Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tess Bickerton

South Morang

Summary

Organised, proactive, and highly collaborative professional with extensive experience in school operations, staff coordination, and student support in specialist education settings. As an After School Care Coordinator in a Special School and Education Support Staff member at a Special Developmental School, I have developed a strong foundation in managing daily staffing logistics, conducting staff inductions, overseeing risk management, and maintaining high-level communication with leadership teams, external agencies, and families. I bring demonstrated expertise in rostering, coverage planning, and team leadership, as well as a deep understanding of inclusive practices and student-centred planning.

With a proven ability to manage multiple priorities in dynamic school environments, I excel in forward-planning, problem-solving, and ensuring seamless daily operations. My experience liaising with staff and as a last resort CRT agencies, and maintaining accurate administrative records directly aligns with the responsibilities of this role. Known for my professionalism, adaptability, and commitment to school-wide success, I am confident in my ability to contribute immediately and effectively to your team.

Overview

5
5
years of professional experience

Work History

OSHC Coordinator - Concord School

Theircare
02.2025 - Current
  • Managed daily staffing rosters and coverage, including internal adjustments and liaising with external staffing platforms such as Tradewind to maintain compliance and adequate supervision.
  • Collaborated closely with school leadership and administration, including learning specialists and coordinators, to ensure seamless operational support and alignment with school priorities.
  • Conducted comprehensive staff inductions, onboarding new team members with clear expectations, procedures, and support.
  • Maintained responsibility for risk assessments and compliance checks, ensuring safety and operational preparedness for all activities and environments.
  • Planned and distributed weekly program schedules including activities, resource use, and room allocation – reflecting awareness of logistical, staffing, and space constraints.
  • Coordinated and conducted family engagement tours for prospective enrollments, effectively communicating program structure, culture, and educational value.
  • Handled enrollment processing and data entry, maintaining accurate records and ensuring prompt communication with families and school administration.
  • Managed termly budgeting for administrative and program needs, exercising cost control and reporting to higher management.
  • Anticipated staffing needs by forward planning coverage for staff absences and peak periods.
  • Provided daily communication updates to relevant stakeholders, ensuring all parties were informed of operational plans and staff movements.

Education Support

Merriang Special Developmental School
02.2021 - 08.2024
  • Provided one-on-one and small-group support to students with complex needs, including intellectual disabilities, autism spectrum disorder (ASD), physical disabilities, and communication challenges.
  • Implemented individualized learning and behaviour support strategies under the guidance of teachers, therapists, and school leadership.
  • Supported students with personal care needs including feeding, toileting, mobility assistance, and hygiene routines, maintaining dignity and safety at all times.
  • Used augmentative and alternative communication (AAC) tools such as PECS, visual schedules, and communication devices to support student understanding and engagement.
  • Assisted in the development and delivery of differentiated classroom activities, modified according to students’ Individual Education Plans (IEPs).
  • Maintained consistent implementation of Positive Behaviour Support (PBS) strategies and contributed to behavior data collection and analysis.
  • Supported therapy programs (e.g., speech, occupational, or physiotherapy) as guided by allied health professionals within the school setting.
  • Created and maintained a safe, inclusive, and sensory-aware classroom environment tailored to individual student needs.
  • Supervised students during all parts of the school day including classroom activities, excursions, community access programs, transport, and break times.
  • Built strong, trusting relationships with students, families, and the multidisciplinary team, promoting open communication and student advocacy.
  • Monitored student progress and provided feedback to teachers and team members to inform ongoing adjustments to support plans.
  • Assisted in preparing resources, visuals, learning materials, and documentation to enhance student learning experiences.

Events Coordinator (Early years campus 2023):

  • Planned and coordinated key whole-school events such as Harmony Day, Colour Run, Pyjama Day, ensuring accessibility and inclusivity for all students.
  • Collaborated with teaching staff, therapists, families, and community stakeholders to deliver engaging, sensory-considerate events.
  • Managed event logistics, including venue setup, scheduling, communications, volunteer coordination, and budgeting.
  • Designed event communication materials (e.g., flyers, schedules, newsletters) and liaised with families to encourage participation.
  • Received positive feedback from staff and families for fostering community spirit and student engagement through well-organized events.

Education

Certificate III - Education Support

AGA
Melbourne, VIC
02-2022

Skills

  • Staff Scheduling & Rostering:
    Experienced in managing daily and termly rosters, covering staff absences, and using external staffing platforms (eg, Tradewind) to ensure smooth and compliant coverage
  • Operational Coordination:
    Adept at coordinating daily operations, planning ahead for staffing needs, and managing staff allocations, ratios being met, and staff break schedules
  • Effective Communication:
    Skilled in preparing clear and timely communications (eg, daily updates, rosters, parent correspondence), ensuring all stakeholders are well-informed
  • Collaboration with School Leadership:
    Proven ability to work closely with Assistant Principals, administration teams, learning specialists, and external agencies to support staffing, student needs, and event logistics
  • Induction & Onboarding:
    Experienced in conducting staff inductions and training, ensuring new team members are well-prepared and aligned with school procedures and expectations
  • Crisis & Risk Management:
    Conducted regular risk assessments and proactively managed unexpected absences and coverage gaps, maintaining safety and compliance at all times
  • Events & Program Planning:
    Coordinated inclusive school-wide events and weekly activity programs, balancing logistics, accessibility, engagement, and budget considerations
  • Student-Centered Focus:
    Strong understanding of student needs, particularly in specialist and inclusive education settings, with a commitment to ensuring support plans and staffing reflect those needs
  • Administrative Efficiency:
    Managed enrolments, budgets, resource planning with high attention to detail and confidentiality
  • Tech Proficiency:
    Confident in using school-based systems and platforms for scheduling, communication, record-keeping, and collaboration
  • Forward Planning & Problem-Solving:
    Proactive in identifying scheduling conflicts, upcoming needs, and logistical challenges — and resolving them with calm, strategic solutions

Timeline

OSHC Coordinator - Concord School

Theircare
02.2025 - Current

Education Support

Merriang Special Developmental School
02.2021 - 08.2024

Certificate III - Education Support

AGA
Tess Bickerton