Tess
Gold Coast,QLD
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Westpac
Gold Coast, QLD
2024.03 - Current
- Assisted customers with banking queries, such as changing their daily payment limit, resetting passwords, issuing new cards, disputing transactions, etc.
- Looked into fraudulent transactions and assisted customers in getting their money back.
- Collaborated with other team members to achieve excellent team KPIs and reduce escalations by 15%.
Sales Assistant
Ifashion
Gold Coast, QLD
2023.11 - 2024.03
- Greeted customers and provided assistance with product selection.
- Assisted in creating displays to promote products.
- Organized stockroom shelves, racks and bins according to store layout and product categories.
- Replenished merchandise on shelves as needed throughout the day.
- Performed cashier duties such as scanning items, processing payments, and issuing receipts or change due.
Cash Register Operator
33 Dream Cafe
Darjeeling, India
2023.07 - 2023.11
- Balanced cash drawer at the end of each shift by counting total deposits and withdrawals.
- Processed credit and debit card payments.
- Resolved customer complaints or directed them to management for resolution.
- Answered phone calls promptly and handled inquiries from customers courteously while adhering to company policies and procedures.
Tech Intern
DIC(Design and innovation centre)
Chandigarh, India
2023.01 - 2023.06
- Proofread documents before submitting them for review.
- Tested software applications prior to release and identified issues requiring resolution.
- Developed a facial recognition software with my team members.
Social Media Intern
Petblush
Remote, India
2022.11 - 2022.12
- Assisted in creating and executing social media campaigns to increase brand awareness.
- Researched emerging trends in the industry and identified new opportunities for promoting our products and services.
- Collaborated with marketing team members to ensure consistency of messaging across all channels.
- Managed customer service inquiries on social media platforms in a timely manner.
Education
Masters - Computer Science (management)
University of Queensland
Brisbane2026-07
Affiliations
- Boxing
- Running
- Weightlifting
- Mediation
- Baking
- Painting
References
References available upon request.
Timeline
Customer Service Representative
Westpac
2024.03 - Current
Sales Assistant
Ifashion
2023.11 - 2024.03
Cash Register Operator
33 Dream Cafe
2023.07 - 2023.11
Tech Intern
DIC(Design and innovation centre)
2023.01 - 2023.06
Social Media Intern
Petblush
2022.11 - 2022.12
Masters - Computer Science (management)
University of Queensland