm in fast-paced environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Account Manager
Iseekplant
02.2022 - 04.2022
- Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Oversaw new business development and customer servicing.
- Liaised between account holders and various departments.
- Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
- Contributed to annual revenue goals by selling new services and developing new accounts.
- Analyzed account details such as usage, sales data and client comments to enhance understanding of effectiveness and client needs.
National Product Manager
Baxters
09.2020 - 09.2021
- Established goals, policies and work standards to strengthen team performance and boost product results.
- Translated business goals, feature concepts and customer needs into prioritized product requirements and use cases.
- Gathered requirements, oversaw testing and monitored performance to proactively adjust product marketing strategies.
- Collaborated with marketing team and functional management to achieve business and marketing strategy objectives.
- Developed and implemented positioning, messaging, sales collateral and training materials to achieve revenue targets.
- Recommended product changes to enhance customer interest and maximize sales.
- Strategically devised customer approaches, meeting sales objectives and capitalizing on emerging opportunities.
Regional Sales Manager
Baxters
02.2019 - 09.2020
- Traveled to customer sites with sales representatives to meet and help close deals through effective persuasion.
- Mentored and trained staff to define and exceed field sales objectives.
- Recruited, interviewed and hired individuals bringing exceptional talent and well-developed skills to already successful sales division.
- Supported, trained and motivated team of professionals to consistently meet annual goals for sales and production.
- Supervised sales strategy, training, team structure and communication of regional sales program.
- Formalized sales process to enhance operations and promote acquisition of new customers.
- Increased revenue generation by collaborating with senior executives to assess regional performance and develop new sales strategies.
- Designed employee motivation strategies and contests.
Branch Sales Manager
Baxters
03.2016 - 02.2019
- Built relationships with new and existing customers by personally interviewing to identify needs and preferences and delivered products and services that fit customer perfectly.
- Managed branch operations, including sales, customer service, finances, and record keeping.
- Managed overall branch performance, conducted sales activities in large geographical territory, developed deep customer base and cultivated highest customer satisfaction ratings.
- Established overall growth, sales, and profit objectives for branch in coordination with corporate office and established and adhered to annual branch budget.
- Resolved customer complaints to maintain high level of satisfaction.
- Pinpointed specific annual sales goals for each sales representative at branch and collaborated with each team member to define goal attainment strategy.
Branch Sales Manager
Baxters
09.2013 - 02.2016
- Built relationships with new and existing customers by personally interviewing to identify needs and preferences and delivered products and services that fit customer perfectly.
- Managed branch operations, including sales, customer service, finances, and record keeping.
- Recruited, interviewed, hired and trained employees, planned, assigned and directed work, appraised performance and inspired engaged team to please and retain customers.
- Managed overall branch performance, conducted sales activities in large geographical territory, developed deep customer base and cultivated highest customer satisfaction ratings.
- Established overall growth, sales, and profit objectives for branch in coordination with corporate office and established and adhered to annual branch budget.
- Resolved customer complaints to maintain high level of satisfaction.
Territory Sales Manager
Baxters
10.2010 - 08.2013
- Discovered sales opportunities by showcasing products and services to interested clients.
- Analyzed potential to develop sales opportunities and call plan.
- Boosted division performance by maximizing territory customer base and profit percentages
- Developed and implemented new sales strategies to update product lines.
- Educated customers on product features and use to provide optimal service.
- Formalized sales process to enhance operations and promote acquisition of new customers.
- Managed expenses and time to maximize productivity.
- Expanded territory by successfully cold-calling retail leadership and negotiating profitable contracts.
Internal Sales Consultant
Baxters
03.2010 - 10.2010
- Handled customer requests and proposals expertly based on in-depth research, knowledgeable quotes and detailed reports.
- Developed and presented sales offerings to customers, answered questions and redirected objections to close deals.
- Supported all sales team members to drive growth and development.
- Contacted customers via phone and email to explore connections, offer services and cement relationships.
- Implemented creative sales and marketing strategies to assist sales team with reaching targets.
Education
Diploma - Business
Tafe Queensland
Brisbane06.2018
Diploma - Leadership And Management
Tafe Queensland
Brisbane06.2017
Skills
- Brand building
- Business development
- Customer Relationship Management (CRM)
- Performance monitoring
- Experience in leadership
- Team building
Timeline
Branch Manager
Trade Electrical
12.2024 - Current
Major Accounts Manager QLD
Iseekplant
04.2022 - 08.2022
Account Manager
Iseekplant
02.2022 - 04.2022
QLD State Manager
Iseekplant
09.2021 - 11.2023
National Product Manager
Baxters
09.2020 - 09.2021
Regional Sales Manager
Baxters
02.2019 - 09.2020
Branch Sales Manager
Baxters
03.2016 - 02.2019
Branch Sales Manager
Baxters
09.2013 - 02.2016
Territory Sales Manager
Baxters
10.2010 - 08.2013
Internal Sales Consultant
Baxters
03.2010 - 10.2010
Diploma - Business
Tafe Queensland
Diploma - Leadership And Management
Tafe Queensland
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