Tess Dodd
Australia,VIC
Summary
Dynamic professional with a proven track record in sales, business development, and client experience. Expert in driving growth and achieving targets through strategic sales initiatives and strong client relationships. Skilled in CRM systems and adept at building rapport, my leadership and communication abilities have consistently enhanced business outcomes.
Overview
16
16
years of professional experience
Work History
Sales, Business Dev & Client Experience Consultant
Catalyst Education
06.2021 - Current
- Manage the entire sales process, from prospecting and lead generation to nurturing relationships and securing final deals
- Achieve monthly enrolment targets & Implementing sales strategies to hit monthly enrolment targets and KPIs
- Establish and maintain strong business relationships
- Drive business growth through expert account management and seamless coordination of enrolments
- Manage major industry accounts
- Facilitate monthly meetings to review learner retention, progress, and completion, ensuring sustained success and alignment with the company's overall KPIs.
- Serve as the primary contact for clients, liaising with key stakeholders at all levels
- Effectively overseeing a pipeline of enquiries and accurately recording of all client information into management CRM system
- Managing call and email enquiries proficiently
- Build new business with industry clients
- Identify ways to increase sales through new business development
- Maintain regular communication with internal and external stakeholders to manage client expectations and to ensure maximum service satisfaction
- Ensure robust understanding of client needs, intent, and expectations
- Offer advice and counsel to clients in accordance with VET governing frameworks, regulatory bodies, and instruments
Marketing and Office Manager
Bell Real Estate
01.2016 - 05.2021
- Manage sales pipeline and CRM system
- Maintain accurate information on company website
- Managing all leads and enquiries
- Promote all rental and sales properties
- Manage social media accounts
- Look after staff and office needs
Events and Wedding Manager
Eastern Golf Club
01.2014 - 01.2016
- Managing all leads and sales
- Organising all small and large events from start to finish
- Coordinate staff meetings and rosters
- Accurate recording of all event information and invoicing into event management system
- Assist with marketing and promotional activities
Event Coordinator
Heritage Golf Club
01.2012 - 01.2014
Cashier
Woolworths
01.2009 - 02.2013
Education
Real Estate Agents Representative Certificate -
REAA
Victoria01-2016
Certificate III - Event And Tourism Management
William Angliss Institute of TAFE
Melbourne, VIC01-2013
Year 12 VCE -
Upper Yarra Seconday College
Victoria 01-2011
Skills
- Experience in sales and business development
- In-depth knowledge of education industry & community sector
- Strong verbal and written communication skills
- Ability to build rapport and establish positive relationships with clients
- Experience working collaboratively with sales teams
- Excellent administration and computer skills - experience using CRM systems
- Management and leadership experience
- Strong organisational and time management skills
- Ability to work under pressure and meet targets
- Ability to manage time effectively and balance working from home, on the road and in office
Timeline
Sales, Business Dev & Client Experience Consultant
Catalyst Education
06.2021 - Current
Marketing and Office Manager
Bell Real Estate
01.2016 - 05.2021
Events and Wedding Manager
Eastern Golf Club
01.2014 - 01.2016
Event Coordinator
Heritage Golf Club
01.2012 - 01.2014
Cashier
Woolworths
01.2009 - 02.2013
Real Estate Agents Representative Certificate -
REAA
Certificate III - Event And Tourism Management
William Angliss Institute of TAFE
Year 12 VCE -
Upper Yarra Seconday College
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