Overview
Work History
Education
Timeline
Generic

Tesloach Jang

Melbourne,Australia

Overview

12
12
years of professional experience

Work History

Disability Support Worker

OC Connections
06.2023 - Current
  • Company Overview: Disability Support Worker
  • Administering participants all medical help and medication according to daily dose and plan
  • Providing support to participants with doctor and medical appointment
  • Assisting participants as companion and assistant in grocery shopping, errands, banking, bill paying and community engagement
  • Assisting participants in daily personal care, clothing care, meal preparation and cooking, household duties and transportation
  • Supporting participants to achieve their employment goals and feeling great of their accomplishment, having a positive impact and attitude towards all their accomplishment
  • Providing companionship and emotional support, listening to and caring for participants
  • Creating safe environment and trust to gain participants openness and honesty
  • Following up programs from the physical therapist to ensure physical fitness and wellness are met
  • Sourcing educational, recreational and social activities to provide entertainment and socialisation activities for all participants, in times, with their families or friends
  • Working together with family, health care providers, therapists and social workers to ensure all necessary participants needs are met, and keeping track on their progress
  • Aiding physically disabled individuals with transfers to and from bed, in and out of vehicles, through public places, in and out of bathroom activity and during other motions
  • Ensuring positive routine is in place, establishing and maintaining the participants positive mental and physical wellness
  • Disability Support Worker

Process Technician & Laneways Auditor

Citywide
10.2023 - 10.2024
  • Report all dumping of garbage, trash and have cleaning and collection arrange
  • After it has been separated and resolved to liquid with an enzymatic breakdown in a food waste machine
  • Provision of excellent customer service to local businesses.
  • Actively implementing the Citywide digital transformation by ensuring the use of the tools, technology, and direction required to perform the role efficiently and effectively
  • Proficient in KRONOS, ALIS, MYOSH, QIN, 2-way radio
  • Complied with safety rules and standards to maximize efficiencies while reducing accidents.
  • Attended training seminars and met with vendors to understand new equipment and train other employees.
  • Operated all packing and labeling equipment.
  • Provided technical support to all projects and provided research for all developmental teams.
  • Prevented equipment fires and alerted plant personnel regarding hazards.
  • Performed electrical and mechanical troubleshooting on equipment.
  • Monitored all objectives and communicated with various teams regarding performance.
  • Performed maintenance on machinery and escalated major malfunctions to supervisor for immediate assistance.
  • Performed preventive maintenance on equipment during scheduled downtime.
  • Provided extensive training and mentoring to fellow personnel to convey experience and expertise in sonar and acoustic equipment and enhance team performance.

Senior Sales Associate

Berlutti
11.2021 - 06.2022
  • Company Overview: Senior Sales Associate
  • Providing high level customer service to each customer
  • Leading the team in terms of sales, customer outreaching, customer feedback, problem resolving
  • Achieve individual and store targets and meeting the KPIs by maximising every opportunity to make sales
  • Creating and planning events for clients such as personalised appointments
  • Banking and financial duties on daily basis including store opening and closing, refund and exchange, online payment and transfers, processing all store costs and petty expenses, and any price override
  • Arranging morning team briefing regarding sales and target of the day, going through appointment book
  • Providing support by acting as a key holder in meeting the needs of the business in the store whenever required
  • Providing support and training to new team member
  • Logistics and transfers locally and internationally across Asia Pacific region
  • Conducting monthly cycle count for each category and biannual stocktake
  • Investigating and resolving customers complaint and ensuring successful and prompt resolution and making recommendation
  • Senior Sales Associate

Fashion Advisor

Chanel Boutique
02.2021 - 11.2021
  • Company Overview: Fashion Advisor
  • High end Customer service and client relationship building, phone sales and calling during covid closures
  • Knowledge across all product categories to create an enriching client experience
  • Recruitment of new clients and developing relationships to increase retention
  • Ensure store presentation is always maintained to a high standard
  • Achievement of KPIs, client and sales targets
  • Fashion Advisor

Client Advisor

Louis Vuitton
04.2017 - 11.2021
  • Company Overview: Client Advisor at Collins Street & Crown Casino
  • Focus on client recruitment and development
  • Focus on exceptional high end fine jewellery resulting in one-of-a-kind sale in Australia
  • Provide customer service across all product categories
  • Recruitment of high potential RTW/Jewellery clients
  • Achieve and exceed monthly sales objectives and maintain a strong client book
  • Training and developing staff in areas of client development, product knowledge, history and storytelling
  • Managing the floor to ensure efficient operation, handling customer escalations and repairs
  • Banking and Visual merchandising
  • After-Sales Care Specialist
  • Championed the women's accessories category in the Crown Casino store, successfully managing stock across all sections, including jewellery, textiles, watches and sunglasses
  • Successfully assisted in growing and strengthening the women's accessories business within the Crown store and supporting the team in achieving a strong and consistent cross-selling result
  • Managing client repair escalations taking client and business needs into regard
  • Managed the After-Sales service, including but not limited to repairs, shipping and stocktake
  • Establishing a client-centric mindset with the team to ensure the highest level of client experience is delivered
  • Proactively handling Client-related situations, extending but not limited to exchanges and returns
  • Assist with back of house operations including stock management
  • Client Advisor at Collins Street & Crown Casino

Personal Trainer

Optwell Optimal Wellness
06.2013 - 04.2017
  • Company Overview: Personal Trainer
  • Built a loyal client base
  • Developing personalised wellness plans including training and meal plans
  • 1-to-1 training sessions using demonstration and behavioural motivation techniques
  • Personal Trainer

Education

Certificate IV - Disability Studies

INTERCARE Training
Keysborough, VIC
09-2021

Timeline

Process Technician & Laneways Auditor

Citywide
10.2023 - 10.2024

Disability Support Worker

OC Connections
06.2023 - Current

Senior Sales Associate

Berlutti
11.2021 - 06.2022

Fashion Advisor

Chanel Boutique
02.2021 - 11.2021

Client Advisor

Louis Vuitton
04.2017 - 11.2021

Personal Trainer

Optwell Optimal Wellness
06.2013 - 04.2017

Certificate IV - Disability Studies

INTERCARE Training

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Tesloach Jang