Summary
Overview
Work History
Education
Skills
Accomplishments
Confidential References
Education And Qualifications
Timeline
Generic

Terry Woollard

Ocean Reef

Summary

Decisive, proactive and empathetic Operations Manager with over 15 years of experience leading complex multifunctional teams in diverse industries including technology services, mining and civil machinery. Demonstrated expertise in bringing teams together across warehousing, logistics, installations, troubleshooting, administration, and customer engagement to successfully lead projects to fruition. Proven ability to enhance customer experience through strategic planning and execution while fostering collaboration across diverse teams locally and at a national level. Adept at streamlining operations and building strong relationships to drive growth and operational excellence. Known for delivering operational excellence through hands-on problem-solving and efficient project execution.

Operations professional prepared to leverage extensive experience in operational management to enhance business performance. Expertise in developing and implementing process improvements while fostering collaborative environment to meet organizational goals. Reliable team player with focus on adaptability and achieving targeted results. Proficient in strategic planning and operational efficiency.

Overview

40
40
years of professional experience

Work History

Operations Manager - Services

Aptella (Previously Position Partners)
07.2019 - Current
  • Company Overview: Aptella distributes machine control and positioning systems across Australia and Southeast Asia. From fleet management and high precision machine guidance to 3D laser scanners and remotely piloted aircraft, they offer a comprehensive suite of solutions that redefine innovation in the positioning industry. www.aptella.com
  • Manage stock and stock levels - complete quarterly and annual stock takes
  • Manage administration of branch; invoicing sales, hire and workshop.
  • Manage budget for branch providing monthly, quarterly and annual updates including management of dashboards
  • Manage debtors to ensure we were below national targets
  • Supporting mining operations
  • Managing rental operations
  • Supporting workshop manager in implementation of new process to increase efficiency.
  • Aptella distributes machine control and positioning systems across Australia and Southeast Asia. From fleet management and high precision machine guidance to 3D laser scanners and remotely piloted aircraft, they offer a comprehensive suite of solutions that redefine innovation in the positioning industry. www.aptella.com
  • National targets for 60-day debtors are currently 9%, the WA State branch is currently sitting at 5% for 60-days.
  • Created WA State dashboards for budget that was part of the National Reporting data.
  • 2024/25 Financial year stocktake, of a stock level of $2.5 million with a variance of 0.1%.
  • Workshop output in financial year 2024/25 increased from 100 job monthly to 220. An increase of 120%
  • Change Champion and superuser for the role out of 2 new operating systems in 10 years
  • Spearheaded a transformative cultural shift by fostering team resilience and collaboration during the pandemic, retaining all staff and successfully transitioning operational delivery to a remote work model without compromising efficiency or outcomes.

Project Manager - Mining

Aptella (Previously Position Partners)
01.2017 - 12.2019
  • Successfully planned and coordinated workforce deployment and project timelines, ensuring alignment with operational goals and efficient resource allocation to meet critical deadlines in mining projects.
  • Oversaw end-to-end stock management processes, including procurement, inventory control, and supply chain optimisation, ensuring availability of critical equipment and materials for project success.
  • Managed complex scheduling of installations and site visits, working with timelines and multiple stakeholders to deliver seamless operations across mining sites.
  • Acted as a primary point of contact, fostering strong relationships with customers, site personnel, and manufacturers to ensure clear communication, resolve challenges, and maintain high satisfaction levels.
  • Championed safety initiatives by conducting regular audits, enforcing strict safety protocols, and fostering a safety-conscious work environment, contributing to incident-free project delivery.

Field Manager

Aptella (Previously Position Partners)
01.2014 - 12.2017
  • Expertly managed the coordination of field technician schedules, ensuring optimal deployment and resource allocation to meet customer needs and operational targets.
  • Oversaw warehouse stock management processes, including inventory control, procurement, and logistics, maintaining efficient workflows and ensuring readiness for field operations.
  • Built strong relationships with clients by addressing inquiries, resolving issues promptly, and consistently delivering high-quality service, contributing to customer satisfaction and retention.
  • Established and maintained productive communication channels with manufacturers to streamline operations, coordinate deliveries, and ensure the availability of essential materials and equipment.

Install Coordinator

Aptella (Previously Position Partners)
01.2012 - 12.2014
  • Effectively scheduled and coordinated pre-delivery requirements, managing stock orders and liaising closely with warehouse teams to ensure timely and accurate preparation of materials and equipment.
  • Administered hire contracts with precision, serving as a link between workshop and sales teams to facilitate smooth operations and deliver exceptional service outcomes.
  • Oversaw scheduling of installations and onsite repair work, optimising technician deployment and timelines to meet client needs and maintain operational efficiency.

Field Installer

Aptella (Previously Position Partners)
01.2010 - 12.2012
  • Carried out precise and efficient installations of equipment and systems, ensuring compliance with technical specifications, industry standards, and customer requirements, while minimising downtime and operational disruptions, and adhere to stringent safety standards at every step.
  • Built strong relationships with clients by serving as a primary point of contact during installation processes, providing clear communication, addressing concerns, and delivering a seamless experience that fosters customer trust and satisfaction.
  • Diagnosed and resolved technical issues with expertise, employing methodical problem-solving techniques to quickly identify root causes and implement effective solutions, ensuring optimal equipment functionality, and adhere to stringent safety standards at every step.

