Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Teshana Munro

Melbourne,VIC

Summary

Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

4
4
years of professional experience

Work History

Barista

Roger Roger Deli
06.2024 - 05.2025
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Used POS system to accurately enter orders and process payments.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Increased sales significantly by upselling higher-end products to customers.

Waitress

Blue Marlin
03.2023 - 05.2025
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Used cash registers and credit card machines to cash out customers.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.

Receptionist

On Point Tilt Trays
05.2023 - 05.2024
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Corresponded with clients through email, telephone, or postal mail.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Maintained confidentiality of information regarding clients and company.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

Server

Hungry Jack's
10.2021 - 02.2023
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.

Education

High School Diploma -

Southern Cross Grammar, Vic
Caroline Springs
10-2024

Skills

  • Customer service and communication skills
  • Teamwork and collaboration
  • Time management
  • Multitasking
  • Computer literacy
  • Active Listening
  • Organisation

Languages

English
Native or Bilingual

Timeline

Barista

Roger Roger Deli
06.2024 - 05.2025

Receptionist

On Point Tilt Trays
05.2023 - 05.2024

Waitress

Blue Marlin
03.2023 - 05.2025

Server

Hungry Jack's
10.2021 - 02.2023

High School Diploma -

Southern Cross Grammar, Vic

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Teshana Munro