Overview
Work History
Education
Affiliations
References
Timeline
Generic

Tess

Gold Coast,QLD

Overview

2
2
years of professional experience

Work History

Customer Service Representative

Westpac
Gold Coast, QLD
03.2024 - Current
  • Assisted customers with banking queries, such as changing their daily payment limit, resetting passwords, issuing new cards, disputing transactions, etc.
  • Looked into fraudulent transactions and assisted customers in getting their money back.
  • Collaborated with other team members to achieve excellent team KPIs and reduce escalations by 15%.

Sales Assistant

Ifashion
Gold Coast, QLD
11.2023 - 03.2024
  • Greeted customers and provided assistance with product selection.
  • Assisted in creating displays to promote products.
  • Organized stockroom shelves, racks and bins according to store layout and product categories.
  • Replenished merchandise on shelves as needed throughout the day.
  • Performed cashier duties such as scanning items, processing payments, and issuing receipts or change due.

Cash Register Operator

33 Dream Cafe
Darjeeling, India
07.2023 - 11.2023
  • Balanced cash drawer at the end of each shift by counting total deposits and withdrawals.
  • Processed credit and debit card payments.
  • Resolved customer complaints or directed them to management for resolution.
  • Answered phone calls promptly and handled inquiries from customers courteously while adhering to company policies and procedures.

Tech Intern

DIC(Design and innovation centre)
Chandigarh, India
01.2023 - 06.2023
  • Proofread documents before submitting them for review.
  • Tested software applications prior to release and identified issues requiring resolution.
  • Developed a facial recognition software with my team members.

Social Media Intern

Petblush
Remote, India
11.2022 - 12.2022
  • Assisted in creating and executing social media campaigns to increase brand awareness.

  • Researched emerging trends in the industry and identified new opportunities for promoting our products and services.
  • Collaborated with marketing team members to ensure consistency of messaging across all channels.
  • Managed customer service inquiries on social media platforms in a timely manner.

Education

Masters - Computer Science (management)

University of Queensland
Brisbane
07-2026

Affiliations

  • Boxing
  • Running
  • Weightlifting
  • Mediation
  • Baking
  • Painting

References

References available upon request.

Timeline

Customer Service Representative

Westpac
03.2024 - Current

Sales Assistant

Ifashion
11.2023 - 03.2024

Cash Register Operator

33 Dream Cafe
07.2023 - 11.2023

Tech Intern

DIC(Design and innovation centre)
01.2023 - 06.2023

Social Media Intern

Petblush
11.2022 - 12.2022

Masters - Computer Science (management)

University of Queensland

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