Tess Anderson
Mitcham
Summary
With a decade of experience in administration and client relationship management within the beauty industry, I am now seeking a casual or part-time administrative role after dedicating time to raising my three children. I possess a confident, warm, and positive demeanor, excelling at building relationships with both customers and colleagues. I am proactive, efficient, and adept at managing a busy work schedule. My previous responsibilities included team management, administrative tasks, appointment setting, stocktaking, financial management, and organizing team schedules. As a fast learner, I am eager to utilize my interpersonal, communication, and administrative skills in a new role.
Overview
18
18
years of professional experience
Work History
Receptionist, Administration Assistant and Senior Dermal Clinician
My Skin
07.2022 - Current
- Oversaw reception desk and managed phones, emails and customer queries
- Admin duties to ensure smooth running of daily clinic appointments and room schedules
- Continually met sales targets in skincare and services
- Trained peers and other staff in efficiency and productivity
- Delivered high quality medical grade treatments to a range of clients, such as skin needling, laser hair removal, medical grade peels and other treatments using electrical devices
Administration Assistant and Dermal Clinician
Clear Skin
12.2019 - 05.2022
- Managed reception desk, answering phones, managing email enquiries
- Managed schedule of client bookings
- Ordered stock and managed stocktake
- Built and maintained strong client relationships
- Provided thorough and high quality treatments using medical grade equipment
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
- Proved successful working within tight deadlines in a fast-paced environment
Administration and Advanced Beauty Therapist
Beauty On Burke
11.2007 - 12.2017
- Delivered the highest sales of any team member month on month
- Reception duties including answering phones and responding to emails, booking appointments
- Admin duties including taking payments, stock control, and placing stock orders
- Delivered exceptional customer service
- Built a large and loyal client base through a high level of client care, ensuring clients felt at ease and had all questions answered
- Worked well in a team environment with many different team members, including training new team members
- Earned Australian Spa Therapist of the year for Elemis in 2010
- Performed all salon treatments including waxing, shellac, mani & pedi, spray tans, massage, makeup, electrolysis, and facials
- Delivered individual and personalised client consultations before and after treatments, and recommended and gave advice on treatment plans and necessary homecare
- General salon cleaning duties, including re stocking treatment rooms, changing bedding and towels, dusting, vaccuming and mopping
Client Administration and Beauty Therapist
Accent on Skin
07.2007 - 11.2007
- Managed client relationships, answering phones and booking appointments
- Completed daily salon maintenance tasks such as cleaning, restocking rooms, mopping and vacuuming salon floors
- Performed waxing, tinting, massage, mani and pedi treatments
Education
Skin And Laser Training Program - Laser light training, Skin needling and skin penetration training, Skincare theory and skin science mini courses
Laser Clinics
Melbourne, VICBeauty Therapy -
Victoria University
Melbourne, VICMake-up And Acrylic Nail Certificate - Waxing (all forms excluding Brazilian), Facials, Make-up and Nails
Helene Abicair
Melbourne, VICVictorian Certificate of Education -
Mullauna College
Mitcham, Victoria12.2004
Skills
- Data entry
- Highly efficient and organised
- Ability to multi-task and manage a busy schedule
- Excellent customer service skills
- Team management
- Staff training and development
- Verbal and written communication
- Relationship building
- Cross-functional teamwork
- Customer relationship management (CRM)
Referees
References available upon request.
Timeline
Receptionist, Administration Assistant and Senior Dermal Clinician
My Skin
07.2022 - Current
Administration Assistant and Dermal Clinician
Clear Skin
12.2019 - 05.2022
Administration and Advanced Beauty Therapist
Beauty On Burke
11.2007 - 12.2017
Client Administration and Beauty Therapist
Accent on Skin
07.2007 - 11.2007
Skin And Laser Training Program - Laser light training, Skin needling and skin penetration training, Skincare theory and skin science mini courses
Laser Clinics
Beauty Therapy -
Victoria University
Make-up And Acrylic Nail Certificate - Waxing (all forms excluding Brazilian), Facials, Make-up and Nails
Helene Abicair
Victorian Certificate of Education -
Mullauna College
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