Tess Brusnahan
Melbourne
Summary
Versatile and dynamic, with a proven track record at Toscanos in enhancing team performance and product quality through expert staff training and strict sanitation protocols. Leveraged marketing acumen and equipment monitoring skills to streamline operations, achieving significant efficiency improvements. Excelled in fostering robust team dynamics and customer satisfaction.
Overview
3
3
years of professional experience
Work History
Cheese Maker
toscanos
Kew
05.2024 - Current
- Trained new staff members on how to properly use machines and tools involved in the cheese making process.
- Instructed employees on proper sanitation procedures while handling dairy products.
- Monitored pH levels of cheese curds to determine when they are ready to be cut into blocks.
- Managed inventory of supplies needed for making cheeses such as cultures, rennet tablets, salt, molds.
- Performed troubleshooting activities on machinery used in the production process as needed.
- Maintained clean, organized work area at all times and encouraged similar dedication in team members to maximize group efficiency.
- Checked malfunctioning equipment and applied troubleshooting measures to get machines back up and running.
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Sorted through daily mail deliveries.
- Resolved customer complaints regarding deliveries or returns.
- Compiled reports regarding stock levels, deliveries, expenses.
Babysitting
numerous employees
Kew
01.2023 - Current
- Developed trusting relationships with both parents and children through consistent interaction throughout babysitting engagements.
- Collaborated with parents regarding their expectations from babysitting services provided.
- Ensured physical and social well-being of each child.
- Greeting parents upon arrival home from work and providing updates on the day's events.
- Developing creative ways to encourage learning through everyday experiences.
- Cared for children of various ages and assisted with feeding, dressing and daily activities.
- Organized various activities, games, crafts and outings to keep children entertained.
- Helping older children with homework assignments as directed by parents.
- Instructed and assisted children in eating, toileting, and resting to help develop healthy personal habits.
- Balanced schedules to promote optimal rest, play and educational periods.
Retail Worker
avoca 2
South Yarra
01.2024 - 11.2025
- Cleaned shelves, counters and tables to maintain organized store.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Recommended, selected and located merchandise based on customer desires.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Organized backroom storage areas for efficient retrieval of stock items during peak business times.
- Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
- Organized store by returning merchandise to proper areas and restocked displays.
- Prepared products for promotional sampling during in-store demonstrations.
- Maintained cleanliness of store by sweeping floors, dusting surfaces, emptying trash cans and mopping spills.
- Utilized promotional materials such as signs and banners to draw attention to special offers or new products.
Waiter
willo cafe
Kew
01.2023 - 04.2024
- Restocked and cleaned counter and service stations throughout shifts.
- Trained new employees to perform duties.
- Set up tables in between patrons to reduce wait times.
- Adhered to health and safety regulations when preparing meals for guests.
- Stocked all food items according to standards.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Helped other servers as needed or requested.
- Practiced safe food handling techniques at all times while on shift.
- Resolved customer complaints quickly and professionally while maintaining a positive attitude.
- Maintained a neat appearance while on duty.
- Provided excellent customer service at all times.
- Informed customers of daily specials and signature menu items.
- Filled condiments and napkin containers during slack periods.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Greeted customers and provided them with menus.
Education
Buisness - Business
Australian Catholic University
Fitzroy, VIC06-2025
High School Diploma -
Carey Baptist Grammar
Kew 11-2023
Skills
- Marketing and promotion
- Quality assessment
- Team oversight
- Sanitation protocols
- Equipment monitoring
- Staff training and development
- Sales support
- Budgeting and cost control
- Product packaging
Accomplishments
- Have run a half marathon
- Was house captain, firsts basketball captain and firsts volleyball captain in year 12
Affiliations
- Physical activity
- Love the beach
- Love my family and friends
Timeline
Cheese Maker
toscanos
05.2024 - Current
Retail Worker
avoca 2
01.2024 - 11.2025
Babysitting
numerous employees
01.2023 - Current
Waiter
willo cafe
01.2023 - 04.2024
Buisness - Business
Australian Catholic University
High School Diploma -
Carey Baptist Grammar