Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Terryn Kouch

Springvale South

Summary

I’m a highly dedicated and goal-oriented person with extensive experience in customer service and food operations. I’m known for setting the highest level of quality and providing excellent customer experiences. Additionally, showing experience in resolving issues under extreme pressure and knowing how to take care of an environment for the best teamwork. Seeking to bring my proven expertise and dedication to a strategic role contributing to operational excellence and customer satisfaction.

Overview

3
3
years of professional experience

Work History

Meat Packer

Costco Wholesale
04.2024 - Current
  • Handling a diverse range of premium meat products, ensuring precision on labelling and presentation complying to the safety standards.
  • Operating advanced packaging machine efficiently and consistently exceeding the targets while minimizing waste.
  • Conducting inventory management through detailed monitoring and application of FIFO principles.
  • Providing expert advice to customers, addressing special inquiries and accommodating special request with professionalism

Team Member

Myers
06.2022 - 02.2025
  • Delivering exceptional customer service by resolving inquiries promptly, allowing customer satisfaction and loyalty
  • Utilizing extensive product knowledge to guide customers in making purchase decisions, boosting sales outcome
  • Efficiently handling high volume transactions using POS systems, ensuring quick and seamless service during peak hours.
  • Resolve challenging customer interactions with professionalism, maintaining positive relationships and brand reputation.
  • Collaborating with the logistics teams to enhance workflow using RF scanners and other tools.

Education

VICTORIAN CERTIFICATE OF EDUCATION (VCE) -

Keysborough Secondary College
12.2020

DIPLOMA - INFORMATION TECHNOLOGY

RMIT University
06.2025

Skills

  • Customer Service
  • Process Optimization
  • Conflict Resolution
  • Efficiency
  • Inventory Management
  • POS system
  • Team Leadership
  • Strategic Planning
  • Collaboration

Accomplishments

  • Led the school volleyball team to Division 1 Gold medals, showcasing leadership and strategic planning skills.
  • Earned coaching role, mentoring and guiding the younger volleyball team to achieve success
  • Demonstrated financial discipline by saving and purchasing a personal car, reflecting strong financial management skills.

Timeline

Meat Packer

Costco Wholesale
04.2024 - Current

Team Member

Myers
06.2022 - 02.2025

DIPLOMA - INFORMATION TECHNOLOGY

RMIT University

VICTORIAN CERTIFICATE OF EDUCATION (VCE) -

Keysborough Secondary College

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