Technician

Amcor
10.2007 - 06.2010
  • Company Overview: Are a global leader in developing and producing responsible packaging for food, beverage, pharmaceutical, medical, home and personal-care, and other products. www.amcor.com
  • Worked as a technician on the aluminum cans production line, ensuring uptime and targets were met.
  • Are a global leader in developing and producing responsible packaging for food, beverage, pharmaceutical, medical, home and personal-care, and other products. www.amcor.com

Technician

Hewlett Packard - Inkjet Manufacturing Ireland
07.2000 - 08.2007
  • Company Overview: Hewlett-Packard opened a facility in Leixlip, Ireland, to produce print cartridges in the mid-1990s through to the late 2000s.
  • Worked as a highly skilled technical professional with a solid foundation in maintenance, commissioning and installation, gained through a 7-year tenure as part of Hewlett Packard Inkjet Ireland manufacturing division. I successfully contributed to numerous projects from initial commissioning to final installation, showcasing expertise in precision execution and teamwork.
  • Recognised for a detail-oriented approach and commitment to delivering top-tier technical solutions.
  • Hewlett-Packard opened a facility in Leixlip, Ireland, to produce print cartridges in the mid-1990s through to the late 2000s.
  • Travelled to key sites in America, Canada, and Switzerland to oversee operations, ensuring adherence to high-quality standards and driving efficiency in project delivery.
  • Provided leadership and guidance to international teams, fostering collaboration, enhancing productivity, and contributing to a unified vision for success.
  • Played a pivotal role in commissioning a new product line, overseeing end-to-end implementation and ensuring a successful launch that met customer needs and operational standards.
  • Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
  • Conducted root cause analyses for recurring technical issues, minimising future disruptions.
  • Supported project management teams with expert technical advice, contributing to successful project completions.

Service Manager

Perry Group
07.1996 - 07.2000
  • Company Overview: Perrys Motor Sales is an award-winning dealer group with over 100 years' worth of experience selling and repairing cars.
  • Directed both service and parts operations within a high-paced car dealership, ensuring seamless coordination and maximizing efficiency to meet organizational goals.
  • Fostered strong relationships with clients by addressing their needs promptly and effectively, enhancing customer loyalty and contributing to sustained revenue growth.
  • Implemented strategic management practices to streamline workflows, reduce operational inefficiencies, and improve overall productivity across service and parts divisions.
  • Successfully led and coordinated teams, promoting collaboration, motivation, and performance-driven results while maintaining a positive work environment.
  • Oversaw efficient inventory control and parts management processes, ensuring availability of essential components and minimising disruptions to service operations.
  • Perrys Motor Sales is an award-winning dealer group with over 100 years' worth of experience selling and repairing cars.

Chief Auto Electrician

01.1991 - 12.1996
  • The role of a Chief Auto Electrician involves overseeing and managing the electrical systems in vehicles, ensuring their functionality, safety, and efficiency.

Auto Electrician (and Apprentice)

01.1985 - 12.1991
  • Auto Electrical Apprentice and once completed qualification became a qualified auto electrician.

Education

BSB40315 Certificate IV -

Customer Engagement

Maintenance Technician Level V -

Lead Technician
Dublin Ireland
01-2005

Apprenticeship - Auto Electrical

City And Guilds
London
01-1988

Skills

  • MS Office
  • Microsoft Dynamics NAV/AX
  • Microsoft 365
  • Team Leadership
  • Strategic Planning
  • Performance Optimisation
  • Project Management
  • Troubleshooting
  • Critical Thinking
  • Motivation
  • Collaboration
  • Staff training
  • Decision-making
  • Operational efficiency
  • Inventory management
  • Staff development
  • KPI tracking
  • Forecasting and scheduling
  • P&L management
  • Change management
  • Budgeting and forecasting

Accomplishments

  • Saved the company approximately $[Amount] million by [Action taken].

Confidential References

References are available upon request.

Education And Qualifications

  • BSB40315 Certificate IV Customer Engagement
  • Inspiring Managers to Enrich Program
  • Maintenance Technician Level V: Lead Technician
  • Qualified Automotive Electrician

Timeline

Operations Manager - Services

Aptella (Previously Position Partners)
07.2019 - Current

Project Manager - Mining

Aptella (Previously Position Partners)
01.2017 - 12.2019

Field Manager

Aptella (Previously Position Partners)
01.2014 - 12.2017

Install Coordinator

Aptella (Previously Position Partners)
01.2012 - 12.2014

Field Installer

Aptella (Previously Position Partners)
01.2010 - 12.2012

Technician

Amcor
10.2007 - 06.2010

Technician

Hewlett Packard - Inkjet Manufacturing Ireland
07.2000 - 08.2007

Service Manager

Perry Group
07.1996 - 07.2000

Chief Auto Electrician

01.1991 - 12.1996

Auto Electrician (and Apprentice)

01.1985 - 12.1991

BSB40315 Certificate IV -

Customer Engagement

Maintenance Technician Level V -

Lead Technician

Apprenticeship - Auto Electrical

City And Guilds

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Terry Woollard